We signed a contract with Peninsula in 2015 solely for HR support related to our UK retail staff. Before signing, Peninsula confirmed in writing that the contract could be paused if we no longer had staff or a retail presence in the UK—this was a key condition, without which we would never have accepted a long-term commitment. Now, nearly 10 years later, Peninsula is refusing to honour that agreement, introducing new conditions that were never part of the original deal. They also claim to have renewed our contract by sending a notification to a personal email address (not used for business and not listed in the contract), and have failed to provide proof of that communication despite multiple requests. We feel misled, and the way Peninsula is handling this matter is deeply disappointing. We urge others to get everything in writing, and to be extremely cautious before entering into long-term agreements.