Peninsula Business Services Reviews

Name: Peninsula Business Services
Address: Peninsula, Victoria Place, Manchester, Peninsula, Victoria Place, Manchester, United Kingdom
Rating: 4.93

4.9 Rating 993 Reviews

99 %

of reviewers recommend Peninsula Business Services

Company Reviews

Questions

Metrics

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0808 501 6830

Email:

reviews@peninsula-uk.com

Location:

Peninsula, Victoria Place, Manchester,
Peninsula, Victoria Place, Manchester
United Kingdom
M4 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Peninsula's services for over 3yrs. Their service and advice has always been excellent, but exceeded our expectations more so recently. This is due to receiving outstanding support from a particular individual, Lisa Rhodes. Her approach, willingness to help, professionalism and advice has been outstanding. She has managed to guide us through some difficult situations promptly. I would not hesitate in recommending Lisa, or the company.”

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Posted 2 years ago

Thank you so much Claire for your 5 star rating of Peninsula Business Services! We truly appreciate your support since we have been providing services to you for the past 3 years. It means a lot to us to know that you have always been satisfied by the service excellence and even more so recently. We are delighted that Lisa Rhodes has been able to contribute to a great customer experience for you, and we are grateful for your kind words. It warms our hearts that you would not hesitate in recommending us and Lisa. Have a great day! The Peninsula Team

Posted 2 years ago

“Is possible to have access to your account”

Peninsula Business Services 5 star review on 5th July 2025

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Posted 1 week ago

“We signed a contract with Peninsula in 2015 solely for HR support related to our UK retail staff. Before signing, Peninsula confirmed in writing that the contract could be paused if we no longer had staff or a retail presence in the UK—this was a key condition, without which we would never have accepted a long-term commitment. Now, nearly 10 years later, Peninsula is refusing to honour that agreement, introducing new conditions that were never part of the original deal. They also claim to have renewed our contract by sending a notification to a personal email address (not used for business and not listed in the contract), and have failed to provide proof of that communication despite multiple requests. We feel misled, and the way Peninsula is handling this matter is deeply disappointing. We urge others to get everything in writing, and to be extremely cautious before entering into long-term agreements.”

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Posted 3 weeks ago

“As a small business owner, I feel compelled to warn others about our experience with Peninsula. We initially saw some benefit through a health and safety audit, but after 3–4 months, the monthly check-in calls stopped and we never used the online services. When our first year was coming to an end, I contacted Peninsula around six weeks before the renewal to cancel, only to be told I had missed the six-month notice period. That was the first red flag - what kind of service contract requires half a year’s notice to cancel? After explaining that we simply couldn’t afford another year, we lodged a complaint. Eventually, a representative named Kayleigh reduced the term to four months - the only compromise offered which was still financially difficult for us. I advised that we’d need more time to pay, and initially this was acknowledged. However, since then, June Thompson has called and emailed constantly — sometimes up to 4–8 times a month - despite us being upfront about needing extended terms. Her tone varies between direct and robotic, and today we received a ‘final warning’ email, which felt entirely unnecessary given the ongoing dialogue. I would have left on neutral terms, but the way this has been handled is appalling. Peninsula seems to profit off the backs of small businesses by locking them into unforgiving contracts and offering very little in return after the initial period. If you're a small business - avoid. This company does not support you, it traps you.”

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Posted 1 month ago

“It was amazing and unbeliveable when i got my money back from the scam through the help of COVSECLTD.COM”

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Posted 3 months ago

“A big thank you to Caroline Hinton and Brynn Frazer for all there help with a rather complex case. Thank you for speedy responses, support and patience.”

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Posted 5 months ago

“Worked with Tammy Graham on an HR issue. She was exceptional. Very diligent and attentive throughout the whole process. Thank you for your help”

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Posted 5 months ago

“I use Peninsula on a regular basis and have done for the past 5 years. I normally speak to Vicky Kitney whom I have a great relationship with. She's very knowledgeable, comes back to me quickly, is very patient putting up with my endless questions and she talks through issues in terms that I understand which is essential to me. The additional support of supplying letters, guides and factsheets always ensures that I'm fully equipped and doing things in the correct way. Because we've built such a good relationship there's a feeling of trust and that is so important given the nature of the service. Would highly recommend.”

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Posted 6 months ago

“Our company has been using Peninsula's services for about a year now, and throughout this time, I have worked with several different consultants. In my experience, I have always received the advice, reassurance, and documents I needed. Their consultants are professional, reliable, and friendly. A great example of this is Tammy Graham as it is always a pleasure dealing with her. I would definitely recommend their services to anyone.”

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Posted 6 months ago

“Excellent and efficient help from Sam and very personable on the phone. Thank you for your help.”

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Posted 6 months ago

“Karen was really helpful today, understood the issue immediately and gave some really good clear advice, thank you”

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Posted 6 months ago

“Phone was answered quickly. Shelagh was very polite and helpful. Able to sort out my issues and guided me through each step to resolve them.”

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Posted 6 months ago

“I have dealt with Karen Wilson on a number of occassion and her advice and support has been invaluable. Staff are easy to contact and respond very quickly.”

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Posted 7 months ago

“very helpful discussed all options with me drafted Letter to send”

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Posted 7 months ago

“Tammy Graham was excellent in the handling of a recent case, she was very patient, very attentive, and ensured processes were explained in a manner that made sense. Can't praise Tammy enough!”

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Posted 8 months ago

“Today I dealt with Karen Wilson who was very helpful, clear, straight to the point and thorough. She also followed through with exactly what was agreed in a follow up email.”

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Posted 8 months ago

“Karen gave excellent advice this morning. She was very professional and thorough; she took the time to listen to my questions and asked all the right questions before sharing the advice. Thanks a lot, Karen!”

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Posted 8 months ago

“Karen Wilson was helpful friendly and very knowledgeable. A credit to peninsular!”

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Posted 8 months ago

“Excellent customer service from Shirley! afforded time and good explanation, went through previous reports and sorted our issue :-)”

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Posted 8 months ago

“The advisor provided good advice and followed up to provide more information in emails.”

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Posted 8 months ago

“Shelagh was really helpful and friendly. Knew where to direct me, despite it not actually being her arear of expertise.”

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Posted 8 months ago

Peninsula Business Services is rated 4.9 based on 993 reviews