Peninsula Business Services Reviews

Name: Peninsula Business Services
Address: Peninsula, Victoria Place, Manchester, Peninsula, Victoria Place, Manchester, United Kingdom
Rating: 4.92

4.9 Rating 998 Reviews

99 %

of reviewers recommend Peninsula Business Services

Company Reviews

Questions

Metrics

4.9

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 501 6830

Email:

reviews@peninsula-uk.com

Location:

Peninsula, Victoria Place, Manchester,
Peninsula, Victoria Place, Manchester
United Kingdom
M4 4FB

Write Your review

Tell us how Peninsula Business Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Peninsula's services for over 3yrs. Their service and advice has always been excellent, but exceeded our expectations more so recently. This is due to receiving outstanding support from a particular individual, Lisa Rhodes. Her approach, willingness to help, professionalism and advice has been outstanding. She has managed to guide us through some difficult situations promptly. I would not hesitate in recommending Lisa, or the company.”

Helpful Report

Posted 2 years ago

Thank you so much Claire for your 5 star rating of Peninsula Business Services! We truly appreciate your support since we have been providing services to you for the past 3 years. It means a lot to us to know that you have always been satisfied by the service excellence and even more so recently. We are delighted that Lisa Rhodes has been able to contribute to a great customer experience for you, and we are grateful for your kind words. It warms our hearts that you would not hesitate in recommending us and Lisa. Have a great day! The Peninsula Team

Posted 2 years ago

“I had a deeply distressing experience with Peninsula, specifically with their Face2Face consultant SDO, who was appointed to handle a grievance appeal at my workplace. The process was biased and procedurally unfair from the beginning. The consultant failed to attend the first scheduled meeting, introduced new rules at the last moment, and later went ahead with the hearing while I was on approved annual leave, even though he had received my out-of-office notice. The report he produced was inaccurate, one-sided, and dismissive of clear evidence I had provided. It even included inappropriate personal judgments, such as questioning why I raised concerns when I did, instead of assessing the facts. When I contacted Peninsula directly on 9th October, I was told that because I’m not their “client”, they could not do anything (also confirmed by email on the 15th), despite the fact that their consultant’s actions have had a serious and ongoing impact on my employment, wellbeing, and mental health. I am now signed off work linked to how this grievance and appeal were handled. I have already contacted the Legal Ombudsman. There was nothing independent or fair about this process. Peninsula showed no accountability, no duty of care, and no regard for the people affected by their consultants’ decisions. I would strongly advise anyone dealing with Peninsula to proceed with caution.”

Helpful Report

Posted 1 week ago

“Strongly recommend AVOIDING Peninsula. The entire sales process is misleading and borderline fraudulent. Working with them has been a complete waste of time, energy and money. 1. Misleading sales process. None of the people you speak with during the initial call, in-person meeting, or online consultation are actual HR or legal consultants — they are all sales representatives. We first had a telephone consultation with a sales, followed by an in-person meeting with Jeremy Reeve who is another sales, and then an online meeting with Joanna who claimed she would handle our case once we signed up. Later, we discovered she was also from the sales team, and we never heard from her again. Throughout the process they all claim to be consultants but are all sales. 2. Scare tactics and pressure to sign. The sales team exaggerated our situation and used fear-based tactics to push us into signing quickly. Without taking the time to understand our case properly, they repeatedly mentioned the risk of an employment tribunal and told us we needed to sign before Friday or face serious issues. This turned out to be completely untrue following an actual consultants advice. 3. False promises and mis-selling. We made it very clear that we needed a legal representative to engage directly with a staff member on our behalf — a service Peninsula does not provide. Despite this, the salesperson assured us, “we will draft everything and all you need to do is sign the letter.” This made it sound like Peninsula would handle communications for us, which was false. We were also told they would conduct an investigation and send results to the staff in writing — again, not true. After signing up, we learned they do not communicate directly with staff or share letters as promised. 4. Refusal to cancel immediately after realizing the issue. We signed up on Wednesday 10th September. Within ten minutes of speaking to the actual consultant and realizing the service was not what we needed, I requested a cancellation immediately on the same day, Wednesday 10th September. Instead, I was told to call back the next day, and was then passed between multiple teams — each trying to convince us to stay. Eventually, Lisa Cox was assigned to “investigate,” but despite multiple calls, emails and clear explanations of how we were mis-sold, she refused to accept our complaint. Weeks later, we received an email saying the case was closed and they would not cancel the service. We have also requested the recording of the video discussion where it was confirmed by Peninsula that they would offer a service that they do not in reality. We have received no service from Peninsula, yet they have consumed an incredible amount of our time and energy. We have also been been charged via direct debit despite no advice given as we try to get this cancelled. This has been one of the worst business experiences we’ve ever had.”

Helpful Report

Posted 2 weeks ago

“We’ve been partnering with Peninsula for over two fantastic years! Recently, we had a concern that needed expert, quick support, and the Peninsula team exceeded our expectations. They guided us confidently through unfamiliar territory. A special shoutout to Samantha Cochrane, whose kindness and expertise made a real difference. We truly appreciate all the ongoing support and look forward to continuing this wonderful collaboration! Thank you, Peninsula!”

Helpful Report

Posted 1 month ago

“Be very careful of the small print when signing up. The sneaky guys have a clause that the contract will auto renew for the same period, in our case 5 years if not cancelled 6 months in advance. This means that they have auto renewed our contact for an additional 5 years with no way to terminate, costing us over £5k for a service we don't even use. So much for their advertised reduction of risk and worry for businesses. They are a risk and worry!”

Helpful Report

Posted 1 month ago

“Tammy Graham gave excellent advise and support throughout a difficult staff issue. Her response was quick and timely. We have used Peninsula for many years and have always felt supported and happy with the advise given”

Helpful Report

Posted 3 months ago

“Is possible to have access to your account”

Peninsula Business Services 5 star review on 5th July 2025

Helpful Report

Posted 3 months ago

“We signed a contract with Peninsula in 2015 solely for HR support related to our UK retail staff. Before signing, Peninsula confirmed in writing that the contract could be paused if we no longer had staff or a retail presence in the UK—this was a key condition, without which we would never have accepted a long-term commitment. Now, nearly 10 years later, Peninsula is refusing to honour that agreement, introducing new conditions that were never part of the original deal. They also claim to have renewed our contract by sending a notification to a personal email address (not used for business and not listed in the contract), and have failed to provide proof of that communication despite multiple requests. We feel misled, and the way Peninsula is handling this matter is deeply disappointing. We urge others to get everything in writing, and to be extremely cautious before entering into long-term agreements.”

Helpful Report

Posted 4 months ago

“As a small business owner, I feel compelled to warn others about our experience with Peninsula. We initially saw some benefit through a health and safety audit, but after 3–4 months, the monthly check-in calls stopped and we never used the online services. When our first year was coming to an end, I contacted Peninsula around six weeks before the renewal to cancel, only to be told I had missed the six-month notice period. That was the first red flag - what kind of service contract requires half a year’s notice to cancel? After explaining that we simply couldn’t afford another year, we lodged a complaint. Eventually, a representative named Kayleigh reduced the term to four months - the only compromise offered which was still financially difficult for us. I advised that we’d need more time to pay, and initially this was acknowledged. However, since then, June Thompson has called and emailed constantly — sometimes up to 4–8 times a month - despite us being upfront about needing extended terms. Her tone varies between direct and robotic, and today we received a ‘final warning’ email, which felt entirely unnecessary given the ongoing dialogue. I would have left on neutral terms, but the way this has been handled is appalling. Peninsula seems to profit off the backs of small businesses by locking them into unforgiving contracts and offering very little in return after the initial period. If you're a small business - avoid. This company does not support you, it traps you.”

Helpful Report

Posted 4 months ago

“It was amazing and unbeliveable when i got my money back from the scam through the help of COVSECLTD.COM”

Helpful Report

Posted 7 months ago

“A big thank you to Caroline Hinton and Brynn Frazer for all there help with a rather complex case. Thank you for speedy responses, support and patience.”

Helpful Report

Posted 8 months ago

“Worked with Tammy Graham on an HR issue. She was exceptional. Very diligent and attentive throughout the whole process. Thank you for your help”

Helpful Report

Posted 9 months ago

“I use Peninsula on a regular basis and have done for the past 5 years. I normally speak to Vicky Kitney whom I have a great relationship with. She's very knowledgeable, comes back to me quickly, is very patient putting up with my endless questions and she talks through issues in terms that I understand which is essential to me. The additional support of supplying letters, guides and factsheets always ensures that I'm fully equipped and doing things in the correct way. Because we've built such a good relationship there's a feeling of trust and that is so important given the nature of the service. Would highly recommend.”

Helpful Report

Posted 9 months ago

“Our company has been using Peninsula's services for about a year now, and throughout this time, I have worked with several different consultants. In my experience, I have always received the advice, reassurance, and documents I needed. Their consultants are professional, reliable, and friendly. A great example of this is Tammy Graham as it is always a pleasure dealing with her. I would definitely recommend their services to anyone.”

Helpful Report

Posted 9 months ago

“Excellent and efficient help from Sam and very personable on the phone. Thank you for your help.”

Helpful Report

Posted 9 months ago

“Karen was really helpful today, understood the issue immediately and gave some really good clear advice, thank you”

Helpful Report

Posted 9 months ago

“Phone was answered quickly. Shelagh was very polite and helpful. Able to sort out my issues and guided me through each step to resolve them.”

Helpful Report

Posted 9 months ago

“I have dealt with Karen Wilson on a number of occassion and her advice and support has been invaluable. Staff are easy to contact and respond very quickly.”

Helpful Report

Posted 10 months ago

“very helpful discussed all options with me drafted Letter to send”

Helpful Report

Posted 10 months ago

“Tammy Graham was excellent in the handling of a recent case, she was very patient, very attentive, and ensured processes were explained in a manner that made sense. Can't praise Tammy enough!”

Helpful Report

Posted 11 months ago

“Today I dealt with Karen Wilson who was very helpful, clear, straight to the point and thorough. She also followed through with exactly what was agreed in a follow up email.”

Helpful Report

Posted 11 months ago

Peninsula Business Services is rated 4.9 based on 998 reviews