Peninsula Business Services Reviews

Name: Peninsula Business Services
Address: Peninsula, Victoria Place, Manchester, Peninsula, Victoria Place, Manchester, United Kingdom
Rating: 4.93

4.9 Rating 991 Reviews

99 %

of reviewers recommend Peninsula Business Services

Company Reviews

Questions

Metrics

4.9

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 501 6830

Email:

reviews@peninsula-uk.com

Location:

Peninsula, Victoria Place, Manchester,
Peninsula, Victoria Place, Manchester
United Kingdom
M4 4FB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a small business owner, I feel compelled to warn others about our experience with Peninsula. We initially saw some benefit through a health and safety audit, but after 3–4 months, the monthly check-in calls stopped and we never used the online services. When our first year was coming to an end, I contacted Peninsula around six weeks before the renewal to cancel, only to be told I had missed the six-month notice period. That was the first red flag - what kind of service contract requires half a year’s notice to cancel? After explaining that we simply couldn’t afford another year, we lodged a complaint. Eventually, a representative named Kayleigh reduced the term to four months - the only compromise offered which was still financially difficult for us. I advised that we’d need more time to pay, and initially this was acknowledged. However, since then, June Thompson has called and emailed constantly — sometimes up to 4–8 times a month - despite us being upfront about needing extended terms. Her tone varies between direct and robotic, and today we received a ‘final warning’ email, which felt entirely unnecessary given the ongoing dialogue. I would have left on neutral terms, but the way this has been handled is appalling. Peninsula seems to profit off the backs of small businesses by locking them into unforgiving contracts and offering very little in return after the initial period. If you're a small business - avoid. This company does not support you, it traps you.”

Helpful Report

Posted 6 days ago

Peninsula Business Services is rated 4.9 based on 991 reviews