Strongly recommend AVOIDING Peninsula. The entire sales process is misleading and borderline fraudulent. Working with them has been a complete waste of time, energy and money. 1. Misleading sales process. None of the people you speak with during the initial call, in-person meeting, or online consultation are actual HR or legal consultants — they are all sales representatives. We first had a telephone consultation with a sales, followed by an in-person meeting with Jeremy Reeve who is another sales, and then an online meeting with Joanna who claimed she would handle our case once we signed up. Later, we discovered she was also from the sales team, and we never heard from her again. Throughout the process they all claim to be consultants but are all sales. 2. Scare tactics and pressure to sign. The sales team exaggerated our situation and used fear-based tactics to push us into signing quickly. Without taking the time to understand our case properly, they repeatedly mentioned the risk of an employment tribunal and told us we needed to sign before Friday or face serious issues. This turned out to be completely untrue following an actual consultants advice. 3. False promises and mis-selling. We made it very clear that we needed a legal representative to engage directly with a staff member on our behalf — a service Peninsula does not provide. Despite this, the salesperson assured us, “we will draft everything and all you need to do is sign the letter.” This made it sound like Peninsula would handle communications for us, which was false. We were also told they would conduct an investigation and send results to the staff in writing — again, not true. After signing up, we learned they do not communicate directly with staff or share letters as promised. 4. Refusal to cancel immediately after realizing the issue. We signed up on Wednesday 10th September. Within ten minutes of speaking to the actual consultant and realizing the service was not what we needed, I requested a cancellation immediately on the same day, Wednesday 10th September. Instead, I was told to call back the next day, and was then passed between multiple teams — each trying to convince us to stay. Eventually, Lisa Cox was assigned to “investigate,” but despite multiple calls, emails and clear explanations of how we were mis-sold, she refused to accept our complaint. Weeks later, we received an email saying the case was closed and they would not cancel the service. We have also requested the recording of the video discussion where it was confirmed by Peninsula that they would offer a service that they do not in reality. We have received no service from Peninsula, yet they have consumed an incredible amount of our time and energy. We have also been been charged via direct debit despite no advice given as we try to get this cancelled. This has been one of the worst business experiences we’ve ever had.