I had a deeply distressing experience with Peninsula, specifically with their Face2Face consultant SDO, who was appointed to handle a grievance appeal at my workplace. The process was biased and procedurally unfair from the beginning. The consultant failed to attend the first scheduled meeting, introduced new rules at the last moment, and later went ahead with the hearing while I was on approved annual leave, even though he had received my out-of-office notice. The report he produced was inaccurate, one-sided, and dismissive of clear evidence I had provided. It even included inappropriate personal judgments, such as questioning why I raised concerns when I did, instead of assessing the facts. When I contacted Peninsula directly on 9th October, I was told that because I’m not their “client”, they could not do anything (also confirmed by email on the 15th), despite the fact that their consultant’s actions have had a serious and ongoing impact on my employment, wellbeing, and mental health. I am now signed off work linked to how this grievance and appeal were handled. I have already contacted the Legal Ombudsman. There was nothing independent or fair about this process. Peninsula showed no accountability, no duty of care, and no regard for the people affected by their consultants’ decisions. I would strongly advise anyone dealing with Peninsula to proceed with caution.