Extremely Disappointed – Not a Deep Clean
We hired The Perfect Clean for a deep cleaning of our home before moving in, paying $420 with the expectation that the home would be thoroughly cleaned and ready. Unfortunately, what we got was barely a routine, surface clean, and we were incredibly disappointed with both the quality of service and how the company handled our concerns afterward.
Despite this being marketed and charged as a deep clean, here’s what we walked into:
* Dust everywhere, including on fan blades and large shelves
* Sticky adhesive still on cabinets and shelves (when I pointed it out, I was told it couldn’t be removed)
* Coffee grounds or dirt left in drawers
* Walls and shelves still had visible marks
* Sweeping wasn’t done
* Corners weren’t wiped down
* Mirrors weren’t wiped down
* Lime scale buildup left untouched around bathroom sinks, bathtubs, and shower heads
* Vacuuming was poor, dust was just pushed to the edges of rooms
* Cobweb left by the front door where they had entered
During the walkthrough, I had to point out obvious areas that hadn’t been touched. Shelves were only cleaned, after I pointed it out and waited for it to be done. Every time I pointed out things that weren’t cleaned, they acted annoyed or claimed they weren’t able to clean it. This did not feel like a team going “above and beyond” as one would expect with a deep cleaning. It felt rushed and careless.
After sending 30 photos to document the missed areas, the company refunded me just $100. I explained that the service provided wasn’t worth over $300, but they claimed that was all they could offer. Frankly, I question whether they even understood this was supposed to be a deep clean. For the price and the name of the business, we expected “perfect.” Instead, we had to clean the house ourselves after they left.
Would not recommend.
1 month ago
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