Awful, After living in a Persimmon built home for two years I can say without a shadow a doubt their customer care is none existent. Like most people we have had snagging issues, understandable for a new home. These issues for the most part were fixed relatively quickly and I have no complaints. Fast forward 6 months we had a few outstanding issues, we reported them to Emma ( Ashford, Repton Park ) we were told this was sorted and to wait for contact from contractors, we waited abs waited and waited, 2 months on we called Emma to say they had not attended, she was very sorry and 2 weeks later they came round and fixed the issues, again no problem from my end, people make mistakes. Fast forward to 4 months ago. We reported several issues. Emma once again told us she would send people out to fix the issues. 4 months later no one has come out to fix any issues. This I can not forgive! To top it off I called this morning at 9am left a message to be called back before 12:00... not a peep. Awful just awful time after time. If I could give zero stars I would.