Terrible after-sales care... Recently there have been strong winds by the coast... a week ago the wind was blowing (not one of the storms) when we heard a loud noise and saw 3 ridge tiles land in the back garden just missing the conservatory. Thankfully a local roofer was able to come the next day. He climbed up and was amazed that he could rock all of the ridge tiles still on back and forth. He said that the whole system had been incorrectly fitted and was not safe. We contacted Persimmon customer care, they asked for the roofer's report. An email the next day said they would not do anything and we would have to claim through our insurance! So in summary: Persimmon employs a contractor to fit a roof. It isn't fitted correctly and tiles come off... yet my insurance company has to pay for their incompetence I have friends that have bought from Bellway, Barret etc that have had a much better experience. I have now been advised to write to a managing director... but no one can tell me who that is... 2 weeks on - still a hole in the roof... tarpaulin in the loft and 2 toddlers unable to play outside in case other tiles come off Unbelievably bad