It would appear this company is scamming people out of their money. I ordered and received email confirmation for a personalized mug I ordered from you all as a gift for a friend. As well as a follow up email I sent regarding the item. I ordered this mug back in November on the 24th. I followed up on this order on December 14th and never heard back. This is the 19th of January... You've charged me and taken the money...This is really making the Wolves organization as well as your own company look bad. I would greatly appreciate a reply and some information about when I might expect to actually receive the item purchased. order #403903351