In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible!! Ordered a special card for 40th a week in advance. They state 3-7 days and courier shipped so sounded safe option & price for delivery reflects that…. Nope!! So birthday arrives and no card 😥 No tracking given or info after placing order. Message them and state lost in transit but can reorder. I state only worth doing if be 1-2 days more max as no one wants card so far past their birthday. It’s 4 days more before arrives. Disgusting!! Especially considering the delivery fee for just a card. Do not use them as no unreliable.”

Helpful Report

Posted 11 months ago

Hi, Thank you for reaching out to us. We are sorry that your order became lost in transit and that your replacement didn't arrive with you in time. I can see that we have now issued a full refund for you. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 11 months ago

“Ordered something for my brothers birthday didn’t arrive got lost on transit what a bunch of tests won’t be ordering again !!!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for contacting us. I have looked into this for you and although we offered you a replacement, you opted for a full refund instead. Since your order was lost in transit, we have issued a full refund for you, please note that this can take up to 10 working days to show in your account. Please accept our apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Really fast delivery bought for my sister beautiful quality with a glossy print really affordable would definitely recommend”

Helpful Report

Posted 1 year ago

“Ordered an item on 27th November. Heard nothing and order is still in pending. Order 10099. Not sure what's going on but doubt I will get this in time for Christmas.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and unfortunately, it looks like your order has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Guys come on you offer a 'ask a question about your order' and you don't respond to it, that's really poor. We're all aware of the strikes with Royal Mail but an order Pending for 5 days with no communication if very poor. I ordered it on the 12th of December and it's still pending. order number #4415. Just want some sort of communication.”

Helpful Report

Posted 1 year ago

Hi Liz, I have checked our email client and have no email from your gmail address (listed under review author details). Can I please confirm what email address you emailed from? However, I have reviewed our platform and can see that your item was dispatched yesterday and is currently with Royal Mail. I have also emailed yo the tracking number just in case you don't have this. Thanks Tom

Posted 1 year ago

“Absolutely shockingly appalling customer service! I bought an item 2/12/22 as a Xmas present for my dad, paid extra for quick delivery. Had an order confirmation email the same day but nothing since! Emailed to ask where my order is and all they could come up with is it’s been lost in transit would I like it resent.. I said yes, but nothing else since!! How they can treat their customers this way is beyond me.. what right do they have to take peoples hard earned money and not give them what they’ve paid for. I won’t recommend these to anyone else.. ever. Avoid this website company at all cost! You won’t get what you’ve paid for and you won’t get any kind of customer service. Will be taking this further!!! Would give zero stars if it was possible!! Appalling joke of a company”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for your feedback. We send out thousands of orders per day and unfortunately some do get lost in transit and this number is probably a bit more inflated due to ongoing strikes. Please provide me with your order confirmation number so we can make this a priority for you. Rest assured, we hold the license with many football clubs and we would never take your hard-earned money and not give you what you paid for. I expect this could be one of those rare occasions where a further mix-up has happened... I'd rather not speculate too much without reviewing the order. All we can do is apologise and look to put this right. I thank you for your ongoing patience and if you could email us your order confirmation number to customerservice@kornit.com and mark for the attention of Tom, I will personally make sure that this is looked into and feedback what we find. Thanks Tom

Posted 2 years ago

Hi Steve, I have looked further into this and found your order using your email address. I can see that we dispatched the item on the 06/12 but it has only been marked as received today by Royal Mail (at Southampton MC). I can email you the tracking reference if you do not have it. This should be with you shortly but hopefully you can see that this has been an issue on Royal Mail's side rather than us not dispatching or producing the item. Thanks for your understanding. Tom

Posted 1 year ago

“No response from this company, no item recieved! No confirmation email recieved !!! 3 emails sent, 2 Facebook message and no acknowledgment whatsoever !!! Took my money and no item !!!”

Helpful Report

Posted 2 years ago

Hi, Thank you for contacting us. We are very sorry to hear about this. I can see that you have emailed on Friday and over the weekend. Unfortunately, we had received a lot of emails over this time period, so it may have taken a little longer to respond to these. I can see that your query has since been resolved. Please let us know if there is anything else we can do for you. Kind regards, Amelia.

Posted 2 years ago

“as of the 17november we have not recieved our purchase”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and unfortunately, it looks like your order wasn't pushed into our system when we were having some technical issues. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Still have not received my mug!!!”

Helpful Report

Posted 2 years ago

Hi Norah, Thank you for contacting us. We are very sorry to hear about this. We have experienced some technical difficulties behind the scenes which has resulted in your order not being pushed into our system, unfortunately. Although I can see that we have since manually pushed this through and your order was dispatched yesterday. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Placed order two weeks ago and not received anything. Emailed this morning and had no response. Bought this as a birthday present and recipient is now going to be very disappointed. Looking at other recent reviews I am not convinced that we will receive anything apart from an excuse that the order was lost in transit. Will refer to credit card company to dispute transaction. Such a shame.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and unfortunately, it looks like your order has become stuck in our system during a technical issue. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards Amelia.

Posted 2 years ago

“Placed an order for a personalised football gift on 11th October and payment was taken from my credit card, it has been in 'Pending' status since then. No response to a question raised on the order page a week ago, and attempting to send an email to the sales email address on the Terms & Conditions page resulted in an "Address not found" error. Waiting for a response from the customerservice@kornit.com address, but not hopeful. I was taken to this site from a link on the Leeds United official web store. I am very disappointed that the official store would endorse this sub-standard 'service'.”

Helpful Report

Posted 2 years ago

Hi Geoff, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and unfortunately, it looks like your order has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Also, I can see that your initial email was from 16:07 yesterday (07/11/23) and although we do everything we can to respond in a timely manner, this is peak season and unfortunately, email responses can take up to 24 hours. Rest assured, we work with most of the Premier League and all items are licensed by Leeds United FC. Customer satisfaction and great service are top priorities. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia

Posted 2 years ago

“Have not received it as yet!”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived yet. I have looked into this for you, and unfortunately it looks like your order has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Very good service good quality towel 5 star rating”

Helpful Report

Posted 2 years ago

“Received the wrong personalisation on my item, no reply to my numerous emails. Terrible customer service, very disappointed Does not answer phone it just pays music !!!! Cannot get any answers ??????”

Helpful Report

Posted 2 years ago

Hi, Thank you for contacting us. We are very sorry to hear about this, but we are unable to find any previous emails from you. Please can you provide us with your order number so that we can look into this for you immediately. Please accept our sincere apologies for the inconvenience caused. Kind regard, Amelia.

Posted 2 years ago

“After two weeks I'm still waiting for my purchase, I've been told lost in transit, so sent another email and i'm still waiting”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for contacting us. We are sorry to hear about this, I can see you responded to us yesterday and we have now issued your replacements for you. These can take 2-3 working days to be produced and dispatched and so should be with you next week. Please let us know if there is anything else we can do for you. Kind regards, Amelia.

Posted 2 years ago

“Still haven’t received any item but asking for review”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you for contacting us. We are very sorry to hear about this, I have looked at your order and unfortunately, it looks like this has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“What you see is what you get, reasonable prices”

Helpful Report

Posted 2 years ago

“Never received it”

Helpful Report

Posted 2 years ago

Hi Donal, Thank you for contacting us. We are very sorry to hear that you haven't received your order yet. I have looked into this for you and unfortunately, it looks like this has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Wouldn’t order form here again. This was a birthday present hence ordering it with plenty of time. Been waiting 14 days for a phone case. Emailed twice no response. Can not contact anyone. Happy to take money but not deliver on the goods. Shocking service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for contacting us. We are very sorry to hear about this, I can see that your order was initially lost in transit and since then, phone cases have been temporarily discontinued from our range. We can only apologise for this as well as the delay in communication to you. I can see that a full refund has been issued, and can take up to 10 working days to show in your account. Again, please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Brought for my dad whose a major football fan. He loved it. Would definitely buy from here again. Good quality item”

Helpful Report

Posted 2 years ago

In the Paper is rated 4.3 based on 3,888 reviews