I suppose I could have stated the transaction was "normal" because I've found after living here for over 10 years NOTHING is ever presented properly or the transaction correct and always takes additional hassle and phone calls so..............but I won't do that. My package was short of an item ordered and there was NOTHING in the package to indicate why, or.....if it was being sent at a later date. So........here I am.......ONCE again, having to complete a followup to complete the transaction in a satisfactry manner. Someone should put a map of England on FB with a red line through and a circle with the staement underneath....."We're sorry for any inonvenience, but this country no longer does ANYTHING CORRECTLY and you'll just have to be patient while it all gets sorted out