Never received an order number or confirmation email . I ordered a mug as a gift for my secret santa at work - ordered in time for Xmas, but it never arrived. I had to go to the Royal Mail sorting office twice to make sure it hadn't been sent. I emailed and they simply said they would send another, but it was too late. I sat through secret santa at work without giving a gift. They then sent another that did arrive within a few days, I got a refund aswell but it wasn't about the money, it was the timing.
7 years ago
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