Nothing wrong with customer advisors at all. They are great but I'm appalled by the fact that now the shipping cost is £8.50 to receive an item, and if you need to return it, you lose that amount and then have to pay another £8.50 to return! It's due to items being sent to and from USA. Most likely due to Brexit in that there is no warehouse now in Europe, I believe. Their clothing is excellent quality and with some unique designs, but I won't be using them again, sadly, unless things change. The person I spoke to at customer service was brilliant and apologetic (I had problems with the website which is new and having teething problems!). I felt bad for her because it's obviously not the fault of the advisors.