Peruvian Connection Reviews

Name: Peruvian Connection
Rating: 1.64

1.6 Rating 104 Reviews

12 %

of reviewers recommend Peruvian Connection

Company Reviews

Questions

Metrics

1.6

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Peruvian Connection made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrible. The customer service woman didn’t like what I said so she ghosted me 😂😂😂😂”

Helpful Report

Posted 1 week ago

“I’ve been waiting over 12 weeks for a significant refund. I keep getting fobbed off with excuses. It’s so disappointing”

Helpful Report

Posted 3 weeks ago

“I have been waiting since a long time for my 330.00 plus refund. I have called many times and they keep telling me that the problem is they've change systems. This is my first bad experience, but it makes me weary to buy again.”

Helpful Report

Posted 1 month ago

“These people suck so hard. If you return an item, you will never see your refund. NEVER. They will give you a ton of excuses why it hasn't been issued, but your will never see it.”

Helpful Report

Posted 1 month ago

“Customers need to call their credit card company. If you had a return and Peruvian Connections is not refunding your money, dispute the charge with your credit card company. If you have saved documentation and communications concerning your return, the credit card company will refund your money. They will immediately credit your account while investigating the dispute. It will then take a few weeks for them to research and finalize it. Mine was resolved in 2 weeks. I received the full $750 refund for 2 separate returns, simple process. I love Peruvian and am a 20 year customer. I was sad and disappointed when I got "the runaround."”

Helpful Report

Posted 1 month ago

“Usual story. Returned 2 dresses 4 months af. Still no refund and fobbed off every time we phone. Crooks or incompetent. I’m still best part of 5 quid out of pocket.”

Helpful Report

Posted 1 month ago

“I have been waiting 4 months for a refund after returning a dress! I’ve chased several times only to be told it’s due to a systems upgrade & thanking me for my patience. But I am not patient - I’m bloody annoyed & want my £160 back.”

Helpful Report

Posted 1 month ago

“I'm still waiting 7 weeks on for a refund of over £1.3k. Just excuses about a systems upgrade and no date given for when refund will be made. Pointless and rude customer services. Dishonest business behaviour. Suspect they're waiting for customers to claim via their credit card providers rather than them making refunds. Do not buy from them. All the traits of business about to fold”

Helpful Report

Posted 1 month ago

“Quality has dropped, prices have not. And refunds are impossible! I'm waiting for my refund of almost 2K for over a month at this point.”

Helpful Report

Posted 1 month ago

“PC charges your credit card in a nano second once you place an order however, it takes forever to get credited when you return something with all the usual excuses of changing software and I do not know what. Also, I have ordered a special occasion dress several times and then I am told that it will arrive three months later after my special occasion. Finally, all models are pinned in the dresses because I the dresses I have bought and some returned are all hanging like a potato bag around me despite the fact that I carefully measure my size against the size listed on the webpage.”

Helpful Report

Posted 1 month ago

“Placed an order 23 May. The $200 dress came and it was shockingly low quality with loose threads, no seam on bottom, just a raw edge. The entire dress looked like it cost about $3.00 to manufacture. The fabric felt absolutely cringy, thin, clingy, waiting to be covered with little lint balls, and with a printed on design that screamed sweatshop. I followed all instructions for returns and it is now 53 days later and they still have not refunded money. Is this business legit or a scam!?”

Helpful Report

Posted 2 months ago

“Order place May 19th, over $700. Return/exchange sent back May 30th. It was received by Peruvian Connection. It has not been processed???? I keep getting the excuse on new software being installed. Really?”

Helpful Report

Posted 2 months ago

“Bought two T-shirts and returned them within a day of purchase because they were too small. Returned them more than two months ago and still haven't been refunded. Staff confirmed the return was received and said their return system is being upgraded but cannot give me even an approx date when I'll be refunded. Their recommendation is "keep checking back". This is not helpful after taking $150 from me.”

Helpful Report

Posted 2 months ago

“I have been waiting for a return /exchange to be processed since May 20th 2025. They have the confirmed that they have the returned order, but they can't manage to process it. Something is very dysfunctional. I will not be buying from them again. Very disappointing.”

Helpful Report

Posted 2 months ago

“The Peruvian Connection return process is completely broken. When you call they cannot even give you a hint of the status of the order. They simply do not know. They certainly cannot stay in business much longer in the current disarray. I am done with them and plan to challenge the charge with my credit card company, although, Peruvian says that if the charge is being challenged they can not process the return until the challenge is resolved!!! I still may have better results with the bank....”

Helpful Report

Posted 2 months ago

“Ordered early in May. Order still not complete. This happens too frequently. I am done with you.”

Helpful Report

Posted 2 months ago

“I am still trying to get a refund for a returned dress. It's been 2 months. Surely, they lost me as a customer.”

Helpful Report

Posted 2 months ago

“Peruvian Connection needs to quickly rectify their lack of refunds for returns if they want to stay in business. They say the delay is due to new software. This is not acceptable, especially since they also have made several errors over the years in shipping, necessitating my paying for a return which I otherwise would not have had to make.”

Helpful Report

Posted 2 months ago

“Peruvian Collection has exceeded the amount of acceptable time to refund my credit card. Both items returned were within 10 days of purchase or receipt (one was in the store, but I shipped it back because I purchased it on vacation). The second purchase was shipped to me from the same store. This is irresponsible of this company and should have been refunded promptly soon after receipt of the items. Instead, the returns are sitting in a warehouse somewhere while the company holds on to my money, refunding me at their whim. I honored their return policy, but they cannot honor it in their end. Poor business practice. I will NEVER shop there again.”

Helpful Report

Posted 2 months ago

“I keep trying to contact the company about my refund, but the hold time is rediculous and I get an automated reply that is the same as the others have stated below. At the bottom of the auto reply is this: CAUTION: This email is from a source outside of Peruvian Connection. So clearly, it is a third party respopnsible for the handling of the returns. At this point, I might just conatact my credit card company. I sent back my return in May!”

Helpful Report

Posted 2 months ago

Peruvian Connection is rated 1.6 based on 104 reviews