Peruvian Connection Reviews

1.9 Rating 55 Reviews
16 %
of reviewers recommend Peruvian Connection
1.9
Based on 55 reviews
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Anonymous
Anonymous  // 01/01/2019
It's a totally frustrating company. It's like the company is a bunch of little old ladies in Kansas who just don't get technology. Shipping is outrageously expensive, returns are frustrating and expensive, and when they make a mistake they gaslight you by saying, "Well, you can see how easy that mistake was to make." Not really. The color I asked for and the color you sent me do not even have any letters in common!!! And now I am paying $8 to return, plus you won't honor the sale price of when I originally called and requested the item. Stay away. Not worth the frustration.
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Posted 1 week ago
I’ve just read many unfavorable reviews and wanted to add a 5 star favorable review. I love PC’s beautiful clothing and I have been very happy with my purchases over the 4 years I’ve been their customer.I definitely wouldn’t want to be without any of their clothing and accessories I’ve bought. I respect their very high standard of design and the opportunity to wear high quality Peruvian fabrics. (I love pima.) I look forward to receiving every new catalog and enjoying their Sales. Thank you for making clothing so enjoyable to wear and the constant compliments!
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Posted 2 weeks ago
I ordered a dress for Thanksgiving in early October. They told me it would arrive by then. It did not. I called and they said by December. I thought I would have it for Xmas. It did not arrive. I called and they said they weren't sure when it was coming. It is now the end of February and when I called they said it is expected in April. Is this legal? I am very disapointed with their business practices and I am not certain how they can make these false promises. It is confusing how they run their business? If it were me I would cancel the manufacturer relationship.with my business and move forward. This is so disapointing to the consumer
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Posted 1 month ago
I recently ordered 4 dresses on sale from Peruvian Connection. Before ordering I called to make sure that they would be shipped FED EX and would require a signature before being dropped off. We live in a city where packages are frequently stolen so this was absolutely necessary. The dresses were not shipped Fed Ex and were delived without a signature. Fortunately, I was home and got the package before anyone else. Fortunately, this was not a big deal but slightly annoying. They arrived at least a week later than promised. Again, not a big deal, but did require my calling them a few times to determine the status. Although the style of all the dresses were very nice, the quality of the dresses were not what I would expect from PC. Although they were on sale, they were still expensive. I kept 2 of the dresses which seemed to be better quality. Interestingly, they were made in Peru. The other looked much more cheaply made and when I looked at the tag, they were both made in China. Unlike several people, I did get a refund on the 2 dresses I mailed back within 2 weeks. Also, the people I spoke to several times regarding the slow arrival time were very nice and helpful. Sadly, I don't think I'll be buying clothes from them anymore.
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Posted 1 month ago
My experiences with Peruvian Connections stores have been excellent! Great merchandise, exceptional quality, unique & original prints and design. The staff are very professional, knowledgeable in product and fashion statements, friendly and willing to go out of their way to assist you in your special purchases. I am a customer with the Washington DC store, while also dealing with the other stores. I highly recommend them!
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Posted 2 months ago
Hello, I was a multi thousand dollar customer in the ‘1990’s and 2000. Even went to the outlet store in Maryland as I bought so much. The clothes were expensive but worth it. Today I called your service eager to begin my connection with you again. Then I read the reviews. It Truly appears to be a different company. I am saddened. I have been ill and just getting back to shopping. Eager to do it with you again…but cannot afford all that I have read. Maybe the company has gotten too large and greedy. Please get it together. Sincerely, Sharon Hamburg in MI
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Posted 2 months ago
Been using Peruvian Connection for some years and always happy....until now..Quality not the same so l wanted to return the two dresses this was in October 2023...returning your goods is absolute hell . It is now January no still no refund . They do not send a returns label with your goods , they expect your homes to run like an office with printers ans scanner , l have neither...this company are best to be avoided..they will cost you dearly if you want to return items ..they do not want to refund you and they also get to keep the goods you have returned ..l consider this stealing .
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Posted 2 months ago
I always check reviews prior to ordering and could have spent over 1000 dollars. Thank goodness reviews saved me from ordering from a shady site
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Posted 3 months ago
For the most part the fabrics are high quality. My latest and final experience nailed the coffin shut on my support of this company. 1. Ordered 2 pieces to take on an extended vacation out of the country. 2. Paid for 2 day ship. 3. No product 9 days after the order was placed. 4. Shipped 13 days later. 5. Zero communication on the delay. Would have cancelled. 6. Sending back. 7. After conversation with a representative from Peruvian, - no refund of 2 day ship - 7.95$ ding for returning using prepaid. 8. Lovely representative Kelcie. Not her fault. Company policy. The single star is for the quality of garmnets I have from Peruvian. The -4 is for failure to take care of their customer.
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Posted 3 months ago
I've been purchasing from PC for several years and I've always been very happy with my items and with the service. This month I ordered the Layering Tee, which I've gotten many times in the past. The new version is much thinner and flimsier, and feels like it will not hold up very well. I'm going to try it, since I use these tees all the time and love the style. But, if it doesn't wash well and last over time, I will not re-order. For the first time ever, I received an error in my order, and noticed that there are no sizes or colors shown on my invoice or in my e-mail confirmation. This isn't a good way to ship someone's items! Also noticed that, all of sudden, there are no customer reviews on their website, and no place to write a review. I agree with the person below who said that if she can't read the reviews, she won't order from them anymore. This has always been a fabulous company, now it seems to be going downhill. Finally, I've noticed that PC is trending toward "Haute couture" lately, for astronomical prices. That will also drive me away. Please spend more on quality items, even if it means spending less on fancy boxes and packaging!
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Posted 3 months ago
Website in meltdown, but they take your money and then tell you over the phone they no longer send emails to confirm the purchase. Impossible therefore without order number to find out what is happening. Customer service said I would find order number on the website but website requires order number to find the order number!!!!! AVOID AVOID AVOID. Something is clearly wrong with the business
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Posted 4 months ago
Web says “made in Peru” funny how when I received my $300.00 dress the tag inside says “made in China” Customer service claims the material is made in Peru but sewn in China because they have better sewing machines?
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Posted 5 months ago
The new website configuration leaves a lot to be desired. One can no longer leave a review, which I relied on to get a feel for fit, color, quality, etc. Also, BEWARE! Pay very close attention to the amount of your refunds. They now subtract the $7.95 return fee PRIOR to figuring your tax (if any paid), resulting in a refund smaller than what you're owed. Additionally, be careful when you checkout. Even if you spend $350+, the box for paid shipping is now automatically checked off. You will need to check the free shipping box yourself.
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Posted 6 months ago
I ordered a cardigan in June this year which was delivered promptly was beautiful but didn’t fit. I started a return immediately after delivery but their returns site was experiencing problems. After a minimum of ten telephone calls and several emails their returns site was reinstated. I returned first week in august and was notified bt the carrier on the 23rd that the item had been returned to PC I mailed Peruvian collection on sept 13th to enquire about my refund, 22 days after delivery. Yesterday I heard back to say my refund was processed and should appear in my account. An estimated 3 months to order return and be refunded! Note! Refund happened after my email and over 3 weeks since they had received the returned item. Hours wasted very frustrating, won’t be revisiting however wonderful the items look.
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Posted 6 months ago
Getting a refund you must be joking
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Posted 6 months ago
I read these reviews - I agree that most companies offer free shipping. I saw that PC does offer free shipping as well. Their quality is good as well as their pricing. Just a thought - when they charge for a return just remember how much time and cost it is when you drive to a store!
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Posted 6 months ago
Close to ordering $1,000.00+ from PC (not difficult to do) and I’m thankful for all the reviews; won’t be taking a chance with PC. Beautiful catalog-
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Posted 7 months ago
I've been buying mostly cotton tops from PC for over 20 years. I'm an online shopper in general and Covid drove me to do it almost exclusively. I really do like PC's unique prints and all cotton tops, but many of the reviews here are accurate: they take quite a while to ship (and I'm in CO, they're in Kansas . . . one state apart), shipping is extremely expensive and returns are also; and just recently, with their new website, you can't even write a review of a purchase or read any reviews!(The new website and changes have occurred since the founder passed away.) If they've eliminated reviews by customers I will be forced to buy almost nothing from them -- it's just too expensive to order, pay shipping, find the item doesn't fit (their sizing info. is fairly inaccurate), then pay return shipping. I don't usually like the items that much! I think they're shooting themselves in the foot and may drive themselves out of business with these policies. The competition is just to strong for these policies these days . . . . Hope they learn something before it's too late. 8/12/23
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Posted 7 months ago
After ordering a dress, I checked on-line to see when it would ship. The site said 6-12 weeks which was longer than I wanted to wait. I could not find a way to cancel the order on-line and sent customer service an email saying the wait time was too long and to cancel the order. They replied I would have the dress in 7-10 business days, which I did. There's obviously some kind of disconnect. After reading other reviews about length of time for delivery I wondered if you only get service by complaining. I was disappointed with the fabric of the dress but am keeping it because after reading other reviews about processing returns I figured a bird in hand is worth something. I will NOT order from them again based on other reviews and my experience.
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Posted 8 months ago
Have been waiting 3 weeks for the returns portal to be up and running - very disappointed with being fobbed off every time I call. Hopefully I will eventually be able to return the dress I ordered, but sadly will never buy from this company again.
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Posted 8 months ago
Peruvian Connection is rated 1.9 based on 55 reviews