My experience is similar to another who has written a review here. I bought a dress on 26 April 2025. It was delivered by Royal Mail on 1 May 2025. I returned the dress the same day. It was tracked and received on 6 May 2025. On 12 May 2025 I asked what had happened to my refund and was told "Thank you for your message. We understand your concern and truly appreciate your feedback. Please note that our Returns & Exchanges policy, as stated on our website, specifies that refunds may take up to 5 weeks to process. This is because all returns are consolidated at our UK location and then shipped together on a pallet to our US warehouse. Once your item arrives at the US facility, the refund is processed accordingly. We acknowledge this timeline may feel lengthy, and we are continuously looking for ways to improve our processes. In the meantime, rest assured that your refund will be issued as soon as the return reaches our US team. Now on 8 June 2025 and after the five week period no refund has been given. This is not acceptable and neither was the quality of the dress which was quite mediocre. Not a company I will ever shop with again.