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Peruvian Connection Reviews

1.9 Rating 57 Reviews

16 %

of reviewers recommend Peruvian Connection

Company Reviews

1.9

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 94 year old mother in law had a Peruvian Connection nightgown she adored, she had purchased from Lands End many years ago. She wore it until it was falling apart. Lands End no longer sells them and I set out on a quest to find he another. I ordered two, one from Lands End (closest to her original) and one from Peruvian Connection. Both were Large. She washed them and Peruvian nightgown swallowed her. They called and said they will not refund the 130.00 due to it being washed. My question is if you wash something and it shrinks down 3 sizes will they still keep your money? Shoulder width 7 inches wider on Peruvian nightgown vs Lands End size large. I will not order from them again.”

Posted 2 weeks ago

“It's a totally frustrating company. It's like the company is a bunch of little old ladies in Kansas who just don't get technology. Shipping is outrageously expensive, returns are frustrating and expensive, and when they make a mistake they gaslight you by saying, "Well, you can see how easy that mistake was to make." Not really. The color I asked for and the color you sent me do not even have any letters in common!!! And now I am paying $8 to return, plus you won't honor the sale price of when I originally called and requested the item. Stay away. Not worth the frustration.”

Posted 1 month ago

“I ordered a dress for Thanksgiving in early October. They told me it would arrive by then. It did not. I called and they said by December. I thought I would have it for Xmas. It did not arrive. I called and they said they weren't sure when it was coming. It is now the end of February and when I called they said it is expected in April. Is this legal? I am very disapointed with their business practices and I am not certain how they can make these false promises. It is confusing how they run their business? If it were me I would cancel the manufacturer relationship.with my business and move forward. This is so disapointing to the consumer”

Posted 2 months ago

“Hello, I was a multi thousand dollar customer in the ‘1990’s and 2000. Even went to the outlet store in Maryland as I bought so much. The clothes were expensive but worth it. Today I called your service eager to begin my connection with you again. Then I read the reviews. It Truly appears to be a different company. I am saddened. I have been ill and just getting back to shopping. Eager to do it with you again…but cannot afford all that I have read. Maybe the company has gotten too large and greedy. Please get it together. Sincerely, Sharon Hamburg in MI”

Posted 3 months ago

“Been using Peruvian Connection for some years and always happy....until now..Quality not the same so l wanted to return the two dresses this was in October 2023...returning your goods is absolute hell . It is now January no still no refund . They do not send a returns label with your goods , they expect your homes to run like an office with printers ans scanner , l have neither...this company are best to be avoided..they will cost you dearly if you want to return items ..they do not want to refund you and they also get to keep the goods you have returned ..l consider this stealing .”

Posted 3 months ago

“I always check reviews prior to ordering and could have spent over 1000 dollars. Thank goodness reviews saved me from ordering from a shady site”

Posted 4 months ago

“For the most part the fabrics are high quality. My latest and final experience nailed the coffin shut on my support of this company. 1. Ordered 2 pieces to take on an extended vacation out of the country. 2. Paid for 2 day ship. 3. No product 9 days after the order was placed. 4. Shipped 13 days later. 5. Zero communication on the delay. Would have cancelled. 6. Sending back. 7. After conversation with a representative from Peruvian, - no refund of 2 day ship - 7.95$ ding for returning using prepaid. 8. Lovely representative Kelcie. Not her fault. Company policy. The single star is for the quality of garmnets I have from Peruvian. The -4 is for failure to take care of their customer.”

Posted 4 months ago

“Website in meltdown, but they take your money and then tell you over the phone they no longer send emails to confirm the purchase. Impossible therefore without order number to find out what is happening. Customer service said I would find order number on the website but website requires order number to find the order number!!!!! AVOID AVOID AVOID. Something is clearly wrong with the business”

Posted 5 months ago

“The new website configuration leaves a lot to be desired. One can no longer leave a review, which I relied on to get a feel for fit, color, quality, etc. Also, BEWARE! Pay very close attention to the amount of your refunds. They now subtract the $7.95 return fee PRIOR to figuring your tax (if any paid), resulting in a refund smaller than what you're owed. Additionally, be careful when you checkout. Even if you spend $350+, the box for paid shipping is now automatically checked off. You will need to check the free shipping box yourself.”

Posted 6 months ago

“I ordered a cardigan in June this year which was delivered promptly was beautiful but didn’t fit. I started a return immediately after delivery but their returns site was experiencing problems. After a minimum of ten telephone calls and several emails their returns site was reinstated. I returned first week in august and was notified bt the carrier on the 23rd that the item had been returned to PC I mailed Peruvian collection on sept 13th to enquire about my refund, 22 days after delivery. Yesterday I heard back to say my refund was processed and should appear in my account. An estimated 3 months to order return and be refunded! Note! Refund happened after my email and over 3 weeks since they had received the returned item. Hours wasted very frustrating, won’t be revisiting however wonderful the items look.”

Posted 7 months ago

“Getting a refund you must be joking”

Posted 7 months ago

“Close to ordering $1,000.00+ from PC (not difficult to do) and I’m thankful for all the reviews; won’t be taking a chance with PC. Beautiful catalog-”

Posted 8 months ago

“Have been waiting 3 weeks for the returns portal to be up and running - very disappointed with being fobbed off every time I call. Hopefully I will eventually be able to return the dress I ordered, but sadly will never buy from this company again.”

Posted 9 months ago

“Return portal a nightmare. I am being instructed that my order number can not be identified so I am unable to proceed to the next step. I wish to return 3 items which I initially ordered on June 6th. They arrived on July 3rd and I have been trying to return them ever since. I will not be ordering any more items from them unless things improve significantly.”

Posted 9 months ago

“Nothing wrong with customer advisors at all. They are great but I'm appalled by the fact that now the shipping cost is £8.50 to receive an item, and if you need to return it, you lose that amount and then have to pay another £8.50 to return! It's due to items being sent to and from USA. Most likely due to Brexit in that there is no warehouse now in Europe, I believe. Their clothing is excellent quality and with some unique designs, but I won't be using them again, sadly, unless things change. The person I spoke to at customer service was brilliant and apologetic (I had problems with the website which is new and having teething problems!). I felt bad for her because it's obviously not the fault of the advisors.”

Posted 10 months ago

“Ordered an item and they sent the wrong color and charged me $100 more than item was advertised. I sent it back but had to pay the postage to return their mistake. I wrote them that I should not be paying the postage for their mistake. They refused to refund the postage. This shows what a cheap company they are. A small amount, but it revealed how they operate. I would not ever deal with such a company again.”

Posted 1 year ago

“Overpriced and the jacket I wanted was ill-fitting. They charge for shipping and they charge you again when you report it. They refused to publish my review when I submitted it. Do not trust this company.”

Posted 1 year ago

“Thanks for all these negative reviews. I was about to order over £1200 worth of goods from them. Now I won’t. Rather sad, as they looked lovely I the photos, but sense I’d be swindled .”

Posted 1 year ago

“USE CAUTION: Great looking catalog, ridiculous prices, S L O W order processing. You'll wait WEEKS. Fabric quality is unreliable. SHIPPING rate is HIGH and you will PAY to RETURN. Look well, some things that look fabulous will be junk in your hand.”

Posted 1 year ago

“I have spent thousands of dollars over the last 10 years at Peruvian Connection and have always paid their outrageous shipping costs. I called today to see if I could get free shipping on an order over 200.00 as complimentary for being a loyal customer. The answer was no. This company expects you to spend 350.00 to get free shipping which is insulting. They need to show appreciation to those who keep them in business instead of greed to fill their own pockets. Very disappointing and I do not know if I will continue to be a loyal customer.”

Posted 1 year ago

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Peruvian Connection is rated 1.9 based on 57 reviews