Peruvian Connection Reviews

1.9 Rating 55 Reviews
16 %
of reviewers recommend Peruvian Connection
1.9
Based on 55 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email
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Anonymous
Anonymous  // 01/01/2019
I recently ordered 4 dresses on sale from Peruvian Connection. Before ordering I called to make sure that they would be shipped FED EX and would require a signature before being dropped off. We live in a city where packages are frequently stolen so this was absolutely necessary. The dresses were not shipped Fed Ex and were delived without a signature. Fortunately, I was home and got the package before anyone else. Fortunately, this was not a big deal but slightly annoying. They arrived at least a week later than promised. Again, not a big deal, but did require my calling them a few times to determine the status. Although the style of all the dresses were very nice, the quality of the dresses were not what I would expect from PC. Although they were on sale, they were still expensive. I kept 2 of the dresses which seemed to be better quality. Interestingly, they were made in Peru. The other looked much more cheaply made and when I looked at the tag, they were both made in China. Unlike several people, I did get a refund on the 2 dresses I mailed back within 2 weeks. Also, the people I spoke to several times regarding the slow arrival time were very nice and helpful. Sadly, I don't think I'll be buying clothes from them anymore.
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Posted 1 month ago
I've been purchasing from PC for several years and I've always been very happy with my items and with the service. This month I ordered the Layering Tee, which I've gotten many times in the past. The new version is much thinner and flimsier, and feels like it will not hold up very well. I'm going to try it, since I use these tees all the time and love the style. But, if it doesn't wash well and last over time, I will not re-order. For the first time ever, I received an error in my order, and noticed that there are no sizes or colors shown on my invoice or in my e-mail confirmation. This isn't a good way to ship someone's items! Also noticed that, all of sudden, there are no customer reviews on their website, and no place to write a review. I agree with the person below who said that if she can't read the reviews, she won't order from them anymore. This has always been a fabulous company, now it seems to be going downhill. Finally, I've noticed that PC is trending toward "Haute couture" lately, for astronomical prices. That will also drive me away. Please spend more on quality items, even if it means spending less on fancy boxes and packaging!
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Posted 3 months ago
Despite using the company's sizing directives, neither of the dresses I ordered fit. This has happened several times with this company, and I resent their high mailing fees--a wasted $28. Unless you are a woman over 5'7" and wear a bra size C or under, save your money. These clothes are not designed for you. On the upside, the merchandise does arrive nicely, lots of tissue paper and a sturdy box. But it's the consumer who pays for it.
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Posted 2 years ago
I really like Peruvian Collection clothes for style and quality, but in comparison with other quality retailers I find them somewhat overpriced. But my biggest problem with them is their long delivery times and lack of associated customer service. I order much shopping online, and can honestly say they take longer than ANYONE else - I’ve had items from China arrive faster! I’m still awaiting delivery of a scarf, three weeks after I ordered it. Poor, when you consider their prices.
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Posted 5 years ago
Customer service is terrible. At least on line and over the phone. It seems that they take forever in shipping. Ordered on Wednesday and they MAY ship on the next Monday, if I’m lucky. I should have gone to the store myself. They keep rubbing in that it takes 5 to 7 days after shipping g yet the shipping takes one week. They didnt read my question properly and had to repeat myself. Not concentrated in the conversation. Bad customer service. Clothes look nice but dice me a break.
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Posted 5 years ago
£177 for a viscose dress made in china. Sorry but the picture looked like there was texture to the dress. Sadly disappointed and it will be returned.
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Posted 5 years ago
Peruvian Connection is rated 1.9 based on 55 reviews