Peruvian Connection Reviews

Name: Peruvian Connection
Rating: 1.61

1.6 Rating 111 Reviews

11 %

of reviewers recommend Peruvian Connection

Company Reviews

Questions

Metrics

1.6

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Peruvian Connection made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Peruvian Connection return process is completely broken. When you call they cannot even give you a hint of the status of the order. They simply do not know. They certainly cannot stay in business much longer in the current disarray. I am done with them and plan to challenge the charge with my credit card company, although, Peruvian says that if the charge is being challenged they can not process the return until the challenge is resolved!!! I still may have better results with the bank....”

Helpful Report

Posted 4 months ago

“Ordered early in May. Order still not complete. This happens too frequently. I am done with you.”

Helpful Report

Posted 5 months ago

“I am still trying to get a refund for a returned dress. It's been 2 months. Surely, they lost me as a customer.”

Helpful Report

Posted 5 months ago

“Peruvian Connection needs to quickly rectify their lack of refunds for returns if they want to stay in business. They say the delay is due to new software. This is not acceptable, especially since they also have made several errors over the years in shipping, necessitating my paying for a return which I otherwise would not have had to make.”

Helpful Report

Posted 5 months ago

“Peruvian Collection has exceeded the amount of acceptable time to refund my credit card. Both items returned were within 10 days of purchase or receipt (one was in the store, but I shipped it back because I purchased it on vacation). The second purchase was shipped to me from the same store. This is irresponsible of this company and should have been refunded promptly soon after receipt of the items. Instead, the returns are sitting in a warehouse somewhere while the company holds on to my money, refunding me at their whim. I honored their return policy, but they cannot honor it in their end. Poor business practice. I will NEVER shop there again.”

Helpful Report

Posted 5 months ago

“I keep trying to contact the company about my refund, but the hold time is rediculous and I get an automated reply that is the same as the others have stated below. At the bottom of the auto reply is this: CAUTION: This email is from a source outside of Peruvian Connection. So clearly, it is a third party respopnsible for the handling of the returns. At this point, I might just conatact my credit card company. I sent back my return in May!”

Helpful Report

Posted 5 months ago

“Returned $549.08 of merchandise to them, mailed on 6/4/2025. This is their response today..."Regretfully, your return has not yet been fully processed due to a transition to a new software system. We sincerely apologize for this delay and inconvenience it has caused. We are hoping to be able to start processing returns as soon as possible. Please let us know if we may be of further assistance." I wonder of they're going out of business and that's why we're not getting our refunds.”

Helpful Report

Posted 5 months ago

“I have had the same experience that everyone is saying. I ordered an item. It was not what I thought it was. I immediately returned it. They received it 6 weeks ago. I still have not received a refund. I have phoned twice, and the woman I spoke with still has no idea when I will receive a refund. I feel sorry for the people who take the calls because there is no way to talk to the company's owners. On the phone, they say they have had tech problems for the past couple of months, but if that's the case, it can usually be fixed within 24 hours.”

Helpful Report

Posted 5 months ago

“Haven’t seen my reimbursement for returned merch”

Helpful Report

Posted 5 months ago

“My return was received on 5/28. I called on 6/13, and the customer service girl Piper said they haven’t processed refunds in weeks due to changing software. Piper had no idea when return processing would resume. So disappointed and angry. This company is keeping money owed to their customers.”

Helpful Report

Posted 5 months ago

“Purchased a dress online and returned the next day after receiving. Tracking shows they received package 5-13. I have called about the status of my refund three times. First call stated it had been sent to refund dept? Second call stated they were not issuing refunds that week?? Third call stated they had switched over to a new software and they were trying to figure out how to do refunds??? This is completely unacceptable. I will never purchase from this company again.”

Helpful Report

Posted 5 months ago

“My experience is similar to another who has written a review here. I bought a dress on 26 April 2025. It was delivered by Royal Mail on 1 May 2025. I returned the dress the same day. It was tracked and received on 6 May 2025. On 12 May 2025 I asked what had happened to my refund and was told "Thank you for your message. We understand your concern and truly appreciate your feedback. Please note that our Returns & Exchanges policy, as stated on our website, specifies that refunds may take up to 5 weeks to process. This is because all returns are consolidated at our UK location and then shipped together on a pallet to our US warehouse. Once your item arrives at the US facility, the refund is processed accordingly. We acknowledge this timeline may feel lengthy, and we are continuously looking for ways to improve our processes. In the meantime, rest assured that your refund will be issued as soon as the return reaches our US team. Now on 8 June 2025 and after the five week period no refund has been given. This is not acceptable and neither was the quality of the dress which was quite mediocre. Not a company I will ever shop with again.”

Helpful Report

Posted 5 months ago

“I ordered several items on April 26, 2025 that did not fit. So I returned them right away. But I never got a refund of over $615! I called Peruvian Connection about it and while they acknowleged getting the clothes back, they said they had problems with the company that handles their returns and so I would not be getting my refund for another 6 or 7 weeks! This is ridiculous. I had to contact my credit card company for assistance to get a refund. I would not recommend doing business with this company. No refund should take over 2 months.”

Helpful Report

Posted 6 months ago

“I was so excited to have found this company w/ the high quality and price of clothing I was expecting high quality of customer service. I returned two items with all the tags and never worn (they just did not fit). After a month I was wondering about my return?? So I called and they kept promising me after 2 follow up calls it was being processed. Finally, after a month and half, I had to file a complaint with my AMEX, and the return was then issued after 2 months! It was a very frustrating experience and I'm afraid to purchase anything from this company anymore. However, I did keep couple of items that were excellent quality. But it's kinda Russian rulet if you get your return credited back to you. I would recommended purchasing using a credit card you have recourse with otherwise you may be out your refund.”

Helpful Report

Posted 6 months ago

“I have been buying from peruvian connection for over 25 years. They had some dreadful new system implementation over 2 years ago that has made the shopping and delivery experience, as well as the financial documentation like invoices, incomprehensible. My latest, and now LAST ORDER, shows that a line item was delivered but it was not. Researching the USPS tracking number shows that USPS doesn't even recognize the number. I am done with this company.”

Helpful Report

Posted 7 months ago

“I received a dress that was damaged, but Peruvian Connections policy is that although the item arrived damaged, you will still pay for shipping. You cannot be refunded that money. I will not shop here again; poor quality, customer service, and item.”

Helpful Report

Posted 9 months ago

“Why did my jacket take about a week to arrive, but its return for a full refund takes approx. six weeke ? In the meantime the company is holding on to my £950. I am now telephoning customer service and they have received my returned jacket, but they have to fill up a palette before shipping it out to the States. The lady blamed Brexit !! I will never use this firm again . It is totally unfair to the customer. Cheshire, January 2025”

Helpful Report

Posted 10 months ago

“Atrocious service once again, I am still waiting for the item that I ordered over 2 months ago. I will never order anything from this company again. Excuses are always given relating to problems with the website and no compensation, apology is given. The garments are very expensive and the customer service is underwhelming. It should not be possible to order items which are out of stock but it is.”

Helpful Report

Posted 10 months ago

“Where do I start - I have been a loyal PC customer in Santa Fe for about 20 years. Admittedly, they are hit or miss with their fashions i.e., love their modern Ryder and motorcycle pants, pass on their matronly, floral looks. The quality is great out of the store, but every PC fan knows that you either don’t wash the clothes or you hand wash/air dry knowing they are not going to look the same afterwards. It’s not surprising when these clothes don’t last, which is another concession you make when you hand them your credit card for $250 pants and sweaters that cost $399. But, the clothes are unique and you can’t help but buy into this when they are new off the rack. I am writing this review because I’ve reached my breaking point with this retailer: both the quality and customer service have reached a new low, together. I spent $1700 on clothes for my birthday, of course I bought a new color of the motorcycle pant. The next day I took the tag off and pulled them on gripping the waist with a finger loosely placed next to a belt loop. As I pulled them on, the loop ripped out. I took them off and returned them promptly to the store in Santa Fe, with the receipt and in a PC bag they came home in. When I arrived at the store, I was met with rude stares from the store manager - I am assuming she saw me come in with a PC bag, expecting a return. When I presented the clean, unworn pants, I told them the belt loop ripped out the first time I tried on the pants (I know my size, I have 6 pairs of these, more on that later). The other PC associates now congregated around the counter asking “where’s the tag?!?”, to which I replied that I was expecting to wear these to work, that I took the tag off before putting them on. They told me a) I shouldn’t have done that, and b) I put the “pants on WRONG”. I spend $1000s per year in the store and they blame PC’s faulty craftsmanship on how I put their pants on. This eye popping ridicule occurring in front of the very few customers window-shopping at their overpriced, tone deaf store. (An aside: the motorcycle pants used to have real leather details on the front pockets and a size 6 was an actual size 6, now the pants run small where an 8 or even a 10 is now a 6. Quality and details of this item has gone way down from 10 years ago but the price has risen, of course). There you have it, needless to say I won’t be back. And yes I agree with all of the other posts about their abominable shipping policies.”

Helpful Report

Posted 1 year ago

“Very recently purchased Annie's Nightgown at 132.04 including hefty shipping charge and tax. Allegedly, this was 10O% pima cotton. However, the material was inferior, horrible ,and scratchy. I ran through washer hoping that getting the chemicals out would soften it up. It did not. Further, instructions say it has to be dried flat which I did. That resulted in it growing 3 or 4 inches. Never seen anything like it. The store obstinately refuses to take it back because it has been washed. Not worn, washed. I am sorry I didn't research reviews before taking a big chance ordering from this unfamiliar company. They do not stand by their merchandise.”

Helpful Report

Posted 1 year ago

Peruvian Connection is rated 1.6 based on 111 reviews