Peruvian Connection Reviews

Name: Peruvian Connection
Rating: 1.69

1.7 Rating 97 Reviews

12 %

of reviewers recommend Peruvian Connection

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1.7

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so excited to have found this company w/ the high quality and price of clothing I was expecting high quality of customer service. I returned two items with all the tags and never worn (they just did not fit). After a month I was wondering about my return?? So I called and they kept promising me after 2 follow up calls it was being processed. Finally, after a month and half, I had to file a complaint with my AMEX, and the return was then issued after 2 months! It was a very frustrating experience and I'm afraid to purchase anything from this company anymore. However, I did keep couple of items that were excellent quality. But it's kinda Russian rulet if you get your return credited back to you. I would recommended purchasing using a credit card you have recourse with otherwise you may be out your refund.”

Helpful Report

Posted 2 months ago

“I have been buying from peruvian connection for over 25 years. They had some dreadful new system implementation over 2 years ago that has made the shopping and delivery experience, as well as the financial documentation like invoices, incomprehensible. My latest, and now LAST ORDER, shows that a line item was delivered but it was not. Researching the USPS tracking number shows that USPS doesn't even recognize the number. I am done with this company.”

Helpful Report

Posted 3 months ago

“I received a dress that was damaged, but Peruvian Connections policy is that although the item arrived damaged, you will still pay for shipping. You cannot be refunded that money. I will not shop here again; poor quality, customer service, and item.”

Helpful Report

Posted 5 months ago

“Why did my jacket take about a week to arrive, but its return for a full refund takes approx. six weeke ? In the meantime the company is holding on to my £950. I am now telephoning customer service and they have received my returned jacket, but they have to fill up a palette before shipping it out to the States. The lady blamed Brexit !! I will never use this firm again . It is totally unfair to the customer. Cheshire, January 2025”

Helpful Report

Posted 6 months ago

“Atrocious service once again, I am still waiting for the item that I ordered over 2 months ago. I will never order anything from this company again. Excuses are always given relating to problems with the website and no compensation, apology is given. The garments are very expensive and the customer service is underwhelming. It should not be possible to order items which are out of stock but it is.”

Helpful Report

Posted 6 months ago

“Where do I start - I have been a loyal PC customer in Santa Fe for about 20 years. Admittedly, they are hit or miss with their fashions i.e., love their modern Ryder and motorcycle pants, pass on their matronly, floral looks. The quality is great out of the store, but every PC fan knows that you either don’t wash the clothes or you hand wash/air dry knowing they are not going to look the same afterwards. It’s not surprising when these clothes don’t last, which is another concession you make when you hand them your credit card for $250 pants and sweaters that cost $399. But, the clothes are unique and you can’t help but buy into this when they are new off the rack. I am writing this review because I’ve reached my breaking point with this retailer: both the quality and customer service have reached a new low, together. I spent $1700 on clothes for my birthday, of course I bought a new color of the motorcycle pant. The next day I took the tag off and pulled them on gripping the waist with a finger loosely placed next to a belt loop. As I pulled them on, the loop ripped out. I took them off and returned them promptly to the store in Santa Fe, with the receipt and in a PC bag they came home in. When I arrived at the store, I was met with rude stares from the store manager - I am assuming she saw me come in with a PC bag, expecting a return. When I presented the clean, unworn pants, I told them the belt loop ripped out the first time I tried on the pants (I know my size, I have 6 pairs of these, more on that later). The other PC associates now congregated around the counter asking “where’s the tag?!?”, to which I replied that I was expecting to wear these to work, that I took the tag off before putting them on. They told me a) I shouldn’t have done that, and b) I put the “pants on WRONG”. I spend $1000s per year in the store and they blame PC’s faulty craftsmanship on how I put their pants on. This eye popping ridicule occurring in front of the very few customers window-shopping at their overpriced, tone deaf store. (An aside: the motorcycle pants used to have real leather details on the front pockets and a size 6 was an actual size 6, now the pants run small where an 8 or even a 10 is now a 6. Quality and details of this item has gone way down from 10 years ago but the price has risen, of course). There you have it, needless to say I won’t be back. And yes I agree with all of the other posts about their abominable shipping policies.”

Helpful Report

Posted 8 months ago

“Very recently purchased Annie's Nightgown at 132.04 including hefty shipping charge and tax. Allegedly, this was 10O% pima cotton. However, the material was inferior, horrible ,and scratchy. I ran through washer hoping that getting the chemicals out would soften it up. It did not. Further, instructions say it has to be dried flat which I did. That resulted in it growing 3 or 4 inches. Never seen anything like it. The store obstinately refuses to take it back because it has been washed. Not worn, washed. I am sorry I didn't research reviews before taking a big chance ordering from this unfamiliar company. They do not stand by their merchandise.”

Helpful Report

Posted 9 months ago

“I ordered a shirt for $115.00 and never received it.”

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Posted 10 months ago

“PC has gone from a place I could always find something I wouldn't see anywhere else to page after nauseating page of various floral-patterned dresses. I rarely bother to even look at their catalogs now.”

Helpful Report

Posted 1 year ago

“--Two of three items I ordered did not arrive, though I was billed for them. After 3 phone conversations I still do not have a refund for items that quite clearly were lost by the USPS. If this is not resolved I will have to dispute the credit card charges, which have already been paid. --After placing the order I called for an explanation of an outrageous billing system that I still do not understand. --1-2 years ago they stopped including customer reviews on the revamped website, I suspect because there had been frequent complaints about unreliable sizing, color issues, etc. I will never order from Peruvian Connection again.”

Helpful Report

Posted 1 year ago

“My 94 year old mother in law had a Peruvian Connection nightgown she adored, she had purchased from Lands End many years ago. She wore it until it was falling apart. Lands End no longer sells them and I set out on a quest to find he another. I ordered two, one from Lands End (closest to her original) and one from Peruvian Connection. Both were Large. She washed them and Peruvian nightgown swallowed her. They called and said they will not refund the 130.00 due to it being washed. My question is if you wash something and it shrinks down 3 sizes will they still keep your money? Shoulder width 7 inches wider on Peruvian nightgown vs Lands End size large. I will not order from them again.”

Helpful Report

Posted 1 year ago

“It's a totally frustrating company. It's like the company is a bunch of little old ladies in Kansas who just don't get technology. Shipping is outrageously expensive, returns are frustrating and expensive, and when they make a mistake they gaslight you by saying, "Well, you can see how easy that mistake was to make." Not really. The color I asked for and the color you sent me do not even have any letters in common!!! And now I am paying $8 to return, plus you won't honor the sale price of when I originally called and requested the item. Stay away. Not worth the frustration.”

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Posted 1 year ago

“I ordered a dress for Thanksgiving in early October. They told me it would arrive by then. It did not. I called and they said by December. I thought I would have it for Xmas. It did not arrive. I called and they said they weren't sure when it was coming. It is now the end of February and when I called they said it is expected in April. Is this legal? I am very disapointed with their business practices and I am not certain how they can make these false promises. It is confusing how they run their business? If it were me I would cancel the manufacturer relationship.with my business and move forward. This is so disapointing to the consumer”

Helpful Report

Posted 1 year ago

“Hello, I was a multi thousand dollar customer in the ‘1990’s and 2000. Even went to the outlet store in Maryland as I bought so much. The clothes were expensive but worth it. Today I called your service eager to begin my connection with you again. Then I read the reviews. It Truly appears to be a different company. I am saddened. I have been ill and just getting back to shopping. Eager to do it with you again…but cannot afford all that I have read. Maybe the company has gotten too large and greedy. Please get it together. Sincerely, Sharon Hamburg in MI”

Helpful Report

Posted 1 year ago

“Been using Peruvian Connection for some years and always happy....until now..Quality not the same so l wanted to return the two dresses this was in October 2023...returning your goods is absolute hell . It is now January no still no refund . They do not send a returns label with your goods , they expect your homes to run like an office with printers ans scanner , l have neither...this company are best to be avoided..they will cost you dearly if you want to return items ..they do not want to refund you and they also get to keep the goods you have returned ..l consider this stealing .”

Helpful Report

Posted 1 year ago

“I always check reviews prior to ordering and could have spent over 1000 dollars. Thank goodness reviews saved me from ordering from a shady site”

Helpful Report

Posted 1 year ago

“For the most part the fabrics are high quality. My latest and final experience nailed the coffin shut on my support of this company. 1. Ordered 2 pieces to take on an extended vacation out of the country. 2. Paid for 2 day ship. 3. No product 9 days after the order was placed. 4. Shipped 13 days later. 5. Zero communication on the delay. Would have cancelled. 6. Sending back. 7. After conversation with a representative from Peruvian, - no refund of 2 day ship - 7.95$ ding for returning using prepaid. 8. Lovely representative Kelcie. Not her fault. Company policy. The single star is for the quality of garmnets I have from Peruvian. The -4 is for failure to take care of their customer.”

Helpful Report

Posted 1 year ago

“Website in meltdown, but they take your money and then tell you over the phone they no longer send emails to confirm the purchase. Impossible therefore without order number to find out what is happening. Customer service said I would find order number on the website but website requires order number to find the order number!!!!! AVOID AVOID AVOID. Something is clearly wrong with the business”

Helpful Report

Posted 1 year ago

“The new website configuration leaves a lot to be desired. One can no longer leave a review, which I relied on to get a feel for fit, color, quality, etc. Also, BEWARE! Pay very close attention to the amount of your refunds. They now subtract the $7.95 return fee PRIOR to figuring your tax (if any paid), resulting in a refund smaller than what you're owed. Additionally, be careful when you checkout. Even if you spend $350+, the box for paid shipping is now automatically checked off. You will need to check the free shipping box yourself.”

Helpful Report

Posted 1 year ago

“I ordered a cardigan in June this year which was delivered promptly was beautiful but didn’t fit. I started a return immediately after delivery but their returns site was experiencing problems. After a minimum of ten telephone calls and several emails their returns site was reinstated. I returned first week in august and was notified bt the carrier on the 23rd that the item had been returned to PC I mailed Peruvian collection on sept 13th to enquire about my refund, 22 days after delivery. Yesterday I heard back to say my refund was processed and should appear in my account. An estimated 3 months to order return and be refunded! Note! Refund happened after my email and over 3 weeks since they had received the returned item. Hours wasted very frustrating, won’t be revisiting however wonderful the items look.”

Helpful Report

Posted 1 year ago

Peruvian Connection is rated 1.7 based on 97 reviews