I was so excited to have found this company w/ the high quality and price of clothing I was expecting high quality of customer service. I returned two items with all the tags and never worn (they just did not fit). After a month I was wondering about my return?? So I called and they kept promising me after 2 follow up calls it was being processed. Finally, after a month and half, I had to file a complaint with my AMEX, and the return was then issued after 2 months! It was a very frustrating experience and I'm afraid to purchase anything from this company anymore. However, I did keep couple of items that were excellent quality. But it's kinda Russian rulet if you get your return credited back to you. I would recommended purchasing using a credit card you have recourse with otherwise you may be out your refund.