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Peruvian Connection Reviews

1.9 Rating 57 Reviews

16 %

of reviewers recommend Peruvian Connection

Company Reviews

1.9

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

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“After ordering a dress, I checked on-line to see when it would ship. The site said 6-12 weeks which was longer than I wanted to wait. I could not find a way to cancel the order on-line and sent customer service an email saying the wait time was too long and to cancel the order. They replied I would have the dress in 7-10 business days, which I did. There's obviously some kind of disconnect. After reading other reviews about length of time for delivery I wondered if you only get service by complaining. I was disappointed with the fabric of the dress but am keeping it because after reading other reviews about processing returns I figured a bird in hand is worth something. I will NOT order from them again based on other reviews and my experience.”

Posted 8 months ago

“Have been waiting 3 weeks for the returns portal to be up and running - very disappointed with being fobbed off every time I call. Hopefully I will eventually be able to return the dress I ordered, but sadly will never buy from this company again.”

Posted 9 months ago

“My daughter and I have bought many things from Peruvian connection , but many of my favourites eg vintage wash round neck long t shirts are not offerred anymore, and the fabrics on t shirts have deteriorated. In general quality of fabric and design is not as good as it was. And UK prices are now astronomic( much higher than US) so reluctantly I will not be ordering.”

Posted 9 months ago

“Return portal a nightmare. I am being instructed that my order number can not be identified so I am unable to proceed to the next step. I wish to return 3 items which I initially ordered on June 6th. They arrived on July 3rd and I have been trying to return them ever since. I will not be ordering any more items from them unless things improve significantly.”

Posted 9 months ago

“Nothing wrong with customer advisors at all. They are great but I'm appalled by the fact that now the shipping cost is £8.50 to receive an item, and if you need to return it, you lose that amount and then have to pay another £8.50 to return! It's due to items being sent to and from USA. Most likely due to Brexit in that there is no warehouse now in Europe, I believe. Their clothing is excellent quality and with some unique designs, but I won't be using them again, sadly, unless things change. The person I spoke to at customer service was brilliant and apologetic (I had problems with the website which is new and having teething problems!). I felt bad for her because it's obviously not the fault of the advisors.”

Posted 10 months ago

“Ordered an item and they sent the wrong color and charged me $100 more than item was advertised. I sent it back but had to pay the postage to return their mistake. I wrote them that I should not be paying the postage for their mistake. They refused to refund the postage. This shows what a cheap company they are. A small amount, but it revealed how they operate. I would not ever deal with such a company again.”

Posted 1 year ago

“Overpriced and the jacket I wanted was ill-fitting. They charge for shipping and they charge you again when you report it. They refused to publish my review when I submitted it. Do not trust this company.”

Posted 1 year ago

“Thanks for all these negative reviews. I was about to order over £1200 worth of goods from them. Now I won’t. Rather sad, as they looked lovely I the photos, but sense I’d be swindled .”

Posted 1 year ago

“USE CAUTION: Great looking catalog, ridiculous prices, S L O W order processing. You'll wait WEEKS. Fabric quality is unreliable. SHIPPING rate is HIGH and you will PAY to RETURN. Look well, some things that look fabulous will be junk in your hand.”

Posted 1 year ago

“I have spent thousands of dollars over the last 10 years at Peruvian Connection and have always paid their outrageous shipping costs. I called today to see if I could get free shipping on an order over 200.00 as complimentary for being a loyal customer. The answer was no. This company expects you to spend 350.00 to get free shipping which is insulting. They need to show appreciation to those who keep them in business instead of greed to fill their own pockets. Very disappointing and I do not know if I will continue to be a loyal customer.”

Posted 1 year ago

“I ordered from this company and love their customer service at their warehouse. They were very helpful in assisting with sizing and color description.”

Posted 2 years ago

“Company policies on returns are beyond unacceptable! The sizes are NOT standard to US measurements, resulting in 90% returns AND consumer must pay shipping returns. Most items are made in China and do not wash well. Too many other catalog retailers: SKIP THIS COMPANY!!!!”

Posted 2 years ago

“The worse customer service with a manager at the UWS store - My daughters and I will NOT be returning. As former senior retail manager, I am highly disappointed. We were about to spend a lot of money here. Instead, we went next door to Eileen Fisher and made our significant purchase there. The young lady at Peruvian Connection who helped us for two + hours was very helpful. The manager was also rude to her. He's not qualified for the job and as a result PC has lost future business from us and I will be relating this story to others for a while.”

Posted 2 years ago

“I ordered a $269.00 blouse from Peruvian Connection, believing the blouse would be made on South America. Instead, the garment tag said "made in China.". There was no indication in PC catalogue that the blouse was made in China. When I wrote a review to alert customers that some PC products are made in China, PC refused to publish the review. If PC censors such reviews, then the reviews lose credibility.”

Posted 2 years ago

“I have been buying the layering tee shirt and tank/camisole for years. I just bought the Tee Shirt and it’s cut very different from the original. It’s 2-3 inches shorter, which makes a huge difference. Needless to say, I’m very disappointed. They used to be the finest tanks and tees, but they’re no longer the same.”

Posted 2 years ago

“DO NOT BUY FROM PERUVIAN CONNECTION! VERY POORLY made products! Peruvian Connection DOES NOT stand by their products for replacement! These products are expensive and they should last but DO NOT!”

Posted 2 years ago

“I wish you didn't have so many bad reviews. I want to order, but don't dare.”

Posted 2 years ago

“Despite using the company's sizing directives, neither of the dresses I ordered fit. This has happened several times with this company, and I resent their high mailing fees--a wasted $28. Unless you are a woman over 5'7" and wear a bra size C or under, save your money. These clothes are not designed for you. On the upside, the merchandise does arrive nicely, lots of tissue paper and a sturdy box. But it's the consumer who pays for it.”

Posted 2 years ago

“Waiting over two months for orders placed in October, one of which (the Bellava Baby Alpaca cardigan) has continually been delayed, now to March!”

Posted 2 years ago

“I ordered a wonderful top from them a few months ago. I wore it 4 times then washed it in cold water, gentle cycle, and without soap just in case. The instructions on the tag said to do wash it this way, but could use soap. I chose not to - I laid it on a towel to dry and it no longer fits and is not wearable. I contacted customer service and they said " since it has been worn and washed they could not return it." I was willing to try another one even I really liked it but I WILL NOT EVER MAKE A PURCHASE FROM THEM AGAIN - THEY DO NOT ! STAND BEHIND THEIR PRODUCTS. I do not recommend anyone purchasing from them in case you are placed in a similar situation. It was NOT an inexpensive top to say the least. I am beyond unhappy with this company and think others should know!”

Posted 2 years ago

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Peruvian Connection is rated 1.9 based on 57 reviews