Name: Peruvian Connection
Rating: 1.64

“Returned $549.08 of merchandise to them, mailed on 6/4/2025. This is their response today..."Regretfully, your return has not yet been fully processed due to a transition to a new software system. We sincerely apologize for this delay and inconvenience it has caused. We are hoping to be able to start processing returns as soon as possible. Please let us know if we may be of further assistance." I wonder of they're going out of business and that's why we're not getting our refunds.”

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Posted 2 months ago

“I have had the same experience that everyone is saying. I ordered an item. It was not what I thought it was. I immediately returned it. They received it 6 weeks ago. I still have not received a refund. I have phoned twice, and the woman I spoke with still has no idea when I will receive a refund. I feel sorry for the people who take the calls because there is no way to talk to the company's owners. On the phone, they say they have had tech problems for the past couple of months, but if that's the case, it can usually be fixed within 24 hours.”

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Posted 2 months ago

“Haven’t seen my reimbursement for returned merch”

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Posted 2 months ago

“My return was received on 5/28. I called on 6/13, and the customer service girl Piper said they haven’t processed refunds in weeks due to changing software. Piper had no idea when return processing would resume. So disappointed and angry. This company is keeping money owed to their customers.”

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Posted 3 months ago

“Purchased a dress online and returned the next day after receiving. Tracking shows they received package 5-13. I have called about the status of my refund three times. First call stated it had been sent to refund dept? Second call stated they were not issuing refunds that week?? Third call stated they had switched over to a new software and they were trying to figure out how to do refunds??? This is completely unacceptable. I will never purchase from this company again.”

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Posted 3 months ago

“My experience is similar to another who has written a review here. I bought a dress on 26 April 2025. It was delivered by Royal Mail on 1 May 2025. I returned the dress the same day. It was tracked and received on 6 May 2025. On 12 May 2025 I asked what had happened to my refund and was told "Thank you for your message. We understand your concern and truly appreciate your feedback. Please note that our Returns & Exchanges policy, as stated on our website, specifies that refunds may take up to 5 weeks to process. This is because all returns are consolidated at our UK location and then shipped together on a pallet to our US warehouse. Once your item arrives at the US facility, the refund is processed accordingly. We acknowledge this timeline may feel lengthy, and we are continuously looking for ways to improve our processes. In the meantime, rest assured that your refund will be issued as soon as the return reaches our US team. Now on 8 June 2025 and after the five week period no refund has been given. This is not acceptable and neither was the quality of the dress which was quite mediocre. Not a company I will ever shop with again.”

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Posted 3 months ago

“I ordered several items on April 26, 2025 that did not fit. So I returned them right away. But I never got a refund of over $615! I called Peruvian Connection about it and while they acknowleged getting the clothes back, they said they had problems with the company that handles their returns and so I would not be getting my refund for another 6 or 7 weeks! This is ridiculous. I had to contact my credit card company for assistance to get a refund. I would not recommend doing business with this company. No refund should take over 2 months.”

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Posted 3 months ago

“Boring colors and conventional designs have, for the most part, replaced the exciting looks that put pc on the map. Now it’s just another boring catalog with anonymous backgrounds (looks cheap) peddling overpriced mass produced product modeled by anorexic models at outrageous prices, considering what you are buying. Reminds me of Soft Surroundings: predictable and often, frumpy. Used to buy a couple items every season, now the catalog hits recycle within hours.”

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Posted 4 months ago

“I was so excited to have found this company w/ the high quality and price of clothing I was expecting high quality of customer service. I returned two items with all the tags and never worn (they just did not fit). After a month I was wondering about my return?? So I called and they kept promising me after 2 follow up calls it was being processed. Finally, after a month and half, I had to file a complaint with my AMEX, and the return was then issued after 2 months! It was a very frustrating experience and I'm afraid to purchase anything from this company anymore. However, I did keep couple of items that were excellent quality. But it's kinda Russian rulet if you get your return credited back to you. I would recommended purchasing using a credit card you have recourse with otherwise you may be out your refund.”

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Posted 4 months ago

“I purchased clothing items from Peruvian Connection over a span of about 20 years. I have not bought anything in the past 5 years because the prices were not aligned with the quality, i.e., overpriced. In the future, I will consider only the Peruvian wools and cottons and bypass overpriced synthetic fabrics mass-produced in Asian countries.”

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Posted 4 months ago

“I have been buying from peruvian connection for over 25 years. They had some dreadful new system implementation over 2 years ago that has made the shopping and delivery experience, as well as the financial documentation like invoices, incomprehensible. My latest, and now LAST ORDER, shows that a line item was delivered but it was not. Researching the USPS tracking number shows that USPS doesn't even recognize the number. I am done with this company.”

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Posted 4 months ago

“I have been a regular buyer of Peruvian Connection clothing for about 2 decades. 1 out of 2 articles of clothing in my closet are PC. But something has changed for the negative. 1. The website used to allow you to read other shoppers´ reviews. This was so helpful and I counted on the reviews as a guide (size, fit, quality). WHAT HAPPENED ? No more reviews 2. Every item was Made in Peru. No more! WHAT HAPPENED ? 3. The styles and the fabric motifs were luxury/high quality. Now, for the past 6 months or so, everything seems cheap, fast fashion. I am so so disappointed.”

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Posted 5 months ago

“I have been a regular buyer of Peruvian Connection clothing for about 2 decades. 1 out of 2 articles of clothing in my closet are PC. But something has changed for the negative. 1. The website used to allow you to read other shoppers´ reviews. This was so helpful and I counted on the reviews as a guide (size, fit, quality). WHAT HAPPENED ? No more reviews 2. Every item was Made in Peru. No more! WHAT HAPPENED ? 3. The styles and the fabric motifs were luxury/high quality. Now, for the past 6 months or so, everything seems cheap, fast fashion. I am so so disappointed.”

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Posted 5 months ago

“I received a dress that was damaged, but Peruvian Connections policy is that although the item arrived damaged, you will still pay for shipping. You cannot be refunded that money. I will not shop here again; poor quality, customer service, and item.”

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Posted 6 months ago

“Peruvian Connection has pieces that you can't fins anywhere else. But there are some that are better than others -- maybe the ones really made in Peru? Or maybe the ones that haven't sold so well they have been genericized? I don't tend to return things, so I can't speak to that, but the shipments to me have been timely and accurate. I especially love the Decades coat; it's a lovely warm high-quality classy addition to winter! I have nearly all the colors, and wear them all. My first one was the black one, which I am still using with NO wear to coat or lining after 30 years and occasional dry cleaning. I treasure my beautiful handmade PC knits. I recommend them highly for quality, style and service.”

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Posted 6 months ago

“Why did my jacket take about a week to arrive, but its return for a full refund takes approx. six weeke ? In the meantime the company is holding on to my £950. I am now telephoning customer service and they have received my returned jacket, but they have to fill up a palette before shipping it out to the States. The lady blamed Brexit !! I will never use this firm again . It is totally unfair to the customer. Cheshire, January 2025”

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Posted 7 months ago

“Atrocious service once again, I am still waiting for the item that I ordered over 2 months ago. I will never order anything from this company again. Excuses are always given relating to problems with the website and no compensation, apology is given. The garments are very expensive and the customer service is underwhelming. It should not be possible to order items which are out of stock but it is.”

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Posted 8 months ago

“Peruvian Connection lists velveteen as velvet. It is not the same. Silk velvet is real velvet. Velveteen wrinkles permanently. I bought a jade green top and wore it once. It is so wrinkled I can't wear it again. I also bought a black "velvet dress." Same problem. It was an expensive item and not being able to wear it again is disappointing. I hoped it would last for years. I do not appreciate their shipping fees. They should understand in a competitive market there are merchants that offer free shipping and returns. I have been a customer of this company for nearly 20 years. The customer service and quality have gone down. Also, "Peruvian" does not reflect the origin of all items. The company has eliminated customer critiques. That is suspicious. A good company will receive good reviews as well as some poor ones. Let the customer decide which reviews are pertinent. My items were worn before I noticed the creases. Therefore, I did not return them.”

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Posted 8 months ago

“Items ordered Sept 10, were promised by end of September. It end of November and item still has not arrived and company does not provide updates to customers. Even now, date of arrival is ambiguous.”

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Posted 9 months ago

“Where do I start - I have been a loyal PC customer in Santa Fe for about 20 years. Admittedly, they are hit or miss with their fashions i.e., love their modern Ryder and motorcycle pants, pass on their matronly, floral looks. The quality is great out of the store, but every PC fan knows that you either don’t wash the clothes or you hand wash/air dry knowing they are not going to look the same afterwards. It’s not surprising when these clothes don’t last, which is another concession you make when you hand them your credit card for $250 pants and sweaters that cost $399. But, the clothes are unique and you can’t help but buy into this when they are new off the rack. I am writing this review because I’ve reached my breaking point with this retailer: both the quality and customer service have reached a new low, together. I spent $1700 on clothes for my birthday, of course I bought a new color of the motorcycle pant. The next day I took the tag off and pulled them on gripping the waist with a finger loosely placed next to a belt loop. As I pulled them on, the loop ripped out. I took them off and returned them promptly to the store in Santa Fe, with the receipt and in a PC bag they came home in. When I arrived at the store, I was met with rude stares from the store manager - I am assuming she saw me come in with a PC bag, expecting a return. When I presented the clean, unworn pants, I told them the belt loop ripped out the first time I tried on the pants (I know my size, I have 6 pairs of these, more on that later). The other PC associates now congregated around the counter asking “where’s the tag?!?”, to which I replied that I was expecting to wear these to work, that I took the tag off before putting them on. They told me a) I shouldn’t have done that, and b) I put the “pants on WRONG”. I spend $1000s per year in the store and they blame PC’s faulty craftsmanship on how I put their pants on. This eye popping ridicule occurring in front of the very few customers window-shopping at their overpriced, tone deaf store. (An aside: the motorcycle pants used to have real leather details on the front pockets and a size 6 was an actual size 6, now the pants run small where an 8 or even a 10 is now a 6. Quality and details of this item has gone way down from 10 years ago but the price has risen, of course). There you have it, needless to say I won’t be back. And yes I agree with all of the other posts about their abominable shipping policies.”

Helpful Report

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Peruvian Connection Reviews