Ordered a grazing muzzle, 2 weeks later no muzzle. Emailed for updates, no reply, opened a case with PayPal as purchased elsewhere-4 days later I get an email saying my item is ready for dispatch, call them to cancel & ask to reply to PayPal case but no answer, emailed twice to request same thing-no reply! Awful customer service. I appreciate things are different right now but I won’t be using them again, all it takes is a reply to customers before they take £75 outlining possible delays. Guessing I’ll have to send the item back when it arrives and wait even longer for a refund! Just wish I’d of read the reviews first! Avoid!