pet spectrum group/ equi supermarket Reviews

1.36 Rating 11 Reviews
0% of reviewers recommend pet spectrum group/ equi supermarket

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Customer Service
communication channels
Telephone, Email
"Never deal with this company disgusting service not interested I’ve been kept on hold for 30minutes at a time never getting any further down the queue always 6 calls in front of you. Haven’t received the goods I’ve left countless messages for a call back nothing😡"
Posted 2 days ago
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"Always had no problem with this company, until they sent me items which were not fit for purpose and unsafe for animals. I immediately contacted them to inform them of the problem. They emailed back once then did not respond again, washing their hands of the problem. Disgusting customer service, AVOID."
Posted 2 weeks ago
"Absolutely rubbish company con avoid"
Posted 3 months ago
Posted 3 months ago
"UPDATE- item finally came today after 2 week wait. Packaged well. Not sure what happened with delivery? but it’s here! Happy with product."
Posted 4 months ago
"UPDATE- today the item arived,packaged well. It took 2 weeks to get here. I’m not sure what happened? Why it took so long."
Posted 4 months ago
"Ordered joint supplement for dogs on 26th April £54!!!! No correspindence from company. Emailed and rang and no reply from company. They have my money paid via paypal and I have no goods. Awful company to deal with. Rufund requested. Still waiting for my money"
Posted 4 months ago
"I ordered some bedding for my guineapigs, still hasn’t come. Tried contacting them, no reply. Opened a dispute on PayPal I hope I get my money back!!"
Posted 4 months ago
"I ordered goods from this group (time for paws) on 31st December, payment taken on 2nd January, nothing arrived as explaining emails....impossible to contact.....ridiculous answer phone message on the group number always advising you to leave a message and you are third in a queue. Appears to be a very under resourced company or a scam. DO NOT ORDER FROM THIS GROUP......READ THE OTHER REVIEWS!!!"
Posted 8 months ago
"Shocking company to deal with. I'm still waiting for my order which was supposed to take 3-4 working days. According to my account - this has been ready for dispatch for a while, and a Yodel tracking number has been given, but whenever I check it is still waiting to be collected from them."
Posted 9 months ago
"Having ordered 3 weeks prior it took an email from me to find out where my order was, they were obviously not going to bother telling me they had an issue. Said they would look into what had happened. 4 days later I had heard nothing, so contacted them again to be told they were out of stock and were contacting the rep to see when they could get stock. a week after that I couldn't be bothered any longer so emailed to say cancel my order. By the time they bothered to respond I had ordered, received and started using exactly the same products from another supplier - USELESS!!"
Posted 1 year ago
pet spectrum group/ equi supermarket is rated 1.36 based on 11 reviews