Terrible experience. Watch out. They are not customer friendly at all and scammed me out of £420 and keep insisting that it is my fault. Blaming the customer!! I ordered a Chord Poly and a hardcase for it. The package arrived fast but ONLY contained the hardcase. They insist that they checked the stock and that they shipped the hardcase with the Poly. They also insisted on a DPD picture as proof of deliver which only shows the package at my doorstep. YES, I GOT THE BAG. Funny thing is that the bag was packed so tight that it would have not even fit anything but the hardcase. Kept it as proof. Still they insist that I have it and that it's my fault but I really don't. Feel sick to my stomach. I have thus been scammed out of £420 and don't know what else to do. Terrible experience.