Avoid Pet Planet if you want your order to arrive. My order still has not arrived, I'm still waiting to find out where it is, and the customer care for both Pet Planet and their courier Yodel doesn't exist. This was my first and last order with Pet Planet, put in a large order for everything I needed for my new pup. Paid for next-day delivery and took the day off work for the delivery. Sadly it never arrived on the expected day nor the next day and still, I wait. Emailed, rang, and used live chat to contact both Pet Planet and Yodel, they blame each other as to where my goods are and I still have no idea where it is, neither Pet Planet nor Yodel wants to help or care to even try. I am so disappointed and will not use or recommend them to anyone. They currently don't deserve the one star I had to give. Wish I had read these reviews before I put my order in.