Started to assemble two small parts of a product with great difficulty and got nowhere. Turns out of I have been sold the old generation 4 of the one fast cat wheel, rather than the newer generation 5. I found out whilst unpacking the box and watching the assembly video linked on the instruction manual. The man in the video had different parts to me. Turns out he was assembling the new one! That is when I realised mine was outdated. So I checked the website to see if I had missed something in the details. Turns out I didn't and pet planet did not bother to state it was the older gen 4 version from 2016. The only place it is stated is at the bottom of the page in a YouTube video title for assembling the gen 4 version. Obviously as a customer who is buying a product it is very unlikely that I would refer to the YouTube video to find out the details and version a pet product company is selling on their website.. I only read what is on the web page under details and specifications. There were measurements but nothing specified 2016 version Gen 4. Doesn't make any sense to refer to the brand's assembly video for the version but it seems their very rude monotone phone representative thinks otherwise. Which is my problem. I called to return the outdated product and I felt like the phone representative was just arguing with me the whole time trying to defend the sale. Basically in the manner of they are right and the customer is wrong. The phone rep kept saying something about the gen being stayed on the "gallery" and in the "video". I have no idea where this gallery is.. Looked everywhere. And it is in brackets in an instruction manual youtube video but I would not have looked at that, only what was written on the webpage. Also I noticed they have actually stated Gen 4 in replacement parts on their website.. Why did they not do the for the actual full product. Are they hiding that it's old? I have no idea.. But gen4 is clearly stated on those replacement parts for £29.99 but not on the £200 product? This should be corrected. Any way main problem is I felt like I had to fight for a return, felt like I was having an argument rather than them just accepting the fault. 17 mins 4 secs frustration that I did not need today. That reminds me, I may not have sounded very cheery today for a number of personal reasons but I am not pet planets employee, so if my energy was low that may have made the phone rep have low energy too. However a big part of customer service is having empathy and realising that your customer may have had a bad day before calling, passing of a family member, or an argument with a loved one, or a bad day at work etc. The reward thing about being a phone rep is you could make someone's day a bit better or even turn it around by being positive, nice and cheery on the phone. Instead the phone rep was just rude and now the negative highlight of my day which means your company has an unhappy customer telling everyone how rude your phone reps are. Any way, they are picking up the product for return tomorrow. Do not recommend the company for the fact they left out some details in the product description, their courier left package of £200 value on my doorstep with a card through door without even asking for my permission. This could have been stolen. Their phone rep was just so rude. I called them a week before when I was purchasing the item and spoke to someone who was lovely.. Maybe they are trained to try to deflect returns? Who knows but I don't appreciate it and I am really disappointed after all this excitement and patience waiting for my delivery I now have to return my order. I will be buying the old gen 4 version used off of ebay or Facebook listings for half the price and buying the replacement parts to make it new again. Recommend anyone else that is like me and wants the newest version of anything out to just do the same by getting it used and cheap and not bother with this company as the product is old any way. Side note someone did call me to apologise but I could barely converse about it all at the time due to coming back from dentist and carrying shopping from the car. I did ask not to call at this time, but my fault for answering. Appreciate the apology, the lady that called me was very nice and polite, which is why this is two stars and not one, but unfortunately doesn't make up for the disappointments.