Appalling customer service I ordered a dog gate which was no good, I asked for it to be returned, ONE week later and THREE returns requests, I am STILL waiting for the gate to be collected, It was left in a "safe place" as instructed by the collector, this was ignored and went away without it, This is my 3rd attempted collection, I have one hour left today to see if it gets collected, I am not hopeful, tomorrow could be another vented phone call. This was a very expensive gate and I have to wait even longer for a refund because they are very slow with collection. The customer service is appalling. I haven't had a refund YET because they still haven't collected it, I have to wait for their error to be rectified before I get any refund.