I bought a cage to contain my 6 month old puppy who needs to be kept in a crate as per Vets instruction as he's had a road accident and had to have his leg pinned. I got XL to give him some room to move about and he has managed to bend it. He broke a door and popped the small door side with a door out. The side now held in with a cable tie. Customer service blamed me for leaving him on his own when he wanted to get out when he was ok when I'm not there then really complained when I was. He was crated in a smaller metal cage before the accident and caused no damage at all but this was too small for him to more round easily with pins poking out of his leg and as he needed to move round on 3. I'm a very unhappy customer with the services as they blamed me for the damage and item provided. I should have known better as you get what you pay for so unless you have that perfectly behaved dog AVOID.