If you are thinking of purchasing from this company then you really need to reconsider. I have been purchasing monthly from this company for the last 3 years and have now been left in a position where I can only warn others. I placed my usual order for dog food with next day delivery, after the second day of no delivery I checked with DPD who had received notification of a pick up and then a further update that this had been cancelled by Petplanet. A call was made to Petplanet who were dismissive and could offer no advice other than to wait and see if it should arrive. Unlikely given that DPD were showing the pick up was cancelled. Further days passed with no delivery and a number of emails sent to Petplanet who have so far failed to answer any of them. I can fully appreciate that the change in circumstances have affected everyone but this has left me without the purchased dog food and now £100 + out of pocket with no response from Petplanet.