The time it takes to get a claim processed is too long. 25 days for a wellness claim and the reason they said it took so long was because prescription medicine was listed...medicine they didn’t even have to pay for. Calling to speak to an actual person is a nightmare. I called 6 times and spent 14 hours on hold total. Twice I called and waited until the call was disconnect without ever speaking with anyone. One representative told me the reason claims were taking so long is because they have been so busy writing new policies. Well, maybe you should not write new policies if you can’t service your current policies in a timely manner.