Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,599 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very happy with Pets Best for my goldern retriever's insurance. They have been very generous in covering most of the cost for several mass removals on her body which for a 3 yr old golden was completely unexpected. My only complaint is that the monthly cost has almost doubled since I initiated the coverage and I'm not exactly sure why.”

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Posted 8 minutes ago

“The website is not user friendly just trying to log in. I had to call customer service, and they advised they had an update to their website which required you to log in via a computer not using VPN. Also processing claims takes way too long. I had to submit my claims multiple times and the response was they didnt get medical records of the visit, however, I uploaded the medical notes myself and the vet confirmed they didnt get requests from Pets best to provide medical notes. Very disappointed as well with the amount of coverage considering how much you pay per month.”

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Posted 41 minutes ago

“Filed my claims they went over them and paid what was in contract and in a timely way. Informed me along the way to give me updates on the process. Very professional.”

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Posted 12 hours ago

“I like the coverage and the price, but the time from claim to reimburesement is loooooooong.”

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Posted 15 hours ago

“Fast and easy turn around when sending invoices”

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Posted 17 hours ago

“Excellent quick service with live people who really help with a question. Highly recommend! Quick reimbursement”

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Posted 18 hours ago

“I am shocked at how long it takes your team to review a submitted claim. Absolutely zero sense of urgency on the part of your company.”

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Posted 20 hours ago

“Petsbest responded to all claims and wuestions immediately. Any claim submitted was settled reasonably based upon the information submitted. I think their performance was exceptional. I strongly recommend using Petsbest if you are looking for pet insurance. none better”

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Posted 20 hours ago

“Very useful to have but heads up that they are VERY slow with their processing and reimbursement. It takes about three weeks for them to finish processing a claim, and then another five days for you to get reimbursed.”

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Posted 20 hours ago

“Pets Best is great. We've been very happy with their services. Claims are paid in a timely manner and its helped us keep our sweet pup going.”

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Posted 22 hours ago

“fair evaluation of claims NJ insurance rates are high...my policy increased by almost 30% last year. However, we do (unfortunately) live in a "Blue" state :( Sometimes slow to complete claims process prior to payment”

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Posted 1 day ago

“I have had pets best pet insurance for 4 years . Last year the rate increased @ $174.00 . I could not afford this? Consequently I had to reduce my rate and have less coverage. In January my dog experienced a urinary Tracy infection and pancreatitis. This is the first time she was ill .”

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Posted 1 day ago

“Have recenty filed my first of two claims. with Pets Best Pet Health Insurance. They processed my 1st claim (based on date of services received) very, very quickly and in my opinion very fairly. The 2nd claim, where services were received at a later date) I expect to be handled in a day or two, well below the expected 5 to 15 day processing time period. My only regret with having Pets Best for pet health insurance is that my much loved dog got sick and had to utilize the insurance.”

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Posted 1 day ago

“Typically good. Last claim took almost a month to be paid out and I had to call and email before I got results. I called multiple times because wait times were >30 minutes and chat not available do to long wait times.”

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Posted 1 day ago

“Easy to submit claims.”

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Posted 1 day ago

“I think your company is unethical in the way it pays out for veterinary bills you say you covered 90% of expenses after $500 deductible but the truth is you don’t apply the deductible correctly making the individual pay 10% more to your creative financial trick and then you don’t pay for appropriate veterinary treatment saying it’s not in your formulary shame on your company and the people who run it!!!”

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Posted 1 day ago

“Extremely disappointed with Pets Best. The coverage is poor, and even the wellness benefits paid nothing. I will be canceling and moving to another insurance provider.”

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Posted 1 day ago

“We've been very pleased with Pets Best. Easy to submit claims, and their customer service is excellent. We recommend Pets Best to everyone!”

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Posted 1 day ago

“The response was quick and the payment was what was expected. I am very happy with this insurance.”

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Posted 1 day ago

“Last year, your company was the best; but this year it was not. I received an email stating that nothing on my pet's vet visit wasn't covered because it was normal to procedures. I had wellness coverage and didn't understand why it wasn't covered. And then I received another email stating that I was getting a reimbursement of $95 for the vet invoice and pro-rated amount of $32.85 for canceling my insurance.”

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Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 30,599 reviews