Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.29

4.3 Rating 25,785 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 25,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

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“So far 2 claims I have put in. Both very happy with the outcome . So far no complaints ...and timely responses.”

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Posted 7 hours ago

“Easy Peazy, submitted the bill for my dogs anti itch medicine and have a check coming in the mail. Thanks...”

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Posted 7 hours ago

“As someone that has worked in veterinary medicine, I quickly realized that having pet insurance for my dogs is ESSENTIAL. I have seen too many nightmare stories about people not affording care that’s necessary for their pets. After extensive research, I chose PetsBest. My dogs have unfortunately been having a lot of issues as of late, but thankfully I don’t need to worry nearly as much about the finances thanks to PetsBest. I wholeheartedly recommend them to every pet owner. And no, this isn’t AI generated, or fake. I truly am super grateful for PetsBest and the help they provide for Foxy, JJ, and I.”

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Posted 8 hours ago

“Very professional service”

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Posted 8 hours ago

“Claim took long time to settle. I didn’t even receive any updates or communication on claim for 2 weeks, and I had to call them.”

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Posted 9 hours ago

“The cost keeps going up and the length to wait for reimbursement is still extended. I’ve called for help many times and the hold time is long but the people are friendly. I’ll be shopping for new pet insurance when my policy is up for renewal.”

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Posted 11 hours ago

“I would like to share my positive experience with our pet insurance! My dog is generally quite healthy, and this was our first time filing a claim. I have to say, it has been an exceptional experience, far surpassing my experiences with human medical insurance. The process was incredibly fast, and I appreciated the clear, itemized explanation of benefits. I'm happy with the service and I will definitely recommend petbest to my friends. Thank you for making this process so smooth and stress-free!”

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Posted 13 hours ago

“Fare price for pet insurance and have always covered everything I submitted. And great customer service. Thanks again Pets Best”

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Posted 13 hours ago

“I was disappointed at the amount covered.”

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Posted 14 hours ago

“Very fast processing of the EOB. I just thought they'd pay a bit more on the Annual exam, test and vaccinations. Premium is high I'm not sure we can afford this next year”

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Posted 14 hours ago

“The only reason I am sticking with this plan is because my dog is older and other insurance will not cover her due to pre-existing. However, this plan is absolutely terrible. First of all, they take 45+ days to process claims which is absolutely crazy meanwhile, your balance on the credit card is accruing interests. The way the explanation of benefits is set up is very confusing, I've work in Health Insurance for almost 20 years and for an average person, it is very hard to follow. They take forever to disburse payment. I had a claim processed on 12/4, here is a week later (ACH) still no deposit on my account.”

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Posted 19 hours ago

“Timely,efficient service. Easy to submit a claim online.”

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Posted 1 day ago

“Pets Best approved and paid the claim promptly. My vet took forever to send medical records to Pets Best. Pets Best kept me updated on the claims process. I had the vet send me the medical records and I forwarded them to Pets Best. Got a response in 1 day and paid about a week later and I was paid by check via US Mail. No Complaints”

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Posted 1 day ago

“Service was great. Claim submitted and paid right away.”

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Posted 1 day ago

“PetsBest pet insurance has been a great benefit to our family. It's very quick and easy to file a claim, and any questions that I have are answered quickly by the PetsBest staff.”

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Posted 1 day ago

“Pets Best was such a good decision for me and my puppy, Thunder. It helps me to know that I can afford to give him the best care possible whenever he needs it!”

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Posted 1 day ago

“Pets Best Pet Health Insurance continues to provide outstanding coverage for my Persian cat Terra. I greatly appreciate the expedient clams processing system!”

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Posted 1 day ago

“Great pet insurance! My puppy had ate something and was having extreme diarrhea. She needed immediate urgent care. Pets Best veterinarian was helpful to advise me to take her to urgent care. Filing a claim was simple and the reimbursement was quick after.”

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Posted 2 days ago

“I've used Pets Best for the past 10 years or so. They are super easy to work with, the premiums are reasonable, and they process claims in a timely fashion. The policies are up front and clear about what is covered and what is not. The only thing to remember is that coverage is by the policy year not the calendar year.”

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Posted 2 days ago

“Fast response! Great Service!”

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Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 25,785 reviews