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Pets Best Insurance Reviews

4.3 Rating 27,256 Reviews
80 %
of reviewers recommend Pets Best Insurance
4.3
Based on 27,256 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
I have had Pets Best insurance for over 5 years, my annual subscription is up and they just doubled rates. Last year I also had the prices double. It’s disappointing. I have 3 dogs, I’m switching insurance on 2. I’m stuck with PB for the third due to old age and preexisting conditions. I paid them for years with no sick dogs, now my dog is sick and the prices are almost unaffordable. ☹️ It’s great if you have younger, fairly healthy dogs.
Helpful Report
Posted 5 hours ago
Very good company. Very good customer service.
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Posted 5 hours ago
They don’t cover anything for Addison’s disease. My pet was insured before diagnosis. They don’t care about pets or people. It’s all about money. They sell a terrible product.
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Posted 6 hours ago
Good coverage for the money
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Posted 6 hours ago
The customer service reps are full of compassion, they understand that our pets are a family member. They processed our claim very quickly and we were informed we will receive the refund with 5-7 business days
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Posted 7 hours ago
Pets best has been fantastic coverage for my pets. The website is very user friendly when picking the plan that is right for us. Submitting claims is very simple, and the turnaround time for reimbursement is fantastic. Thank you pets best!
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Posted 9 hours ago
Easy to enter claim, but then no communication and took a long time for claim to be processed
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Posted 10 hours ago
For the most part I really like Pets Best, but my rate went up 50% last May and I'm sure it will go up equally as much next month. I don't know how these place are allowed to get away with going up so much at one time. May not be able to afford it much longer.
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Posted 10 hours ago
Claim process took a bit longer than their posted typical time but they did send communication when it reached their normal time frame. Overall, for the first time experiencing a claim, it was smooth and easy.
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Posted 11 hours ago
I think they have been good with my claims
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Posted 11 hours ago
I have had complete confidence and total satisfaction with the service and speed they have in processing my paperwork and speed of providing payment by direct deposit to my account
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Posted 11 hours ago
It's okay. Takes a long time for reimbursement and claims. Price is not worth it especially with deductible. Not much value in the plans.
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Posted 11 hours ago
Best coverage for the money that I have found. Quick response on claims.
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Posted 12 hours ago
My Rottweiler has bone cancer which is very upsetting. The claim process has been so efficient and easy which makes this all a little easier.
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Posted 13 hours ago
Pets Best has been a live saver for my two dogs in recent years. Unexpected medical emergencies happen and it’s nice to know that you have insurance to fall back on during those tough times in expensive vet offices
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Posted 13 hours ago
Benefits are self explanatory. The online service is user friendly and easy to navigate.
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Posted 1 day ago
Easy, friendly and secure
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Posted 1 day ago
I'm confused and dissapointed at the payment of my dogs last claim. It was for Vet Bahavoral services for my puppy. First I had to submit so much information over weeks of waiting. I felt like I wasn't trusted with my claim and that I had in fact paid. It shouldn't be so difficult to get a claim paid. I also don't understand the deductible, co-pay etc. Just really dissappointed!
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Posted 1 day ago
Always prompt service Super easy to submit claim and receive reimbursement
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Posted 1 day ago
Thank you for prompt service. However, you overlooked invoice for $194.05, dated 1/15/25, in your review of my claim submission.
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Posted 1 day ago
Pets Best Insurance is rated 4.3 based on 27,256 reviews