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Pets Best Pet Health Insurance Reviews

4.65 Rating 1,638 Reviews
92% of reviewers recommend Pets Best Pet Health Insurance
Company Reviews
Read Pets Best Pet Health Insurance Reviews
79.61%
1304 Reviews
12.09%
198 Reviews
4.09%
67 Reviews
2.26%
37 Reviews
1.95%
32 Reviews

About Pets Best Pet Health Insurance: At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:
1-877-738-7237

Location:
2323 S. Vista Ave.
Suite 100
Boise, ID 83705

Are you a business owner?
Click Here
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Within 5 Days
documents delivered on-time
99%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.84 out of 5
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Megan S
Verified Buyer
"It takes much too long for claims to be processed. Each time I have submitted a claim, I have received an email apologizing that there will be a delay."
Helpful Report
Posted 3 hours ago
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Norma B
Verified Buyer
"WHAT CAN I SAY AFTER BEING A PETS BEST CARRIER FOR ALMOST 10 YEARS AND NOW I SUBMIT CLAIMS FOR A LITTLE MORE THAN $1000 AND MY COVERAGE REIMBURSES ME A LITTLE OVER $100 DOLLARS!!!!! AND I'LL NEVER UNDERSTAND HOW YOUR INSURANCE COMPANY DOES NOT PAY FOR EXAM FOR SICK VISIT ..THE EXAM IS TO FIND OUT WHAT IS WRONG AND ARE OFTEN TREATMENT IS RENDERED AT THE EXAM..I WILL RECONSIDER INSURANCE COMPANY FOR MY NEXT PET."
Helpful Report
Posted 9 hours ago
Jacqueline L
Verified Buyer
"So far so good."
Helpful Report
Posted 9 hours ago
Angie N
Verified Buyer
"Claims are taking much longer to process now. I wish this would be resolved. Other than that, I have no complaints. Still a satisfied customer after 7 years."
Helpful Report
Posted 11 hours ago
Avery Z
Verified Buyer
"I haven't had to pay for much while having Pets best because the coverage is amazing. But It does take them two months to come up with the explanation of benefits and reimburse you. Thats the only complain I would have."
Helpful Report
Posted 13 hours ago
Ardis W
Verified Buyer
"The reason I gave a 4 star Good is because it took longer than what I thought for the completion of the claim."
Helpful Report
Posted 14 hours ago
Jaquel S
Verified Buyer
"When I purchased this insurance for my senior dog, I really didn't expect them to pay anything. I figured there would be a lot of red tape. To my surprise, this is the best investment I've made. The process is very easy to submit claims and Pets Best keeps you posted on the status of your claim."
Helpful Report
Posted 16 hours ago
Susan S
Verified Buyer
"Pet’s Best Insurance has kept me with a peace of mind of helping cover my pet cat. The insurance has really helped my cat. Thank you Pet’s Best Insurance.😊 Have a nice day. 🌅🇺🇸"
Helpful Report
Posted 17 hours ago
Dawn T
Verified Buyer
"Sometimes it can take over 2/3 weeks to receive reimbursement. Otherwise pleased with company."
Helpful Report
Posted 17 hours ago
Nathan J
Verified Buyer
"I’ve always had a great experience with Pets Best. The only reason I moved their review to a 4 is lately they take way too long on processing claims"
Helpful Report
Posted 1 day ago
Nicole R
Verified Buyer
"Sometimes it takes up to 3 weeks to receive reimbursement on a claim. This is just too long. It should take only 1 week."
Helpful Report
Posted 1 day ago
Robert S
Verified Buyer
"This is, without a doubt, the worst insurance company on the planet. They take MONTHS to handle claims, they purposefully stall processing them, and (worst of all) they commit outright fraud in order to prevent paying out claims. This company will be shut down soon, I have no doubt."
Helpful Report
Posted 1 day ago
Melissa C
Verified Buyer
"Always helpful and very friendly staff."
Helpful Report
Posted 1 day ago
Nancy T
Verified Buyer
"I was pleased with the outcome of the claim. Had gotten used to the speedy process but appreciate the message to let customers know things were delayed."
Helpful Report
Posted 1 day ago
Ysa J
Verified Buyer
"Gets the job done for the most part, but would be nice if it covered more for puppies as I’m still shelling out over $100 per visit every few weeks."
Helpful Report
Posted 1 day ago
Debra M
Verified Buyer
"Has been a life saver for our kitty."
Helpful Report
Posted 2 days ago
Mark M
Verified Buyer
"It took an unreasonable length of time to resolve my claim, and i received conflicting information regarding the delay."
Helpful Report
Posted 2 days ago
Stefano L
Verified Buyer
"They are truly the best. Recently my dog broke his elbow, $6000 surgery and they paid 90% of it. My dog also just had surgery on his gums and that was $5000 and again they covered 90% of it. You just can’t have a dog without insurance, it would be like driving a Ferrari without warranty. Pets best is amazing."
Helpful Report
Posted 2 days ago
Patricia K
Verified Buyer
"customer service personnel are very cordial and the company covers most of the essential charges."
Helpful Report
Posted 2 days ago
Brenda M
Verified Buyer
"I've been happy with both the coverage and the process for reimbursement. It brings peace of mind that I won't have to make hard choices when my dogs get sick or injured."
Helpful Report
Posted 3 days ago
Pets Best Pet Health Insurance is rated 4.65 based on 1,638 reviews
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