Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pets Best Insurance Reviews

4.3 Rating 23,158 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,158 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge rate jump when I moved states that was not explained or in my opinion required. Minimal return/coverage in exam bills. Considering looking elsewhere at alternatives to compare rates and coverage.”

Posted 6 minutes ago

“Pets Best takes forever to settle claims. They barely cover any claims you make. Not sure if it’s worth having pet insurance.”

Posted 1 hour ago

“Multiple concurrent claims submitted, handled in efficient manner. This has been my experience with each submission.”

Posted 2 hours ago

“Their prices seem somewhat reasonable, but what I don't like is that I have three dogs with them and I don't get a discount, only for two dogs and it's just a few dollars discount wise. They are pretty good about getting your claim processed quickly if it's a Wellness claim but if it's like a spay or anything other than Wellness it takes forever. It took over a month for both of my girls to be reimbursed, actually it was almost 60 days. That is not acceptable. I will be shopping around as I need the best insurance possible for my three girls and to not have to pay so much money on a monthly basis.”

Posted 2 hours ago

“Easy claim filing process. Flexible coverage plans.”

Posted 2 hours ago

“Pets Best makes the claim process arduous, intentionally ambiguous, and you never know how much you're going to be reimbursed for. It's a mystery every time. The costs continue to rise, and the service levels continue to drop. They take special pride in keeping your premium dollars and finding new loopholes to not reimburse you for legitimate costs. I'll be looking elsewhere.”

Posted 4 hours ago

“Pets Best came through once again. My little girl tore her CCL. Pets Best covered most of the cost! I would recommend pets Best to anyone!!”

Posted 6 hours ago

“I have been pleased with the coverage, ease of submitting a claim and the timing on email communications and payments of claims.”

Posted 7 hours ago

“Very reasonable costs compared to other carriers of pet insurance. Fast, hassle free, and painless claims process. Heartily recommend. Would not be without this coverage.”

Posted 7 hours ago

“Excellent coverage and quick ability to file claims thru app. They also have quick turnaround”

Posted 7 hours ago

“I LOVE Pets Best! I was skeptical about pet insurance, but was so grateful when my sweet dog Loki got sick and we had insurance through PetsBest. It was such a comfort to not have to worry about money, when we needed to make the very difficult decision on what was best treatment for him. It ended up that the best treatment was a gentle goodbye, but we were able to make that decision quilt free. The staff was very kind and understanding when I called in tears, and walked me through each easy step of the process. The reimbursed quickly, and covered well. I will always carry policies on my pets from now on.”

Posted 7 hours ago

“Thank you so much pets best!! Very pleased with service.”

Posted 8 hours ago

“Great service with great communication! Online process of claims is very simple”

Posted 8 hours ago

“I was amazed at how easy it was to report a claim. I honestly didn’t think I would need pet insurance but,I’m sure glad I had it for my dog!!”

Posted 8 hours ago

“I filed my first claim ever for my 8 year old dog after he get injured. I submitted my claim through the claims portal online. Within a week, Pets Best completed the claim with no surprises. I was surprised how smoothly the claims process was and how easy it was to do online.”

Posted 8 hours ago

“I have had pet bests for 2 years and have never had a problem. Even when i get money back it really don't take that long. and so far i think the price is one of the best ones out there. i do tell other people about how i really like Pet Bests.”

Posted 8 hours ago

“There when you need it! While claims submitted are talking a bit longer to process recently... I am still quite happy with the overall benifits that I receive from company.”

Posted 9 hours ago

“Get insurance for your pet through pets best, they are legitimately the greatest”

Posted 9 hours ago

“I have to admit that I am less than pleased with Pet's Best. I'm hoping my latest issue will be resolved. I pay a pretty hefty premium to have a $500 deductable and 90% coverage thereafter. I submitted a claim for the first time and I am now hit with a co-pay!! Nowhwere in the terms is there mention of a co-pay. I sent an email to Customer Service, I hope this will be taken care of!!”

Posted 9 hours ago

“Always super helpful and has always covered things for our pitbull with allergies and bad legs!”

Posted 9 hours ago

«
1
2
3
4
5
»

Pets Best Insurance is rated 4.3 based on 23,158 reviews