Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,778 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claim process is very efficient and straightforward to use. I'm impressed with the reasonable amount of time from the initial process to the delivery of claim benefits. The explanation of benefits for reimbursements provides ample and accurate information on which procedures are covered, which are deductible, and whether there is any co-pay. I am fully satisfied with Pets Best Pet Health Insurance.”

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Posted 3 hours ago

“Always very prompt with my claims. This is the third dog I have insured with Pets Best. That alone speaks for itself!”

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Posted 10 hours ago

“This is a great company. Easy to file claims. Fast reimbursments. Nothing negative to say.”

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Posted 13 hours ago

“Awesome company and very helpful”

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Posted 15 hours ago

“I've been using Pets Best for 2 of my dogs now and they've been wonderful. Highly responsive, fair, and I my dogs and future dogs will be lifelong members of Pets Best insurance. I cannot recommend highly enough.”

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Posted 17 hours ago

“Horrible horrible horrible experience… do not recommend this insurance company… false advertisement for the claim processing time . Paying for 4 years and the first time my dog was sick and I submitted claims did not receive any compensation for more than 25+ days (still waiting) . Scam artists… do not recommend this company…”

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Posted 18 hours ago

“I think our monthly premium is a bit high based on our small dog's young age (5). Our premium has more than doubled since we first got the insurance. I hope the yearly increases do not keep jumping so much each year.”

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Posted 18 hours ago

“I have had Pet's Best for 2 two dogs for about six years. One sadly passed about a year ago. But because of Pet's Best, I was able to do the MRI to find out she had a brain tumor. Without insurance, I'm not sure I would've paid the $5 grand. When she declined, I knew it was time and knew I was making the right decision. Otherwise, I would've always questioned that maybe it was just an infection or something more "curable." My current dog is lots of little lumps and digestive issues, so it's been great to see a specialist to make sure I'm doing all the right things to make his belly comfy. With these claims, Pet's Best has always been amazing. I've never questioned anything they didn't cover. It's easy to just take a photo of the vet invoice, upload it. They usually send an update email. I typically receive any payment within 30 days. They have been amazing! When my dog passed, they were very kind and processed the refund quickly for the amount I was owed, since I pay for the quarter. That was the only time I've had to reach out to someone and they were amazing. Other than that, I can't speak to the customer service, because everything runs so smooth, I don't need to contact them! Of course, the one complaint is the cost. It almost doubled last year for my one dog, but I just put the deductable up a little bit and the coverage down a little bit and got it to less than it was the previous year. And I still feel like I can make decisions that are best for the dog and not based on finances. Vetinary care, just like everything else has got so expensive, so I understand why their prices have gone up, which is why I still rate them 5 stars!”

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Posted 18 hours ago

“No one wants to face an emergency with their pet, especially one that is heartbreaking. This is exactly what we ended up facing, and having insurance gave us every opportunity to try whatever we could to help our furbaby. Pets Best was amazing throughout the entire process. They handled everything professionally and swiftly. Always super friendly and understanding when we had questions and were overwhelmed on what to do. I couldn't recommend them more.”

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Posted 18 hours ago

“You need to add an additional comments section to your site. If a claim is pending and you ask for additional information that was already provided there is no place to send a comment. It was kicked back twice for info that was complete from the start. Need more focused claims adjusters”

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Posted 18 hours ago

“Prompt processing. Helpful staff. I recommend Pets Best to all looking for insurance.”

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Posted 19 hours ago

“We are beyond grateful to have this insurance product! Our dog got into something while at the kennel. His behaviour was changing so we took him to the vet. After testing it was confirmed there was a blockage in his intestine. Surgery was needed and we were able to offer the surgery becasue of the accident/illness insurance we have. He is thriving today!”

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Posted 19 hours ago

“Have had Pets Best insurance for about 4 years for two dogs and it has been great! Prompt payment of reimbursements. Very pleased”

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Posted 21 hours ago

“Our dog unfortunately had a huge laceration on her leg, this landed us at the emergency vet for emergency surgery. That was followed up with a total of three visits afterwards with our regular vet for follow up, dressing changes, stitches removal etc., I filed our first claim ever after this emergency, and we were reimbursed quickly via direct deposit. They don’t pay 100% but still saved us close to $2000. out of pocket! Worth the money and peace of mind in the middle of an emergency!”

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Posted 1 day ago

“Good service”

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Posted 1 day ago

“They need to offer more availability to do stuff online, if you want to change your deductible you have to call, but it takes FOREVER to get through. If I want to see how much money you have paid since the inception of your policies, you can't find it online, you have to call. They need to make it way more user friendly online, more items to do online. The app does not let me download a new claim? I have to go through my computer?! Why?”

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Posted 1 day ago

“In our experience PetsBest is one of the cheapest of a large groups of very poor options for pet insurance people with many pets are forced to obtain to avoid catastrophic spending during emergencies. After having had to have use their services much more than we would have liked recently, their pricing is very clearly fine tuned to only just be worth it given the yearly premium for the pet owner for large vet bills at the standard $500 deductible and 20% copay. To be fair, this is unfortunately in line with other pet insurance companies after we shopped around for other offers. Out-of-pocket maximums, like most human life insurance policies have, are desperately needed and would fair tremendously well for marketing if the concept is ever adopted by pet insurance companies, obviously assuming the maximum would be something on the order of $1000.”

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Posted 1 day ago

“It is a waste of time and money. I have paid more to this company monthly than will ever see in reimbursement”

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Posted 1 day ago

“PetsBest is precisely who they are. From help with finding the right type of insurance you need to quick and friendly help with any questions you may have. After 6 1/2 years, I'm still a very happy customer!”

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Posted 1 day ago

“I really like this pet insurance. It's reasonable and so easy to put in a claim.”

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Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 27,778 reviews