Pets Best Insurance Reviews - Read 7,336 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.65 out of 5

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Location:

2323 S. Vista Ave.Suite 100Boise, ID 83705

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a reimbursement on 4/16 for a wellness claim made on 4/2.”

Posted 10 hours ago

“I have 3 different insurance companies for my 3 dogs. I am the most satisifed with the Pets Best plan and the price I pay for the insurance. I have turned in several claims, and they are responded to quickly, and paid out promptly. Thank you!”

Posted 11 hours ago

“Claim in and covered in under two weeks: enough said!!!”

Posted 13 hours ago

“Very nice and quick response”

Posted 13 hours ago

“Great value.”

Posted 16 hours ago

“A little long reviewing claims”

Posted 17 hours ago

“The app is easy to use and I feel that I have great coverage for a reasonable price!”

Posted 17 hours ago

“I have been pleased with Pets Best over the past few years. I have had 4 greyhounds on policies. The insurance is definitely worth the investment to help on medical expenses. Customer service representatives are wonderful to assist on questions or concerns.”

Posted 18 hours ago

“Claims are easy to submit! The time for you all to process took a little longer but understand that it is due to Covid and all the claims needing to be processed. Otherwise very happy with the whole process.”

Posted 18 hours ago

Thanks for your understanding Julie! -PBI

Posted 11 hours ago

“I signed up for this insurance through my employer. So far it has been great. I submitted a claim and it was paid without any hassles”

Posted 18 hours ago

“Great experience”

Posted 18 hours ago

“The claim submission is simple and easy.”

Posted 18 hours ago

“After searching for pet insurance that not only covered my fur kids for almost everything but was at a very competitive price. Pets Best insurance checked all those boxes. So far...so good”

Posted 20 hours ago

“Just signed up about 3 weeks ago. The app was easy to use and they processed my 1st claim in a timely manner”

Posted 1 day ago

“I found the representative that I worked with to be extremely helpful and knowledgeable about your products. She had great customer service skills. I enjoyed working with her.”

Posted 1 day ago

“We are very pleased with Pets Best Health Insurance. They are very responsive, in a timely manner and the EOB's explain why they can or can't reimburse us for a service for our 2 dogs.”

Posted 1 day ago

“My experience with Pets Best has been interesting. This is a first for me and I can honestly say that submitting a claim is not all that bad. The website is easy to navigate through and submitting a claim is just as simple. Although the wait was lengthy, Pets Best did their best to keep me informed about my claim. So far I don't have any negative feed back to provide. I would recommend giving them the opportunity to give you some insight on how they work.”

Posted 1 day ago

Hey there Robert! Thanks for the feedback. We are glad that you found the functionality of submitting a claim simple. We hope we can improve on the wait time the next time you have to submit a claim. Thanks again! -PBI

Posted 1 day ago

“So easy to file a claim. Just upload a picture of your receipt to their online application, and it's done! My claim was processed and I received an Explanation of Benefits in about a week. Even better is that you can sign up for direct deposit, and within 3-5 days, your claim payout is in your bank account.”

Posted 1 day ago

“Not happy at all with the experience too much $$$$ per month & covers nothing I bought it because said is top notch and even customer service comply with my requests not happy!!”

Posted 1 day ago

Hi, please provide your email on file or policy number. We cant find you in our system with just your first and last name. Thank you.

Posted 1 day ago

“They covered items I didn’t even know were covered”

Posted 1 day ago

Pets Best Insurance is rated 4.39 based on 7,336 reviews