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Pets Best Insurance Reviews

4.3 Rating 23,615 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,615 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First thing I want to say is that Pets Best insurance really does live up to their mission of ending economic euthanasia. A little over 2 months ago, at the beginning of May, our 1 year old dog, Bruno, was diagnosed with heart failure. It was a devastating blow to say the least. We were heartbroken, it had not even been a year since we lost our last dog. The vet bills started piling up quickly. I truly want thank Pets Best because it was in no small part thanks to them that our family got a little more time with Bruno. They paid out thousands, which we would not have been able to do out of pocket. Sadly, eventually the outcome was not what we had hoped for with Bruno. We did end up having to euthanize him, but not due to economic reasons. We knew with Pets Best behind us, we could have dragged on Bruno's treatment. It was a tough decision for us, but it was the kindest decision for Bruno. So again, Thank you Pets Best. Our family will never not have a dog without insurance. You cannot go wrong choosing Pets Best Insurance.”

Posted 5 days ago

Hi Benjamin, thank you for sharing your experience. We’re so sorry to hear of the loss of Bruno as we understand that losing a pet is like losing a family member. We are happy to hear that we helped ease the burden of Bruno’s medical expenses, so you could have more time with him. Our hearts go out to you at this difficult time. Thank you for being a part of the Pets Best family. - PF

Posted 1 day ago

“This company does nothing but waste peoples money by denying claims for no reason. Literally the email states “denied due to lack of wellness”. What the hell does that even mean. My dog is in great health but happened to get a tick bite and needed medicine which you denied majority of the claim from the visit. After spending thousands I get a measly $59 in return. What a joke. Pets best is a joke, you guys wanted to raise rates double each quarter from what I had last policy. It’s a scam.”

Posted 4 weeks ago

“Everything was good until today 6/24 I got an email saying that my pet insurance was cancelled. I never requested it be cancelled, so I called and spent 25 mins on the phone waiting for someone to pick up only to tell me that it wasn't cancelled it was a mistake.”

Posted 1 month ago

Hi Tracy, thank you so much for sharing your positive feedback with us! We apologize for the error you received, and are glad we were able to correct the mistake. We are glad to have you as part of our Pets Best family! - KC

Posted 3 weeks ago

“I am very pleased with Pets Best Insurance. I've never had an issue or problem after submitting a claim. They paid the vet charges that were covered under the policy without delay. Thank you Pets Best!”

Posted 1 month ago

Hi Kathy, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! - KC

Posted 1 month ago

“You charge way too much money for what I get out of this insurance.”

Posted 1 month ago

“Pets Best provides me with the knowledge that I will be able to afford care for my dog if she is in need of special treatment for an illness or injury. I appreciate the fact that Pets Best reimburses claims for yearly exams and vaccines so quickly. I have not had to submit claims for anything else - thank goodness!”

Posted 1 month ago

Hi Christina, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Fast, effective easy claim process”

Posted 1 month ago

Hi Samantha, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Always very prompt on our claims and great communication. All of thier online tools are extremely easy to navigate and makes the entire process very streamlined. We have been with Pets Best for several years and would never consider anyone else to handle our pet insurance needs.”

Posted 1 month ago

Hi Renee, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“The process was seemless, but I was shocked to find out that I had a deductible and co-pay.”

Posted 1 month ago

Hi Kelsey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! We are happy to review your coverage and benefits with you at any time, please feel free to contact us! - KC

Posted 3 weeks ago

“I turned in my claim 4/25/20 just received payment 6/11/24. Took quite a while. Other than that I like it. Not sure what the rest of this review is all about!! There was no delivery. I've been waiting for a claim check.”

Posted 1 month ago

“Very good overall but a bit pricey”

Posted 1 month ago

“They really are great! No hassles - they cover the claims just like they say they do! I will always have insurance with PetsBest!”

Posted 1 month ago

Hi Lori, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 1 month ago

“I sent in my claim April 26th it did not get an answer until June 4th. I constantly called and asked if they needed medical records were missing anything and was told no they did not need anything it was not until 33 days into the claim they finally said they needed medical records. This was an extremely unpleasant ordeal to go through and I feel that the only reason they finally sped up was because I told them I feel like they're taking my money and trying to get out of doing the claim”

Posted 1 month ago

“Fighting for my money since September! Difficult to use system! 5 phone calls still unresolved !! On hold waiting to cancel need to report to Washington state insurance commissioner”

Posted 1 month ago

“Clear communication of benefits. Generally a quick turn-around on claims.”

Posted 1 month ago

Hi Beth, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 month ago

“I have found PetsBest to be an excellent company. They have been fair, responsive and great with time from submission to payment. Premiums are fair for the coverage provided.”

Posted 1 month ago

Hi Joleen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Your coinsurance is really a co-pay. It is misleading for that I give you a bad review.”

Posted 1 month ago

“Very happy with Pest’Best Insurance”

Posted 1 month ago

Hi Mary, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 1 month ago

“I cannot stress enough how much I am thankful that I started with Pets Best years ago. They have superior customer service and the claims process was very simple and the turnaround is great. If I could give more than five stars, I would. I have recommended them to several friends.”

Posted 1 month ago

Hi Tracy, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. We always strive to provide the best Customer Service we possibly can. Your kind words goes a long way with our team! Thank you for choosing Pets Best to protect your pet! - KC

Posted 1 month ago

“We got a new puppy in December and was referred to Pets Best from another Havanese ower. We are so glad we went with Pets Best. Our puppy injested a foreign object in May and we submitted the claim. Happy to say we were reimbursed within the 30 days as promised and it was directly deposited into our bank account. We did call to check progress and it's such a pleasant experience speaking with such nice, knowlegable people that understand your situation. I would definately recommend Pets Best to anyone looking for pet insurance. It's also such a blessing to be able to reach a "real person" without so many prompts. Thank you Pets Best, great job!!”

Posted 1 month ago

Hi Donna & Vincent, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for your fur baby! We are happy to have been there in one of those difficult experiences, and hope your fur baby is doing well! Thanks for being part of the Pets Best family. - KC

Posted 1 month ago

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Pets Best Insurance is rated 4.3 based on 23,615 reviews