Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,256 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had Pets Best insurance for over 5 years, my annual subscription is up and they just doubled rates. Last year I also had the prices double. It’s disappointing. I have 3 dogs, I’m switching insurance on 2. I’m stuck with PB for the third due to old age and preexisting conditions. I paid them for years with no sick dogs, now my dog is sick and the prices are almost unaffordable. ☹️ It’s great if you have younger, fairly healthy dogs.”

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Posted 5 hours ago

“Very good company. Very good customer service.”

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Posted 5 hours ago

“They don’t cover anything for Addison’s disease. My pet was insured before diagnosis. They don’t care about pets or people. It’s all about money. They sell a terrible product.”

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Posted 6 hours ago

“Good coverage for the money”

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Posted 6 hours ago

“The customer service reps are full of compassion, they understand that our pets are a family member. They processed our claim very quickly and we were informed we will receive the refund with 5-7 business days”

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Posted 7 hours ago

“Pets best has been fantastic coverage for my pets. The website is very user friendly when picking the plan that is right for us. Submitting claims is very simple, and the turnaround time for reimbursement is fantastic. Thank you pets best!”

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Posted 9 hours ago

“Easy to enter claim, but then no communication and took a long time for claim to be processed”

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Posted 10 hours ago

“For the most part I really like Pets Best, but my rate went up 50% last May and I'm sure it will go up equally as much next month. I don't know how these place are allowed to get away with going up so much at one time. May not be able to afford it much longer.”

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Posted 10 hours ago

“Claim process took a bit longer than their posted typical time but they did send communication when it reached their normal time frame. Overall, for the first time experiencing a claim, it was smooth and easy.”

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Posted 11 hours ago

“I think they have been good with my claims”

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Posted 11 hours ago

“I have had complete confidence and total satisfaction with the service and speed they have in processing my paperwork and speed of providing payment by direct deposit to my account”

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Posted 11 hours ago

“It's okay. Takes a long time for reimbursement and claims. Price is not worth it especially with deductible. Not much value in the plans.”

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Posted 11 hours ago

“Best coverage for the money that I have found. Quick response on claims.”

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Posted 12 hours ago

“My Rottweiler has bone cancer which is very upsetting. The claim process has been so efficient and easy which makes this all a little easier.”

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Posted 13 hours ago

“Pets Best has been a live saver for my two dogs in recent years. Unexpected medical emergencies happen and it’s nice to know that you have insurance to fall back on during those tough times in expensive vet offices”

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Posted 13 hours ago

“Benefits are self explanatory. The online service is user friendly and easy to navigate.”

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Posted 1 day ago

“Easy, friendly and secure”

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Posted 1 day ago

“I'm confused and dissapointed at the payment of my dogs last claim. It was for Vet Bahavoral services for my puppy. First I had to submit so much information over weeks of waiting. I felt like I wasn't trusted with my claim and that I had in fact paid. It shouldn't be so difficult to get a claim paid. I also don't understand the deductible, co-pay etc. Just really dissappointed!”

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Posted 1 day ago

“Always prompt service Super easy to submit claim and receive reimbursement”

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Posted 1 day ago

“Thank you for prompt service. However, you overlooked invoice for $194.05, dated 1/15/25, in your review of my claim submission.”

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Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 27,256 reviews