Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,247 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend pet insurance and the best i have found after extensive searches, is Pets Best. Super friendly, knowledgeable, and caring customer service team who are eager to help. Claims are typically processed quickly and offer good lime item explanations for the care received and the applicable coverage. I rest easier with my pets knowing that essentially what ever might happen, they (and I) are covered.”

Helpful Report

Posted 1 hour ago

“Goes up every year. Good Service”

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Posted 4 hours ago

“The coverage has been great and the process easy.”

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Posted 5 hours ago

“Was easy to file and loved the convience of having the claim payment go directly to my CareCredit account.”

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Posted 8 hours ago

“Very helpful with information when I called Thank you because during a stressful time it is awesome to get someone either knowledgeable answers Jodi b”

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Posted 10 hours ago

“I thought you guys were great, it just got alittle to expensive”

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Posted 10 hours ago

“Best coverage very happy!!!”

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Posted 10 hours ago

“Pets Best has been great with prompt claim reviews and payments. Their professional service and clear guidelines make taking care of our pup much easier!”

Helpful Report

Posted 11 hours ago

“Submitting my claim was very easy and user friendly. The claim was processed and reimbursement came in a timely manner.”

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Posted 11 hours ago

“My pet had three teeth removed during her dental cleaning. Previous time this cost was reimbursed to me by the insurance plan this time the extraction cost was denied.”

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Posted 1 day ago

“Horrible. I have waited weeks to get some kind of response to my claims and either I have received no respose or I received a delayed response telling me that they need more info. The info that they say they need is ON the claim. I can't get through to anybody this is theft and poorly run.”

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Posted 1 day ago

“SlowProcessing claims only to get denied, rude reps”

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Posted 1 day ago

“Year after year we continue to enjoy having coverage with your company. Claims are almost always processed prompty and when we call, your phone staff is knowledgeable and helpful.”

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Posted 1 day ago

“I bought pet insurance at the suggestion of the Vet. I was skeptical because I had tried another company 10 years ago and I was very unimpressed with the insurance. This time the process was very easy and the Insurance was affordable for my new puppy at $35 a month. It had a high deductible but paid 90% of claims. Unfortunately, my dog had a very unusual illness and it cost a lot of money to treat and determine the cause. When the cause was determined to be untreatable, we had to put the dog down and they were kind and quick to resolve it all. The pet insurance allowed me to choose all the tests needed and actually find out what the problem was and how to handle it without prolonging pain and suffering for the dog. While the pet insurance didn't save me the heartbreak, it did save me financially.”

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Posted 1 day ago

“They are quick to reply to claims and process. Great coverage!”

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Posted 1 day ago

“claims are always delayed and take awhile to review.”

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Posted 1 day ago

“It was hard to talk to a human. It was even harder to get the right email to send bills. I was told they requested records but I still had to send detail bills. When they sent the reimbursement, it still didn’t include one of the bills I sent multiple times. Submitting on line is not user friendly. But once I did talk to a human…. She was very nice and tried to be helpful.”

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Posted 1 day ago

“We switched to Pet’s Best as it was recommended by my spouse’s job. We have 2 dogs. We chose Pet’s Best because after much research, it was one of very few companies with an unlimited policy, $500 deductible and 90% reimbursement. We find the claim process and reimbursement much slower than our prior insurance. They never process a claim immediately. When you check, it always says processing and after 2 weeks it always says need additional records. This was never the case with our prior insurance. We pay our premium on time. They need to speed up their process.”

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Posted 1 day ago

“Easy to use recommend to all pet owners”

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Posted 1 day ago

“I find the customer service supportive and empathetic which really helps when you're dealing with your pet's health.”

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Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 31,247 reviews