Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pets Best Insurance Reviews

4.3 Rating 23,615 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,615 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cat passed away May 2, 2024 and Pet's Best covered everything I would have expected, it just took over a month for them to tell me what they were covereing. Just waiting for the direct deposit now, day 34.”

Posted 1 month ago

Hi Stephen, thank you for your feedback. We’re so sorry to hear of the loss of your cat as we understand that losing a pet is like losing a family member. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience this may have caused. Thank you for being part of our Pets Best family! - PF

Posted 2 weeks ago

“I have reserved comments for some time as your reimbursements have been very slow in coming in. Finally after weeks of processing my payments came in, much lower than expected. Since I have had your policy I have never claimed anything on my dog, Josh, as I felt normal visits and even a couple er visits were my responsibility under normal wellness issues. But in April he became suddenly seriously ill and was near death. He was diagnosed with a rare autoimmune disorder called idiopathic pyrogranulomatous lymphadenitis that unfortunately the only cure is long term medication, bloodwork etc. Unfortunately during the first few weeks of treatment he had several setbacks that required er visits and further testing that were necessary to save him. These were not simply wellness claims as you explained to me but necessary procedures that were performed as an emergency response to diagnose what was causing the setbacks and to determine the treatment adjustments needed. At this time they have proved successful, but long term prognosis is still open. These services were not routine but simply urgently required at the time to reverse serious setbacks. I realize this has been very expensive to your business. And trust me I dread having to use your services any more than necessary, as there are no winners here. However in closing I strongly disagree to your characterization that the denied claims were based on routine wellness. They were in fact necessary procedures to treat emergency conditions at the time.”

Posted 1 month ago

“So Easy to use and the claim process has been so quick.”

Posted 1 month ago

Hi Brenda, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - PF

Posted 2 weeks ago

“Excellent service”

Posted 1 month ago

Hi Edward, thank you so much for sharing your positive feedback! We are happy to have you as part of our Pets Best family! - PF

Posted 2 weeks ago

“We have been with Pets Best for several years now and it always seems to take them a long time to process my claims. They do notify with updates when they are delayed. The overall price has gone up quite a bit from the first year we got coverage. So much so that we've had to lower the deductible and the coverage we receive. That being said for the most part we are happy with the insurance. In comarison to others it is the best deal we could find.”

Posted 1 month ago

Hi Rhonda, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 week ago

“Pet's Best is the best. So easy to work with. Always pleasant. Super responsive. I am so happy I chose them!”

Posted 1 month ago

Hi Paula, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 week ago

“Pets best has been a solid and helpful service. They have paid as promised which helps give my pet the helo he needs. Thank you”

Posted 1 month ago

“I turned in a claim for my cat's asthma inhaler, which he uses twice a day. Within 5 days the claim was paid. I've had Pets Best insurance for him and his sister since they were 7 weeks old. It has always paid quickly. If for some reason there is a delay in processing they always communicate with you. I highly recommend Pets Best for anyone when they welcome a new pet into their home. You never know what the future will bring and Pets Best is the best peace of mind I've ever had.”

Posted 1 month ago

Hi Janet, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your cat's medical expenses. Thank you for being a part of the Pets Best family! - KC

Posted 1 month ago

“I have been relatively happy with this pet insurance. App makes it easy to submit claims and communication seems to be good when additional information is needed. I have had some claims take a couple days to process….others have taken a month. Overall happy with pets best insurance.”

Posted 1 month ago

Hi Tania, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Unhappy with the review process. I kept receiving emails asking for medical records although records had been provided. Often times, it felt as though they were attempting to delay payment by continuously asking for medical records. Customer Service Reps were a bit flippant when calling for assistance.”

Posted 1 month ago

“They have timely resolutions for the bills submitted and I've never had an issue or had to fight for coverage for my cats. Their site is also very user friendly and easy to navigate.”

Posted 1 month ago

“I’ve only been with Pets Best for a couple of weeks and I’m already impressed! My first claim was processed and approved super fast”

Posted 1 month ago

Hi Barbara, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for your fur baby! Thanks for being part of the Pets Best family. - KC

Posted 1 week ago

“Pet’s Best has been great. Easy filing of claims, fast remittance of payments, no issues. Seem like caring, efficient people and would use them again. Highly recommend”

Posted 1 month ago

“Very good turnaround this time. Thank you for expediting the claim. Really appreciate it!”

Posted 1 month ago

“Very fast and easy claims. I'm so thankful I have this insurance everytime I have to take my cat to the vet!”

Posted 1 month ago

“Pets Best is a good insurance company . It gives me peace of mind knowing when I take my pets to the vet they are covered with Pets Best Health Insurance . I am very glad I chose this particular Pet Insurance Company . I just wish they would process the claims faster / more promptly . AAA+++”

Posted 1 month ago

Hi David, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“After using Pets Best for close to 8 years now, I regret adding the newest members of our fur family to the plan. 100% of the claims I've filed in the last year have taken extended time to process. With 3 pets that's A LOT of claims. With each claim a minimum of $500 and 2 totaling over 2k, that's a lot of money for me to be waiting on processing. In the past 2 weeks was the longest process time. Sorely disappointed.”

Posted 1 month ago

“I just submitted my first claim and it took less than 24 hours to receive my EOB and reimbursement. The process couldn't be easier!”

Posted 1 month ago

“The coverage and plan options are good. The cost and premium increases your over year isn’t what I initially expected. Probably the thing that’s most dissatisfactory is the amount of time it takes to get reimbursed. I’ve had a claim out there for two months pending reimbursement policies I’ve had like Embrace have reimburse me within 2 to 3 days of submitting, that can make a difference, especially if you have a large claim dependent on the money we are considering switching to Embrace for this reason.”

Posted 1 month ago

“Great company”

Posted 1 month ago

«
1
2
...
3
4
5
6
7
»

Pets Best Insurance is rated 4.3 based on 23,615 reviews