Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,624 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great company but my dogs new allergy med (numelvi) is not covered.”

Helpful Report

Posted 8 hours ago

“I have to resubmit a lot of claims for various reasons. One example is my last claim they said my pet wasn’t on the plan. My pet was clearly listed on the invoice. Once I resubmitted, it was processed. There are also a lot of glitches trying to get into my account both on the website and the app. It can be very frustrating, but the coverage itself is pretty good.”

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Posted 2 days ago

“Very hard and takes a long time to get payment.”

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Posted 3 days ago

“Just started with this company in July Sent in a claim and it was not processed due to my vet not sending the SOAP NOTES in. So without notice they closed my claim. I called my vet and they sent me the notes in which I submitted. They asked for a 12 month period, Sat 2025 to Sept 2026. I sent the 3 visits my dog had. Which was Dec 2025 for a physical, July 2026 sick, and the claim for Sept 2026 sick. However they wanted more notes for that year. How can I send more notes when my dog was seen only 3 times in a year. They said because of her age, she's 8, its unlikely she was only seen 3 times. What???!! Who are you to tell me I have an unhealthy dog. So I had my vet write a letter. Still not sufficient, they asked for a previous note back in March for a visit she had, didn't fall under the 12 month category they initially asked for. Of course I laughed, oh it's an insurance company why should they bother to help reimburse me when I pay them a monthly premium. Not happy with their processs. Extremely upset that they assumed my dog was not healthy because of her age and only seen 3 times in 1 year.”

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Posted 5 days ago

“for the most part they have been decent. Advice is to read your policy completely so there are no surprises. Main complaint is the rates become unafordable when pet reaches 9 years old and if they have been treated for a condition, good luck getting another company to cover pre-existing. I have had to drop our policies due to them doubeling the monthly rate every year.”

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Posted 1 week ago

“My claims were processed quickly, but I was shocked by how much (thosands) was not covered by the insurance.”

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Posted 1 week ago

“Doesn’t pay enough for the price of coverage under the wellness section. R Especially for the routine shots.”

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Posted 1 week ago

“My two main gripes are: 1) They seem to process claims information using AI so its a mess. When you upload information that is not a claim (like medical records, notes and history from previous visits) the AI treats it like new claims, even though you don't intend to file it that way. Happened to me a few times even though I sent it to the medicalrecords email they provided. 2) When you call (I called various times), the people in the Indian call center have no clue what they are doing. They come up with different information every time and dont really resolve anything. If you are lucky enough to get a customer service representative in the US, its a hit or miss. One of those calls a lady was not paying attention and was more interested in hanging up quicky. She left me speaking to myself and never answered when I repeated the information 3 times. Also, claims are quickly closed if you don't provide previous medical records in two or three days so you have to call and reopen. In general, customer service is terrible save for a few representatives. The process is a mess.”

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Posted 1 week ago

“Considering that you just rejected my claim; I have mixed feelings”

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Posted 1 week ago

“The deliniation between what is considered a "wellness" visit vs "care" is not clear until they tell you what you are not covered for”

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Posted 1 week ago

“Over the past year or so Pet's Best has changed. They require way too much to file a claim. Photos are too small, too blurry,no claim number on it. I just found out one of my claims was closed out because I didn't provide enough information. I'm not happy with Pets Best at all. Unfortunately my cat has asthma so I can't change insurance. I would though, if I could.”

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Posted 1 week ago

“I pay $100/month, so I think it'd be more economical to just get accident/illness insurance, based on cost/benefit”

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Posted 2 weeks ago

“Pets best has weird limits on wellness, which make no sense. There are some other hard limits that are like that as well, but otherwise things work decently for insurance company.”

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Posted 2 weeks ago

“Throughout the number of years , claims submitted have overwhelmingly been denied.”

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Posted 2 weeks ago

“Presently waiting for reimbursement. its taking weeks!!!”

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Posted 2 weeks ago

“Thank you for the opportunity you give to review my experience with Pet. Best insurance. I have pets best insurance for the last three Irish wolfhounds I have I have found the insurance company very good and very understanding, but I have to tell you there was one exception for when my Irish wolfhound died there a month ago I found it very frustrating to find out the amount that I either was going to get back or would have to spend in the end run. It was only $4.35 because I had raised my deductible for the new insurance policy. What I did not appreciate was when I sent the materials from the Vet veterinarian who euthanized my wolfhound. I had to send a copy of my check as proof that I had paid for this. I found it extremely painful and frustrating to be put in that position at the time that my Irish wolfhound died.”

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Posted 2 weeks ago

“Overall, the claims process is good, and I receive few denials. Sometimes it can take 3-4 weeks for a claim to be processed, but other times it's 1-2 weeks. My biggest complaint is the enormous year-to-year rate increases, which would be entirely unacceptable for any state-regulated insurance. In addition, when you lower coverage or remove an add-on, you can't go back to where you were without starting a new policy with new waiting periods, and pre-existing conditions wouldn't be covered.”

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Posted 2 weeks ago

“Was good at first but now it’s not so good. Seems like we spend an awful lot for a very small return which is disappointing as our dog is affected by some things we really would’ve liked to be covered. I don’t know if we’ll make any changes but the cost/benefit ratio isnt great at this time.”

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Posted 3 weeks ago

“Claim processing seems rather slow but otherwise they have been ok. Phone support service quality is very inconsistent depending on who answers the phone.”

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Posted 3 weeks ago

“Very disappointed that you did not pay for covered expenses that occurred during the year’s policy period. We’ve submitted them this way for years and now you’ve decided to deny anything submitted later this 180 days after the service. Now we know. We lost $1,000 because of you’re denying these. Shame on you!”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 33,624 reviews