Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,624 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Very expensive for what you get. Many claims fall within “pre-existing “ conditions. They love that one! The premiums go up drastically as your pup gets older. Not a happy customer but once you get them you are stuck with them.”

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Posted 3 weeks ago

“Not that great. They don't cover preexisting conditions, and that apparently has a wide net. Also, their limits are really low. A basic wellness appointment for my 2 cats cost me around $500 and it only covers about $200 of that. Honestly, when my policy is up, I'm going back to Metlife.”

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Posted 3 weeks ago

“Don't waste your money. Just got a $175 payout on an $875 dog vet bill. A 20% return makes this policy completely pointless. Save your money in a private savings account instead of giving it to them. I have annual policy that I pay over $800 a year for. So not worth it.”

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Posted 3 weeks ago

“It just seems that most of our claims get minimal payment for maximum premiums. Overall, I’m not very sure it’s the right thing for us to do. Paying almost $800 a year, sometimes seems a little ridiculous. However, I am reluctant to cancel because the what if scares me more. Definitely has a strain on our budget, but our fur baby is worth it.”

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Posted 3 weeks ago

“Getting my reimbursement for my dogs medication is taking longer than it should and they actually wanted information that the medication was delivered from Chewy.”

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Posted 3 weeks ago

“I have accidental insurance and when my cat had an accidental tooth fracture, they paid for the vet visit but at first didn’t pay for the tooth extraction surgery from the accident. They did not take the time to request information needed even when I clarified it was for the accidental tooth fracture. They tried not covering the surgery at first, but I wrote an appeal and got a letter from my vet and eventually they covered it. It took them nearly two months to finally reimburse me. I did not care for the procedure of doing the appeal and not having any communication of the status of it. I wish they had it in their website rather than just through an email.”

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Posted 4 weeks ago

“The far too frequent times when your website is unavailable really gets ridiculous. The actual insurance is fine but if I cannot submit a claim (sometimes for days), it is a problem.”

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Posted 4 weeks ago

“Too expensive and uses “preexisting condition” to not pay for pets.”

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Posted 1 month ago

“Pets Best has been a good budget option for me, with very affordable rates initially. However, my premiums have increased dramatically as my dog has aged, despite never having submitted an accident or illness claim during my time as a policyholder. The initial affordability deserves credit, but the increases have made it less of a bargain over time. My biggest frustration is the claims process. In my experience, it feels like the company looks for reasons to reject a claim rather than help resolve documentation issues. I have run into objections over illegible writing, a missing receipt, “pay over time” language on a credit card statement, and owner information appearing on a different page from the invoice and payment details. I understand that claims require proper documentation, but the process has felt unnecessarily rigid and cumbersome. Clearer requirements upfront and a straightforward opportunity to correct missing information would make a significant difference. Pets Best gets credit for affordability, but the premium increases and frustrating claims experience keep me from recommending it without reservations. Paying for coverage is easy; using it should not feel like a paperwork obstacle course.”

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Posted 1 month ago

“This is the first time I got Health Insurance. Everyone told me it would really be good. Well that's a joke. For one of my dogs I spent over $1500, that was for 3 visits. One of the visits was only $95 and the other 2 were both over $700. I am still waiting to receive any compensation from the 3 visits. I understand that they apply $500 towards the co-pay but I have no idea where the rest of the money is. Every time I call they tell me i have a really good insurance policy, but still haven't received any money back yet.”

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Posted 1 month ago

“It is disappointing when you dont cover things that I have to pay $300.00 for. I have considered giving up this insurance. I do appreciate the reimbursement when Max had to have surgery.”

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Posted 1 month ago

“You have a deductible to meet of $500 ... plus ... a copay of $157 on 800.00 and you pay $54 a month and I still haven’t seen any refund”

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Posted 1 month ago

“Ongoing issues with logging in both by mobile app and browser. Took me about a week to finally get into the app to make a claim. Processing was quick however, so that is a plus, but we will probably be switching to another provider for next year. The web issues were unacceptable”

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Posted 1 month ago

“The coverage for ingested objects toxins is ridiculous. The plans are for a year. Coverage for ingested objects/toxins is 2 every 18 months. It should renew every year just like every thing else in the plan. I will say processing time of claims has greatly improved but the amount of time to receive the payment still lags.”

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Posted 1 month ago

“i am being charged a 'co-pay' on all my things oin a claim. do not know why because they have no replied yet. unfortunately, they do not reply very often. will be forced to call”

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Posted 1 month ago

“Just getting more expensive and feel less reimbursement. But I guess that’s 2026. Likely will change insurance providers soon.”

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Posted 1 month ago

“The claims process is usually difficult due to the app not working correctly. The price goes up substantially every year. I realize they are getting older but the increase is a lot. I started off paying $40 per month for my two dachshunds. That was in 2022 I believe. This year I am now paying $123 per month. They are only 4 years old. I plan to start looking for insurance elsewhere because I can't imagine how much i will be paying when they are much older.”

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Posted 1 month ago

“I am very disappointed with the coverage of my dog's last vet visit. It was an annual visit and cost over $530 and you are covering $152. This is after I experienced a 20% in my policy cost. So, I will look for other alternatives.”

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Posted 1 month ago

“I would give a higher review if it wasn't for the predatory increase in premiums. When I enrolled, my premium was around $50, then went to over $90 and now it's almost $160 in just two years. The first two years we had ZERO claims and the premiums continued to rise astronomically. Payment and claim processing has been decent, but it is the only plus. One claim processed incorrectly. I called to get it fixed, but the person I spoke to never fixed it or explained why. I was on hold for almost 40 minutes, so I have not called back. We are stuck now, since our girl has lymphoma, but future pets will be covered with a different insurance.”

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Posted 1 month ago

“The latest claim I submitted was handled quickly. However, we had a major emergency earlier this year when our puppy had a bad reaction to being neutered. He was seen nearly every day for a week to treat the raging infection. Claims were submitted, but Pets Best required so much documentation from our vet. Our vet said the documentation was forwarded to Pets Best, but they kept requiring me to submit it. They finally just closed out the claims due to not getting the paperwork they wanted. It was so frustrating for me to try to work with my vet and submit the paperwork to Pets Best, that I just gave up. The emergency ended up costing us over $2000 with no reimbursement because of their horrendous required paperwork requirement (we opted for the 90% reimbursement, so that was a good chunk of money we never saw). Our other dog (and past dogs we've had) were insured with Nationwide Pet Insurance. We never had to provide any documentation other than the vet's invoice and were reimbursed promptly. I did try to insure the puppy with Nationwide, but the type of policy I currently have is no longer available to new dogs. I chose Pets Best because they offered the 90% reimbursement option, having no idea what they required in additional paperwork.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,624 reviews