Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,349 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the coverage is good, the claim process...length of time is insanely and ridiculously long. It took a month to have a single classroom be processed and paid out. It does not clearly list how long it could take to process. Very disappointing.”

Helpful Report

Posted 2 weeks ago

“Have had an okay experience with Pets Best. Generally speaking processing of claims has gone well with the exception of the first one and a couple others taking a very long time. Most disappointing thing was after one year - and no claims - the premium on our dog almost doubled! Feels like they get you to commit with a decent rate and then after a year hit you hard.”

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Posted 2 weeks ago

“It some what appears to me that , I have been waiting in an lenghtly and untimely manner on getting my most recent pets claim processed. How ever this was my first time doing so, im patiently yet waiting for the results. I also understand that due to certain circumstances and guidelines can and, effect certification and cause delays.”

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Posted 3 weeks ago

“Take too long for claims to be processed.”

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Posted 3 weeks ago

“I sent two claims in on the same day with two different date of service One claim was processed and the other was not.”

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Posted 3 weeks ago

“You take too long to process claim”

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Posted 3 weeks ago

“This company takes to long to process a simple claim. I was asked twice to send in the same invoice when everything the company was asking (pet's name, DOS, etc) was right there in black and white! When sending in the same invoice for the second time, I had to circle info that was right there. Ridiculous!”

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Posted 3 weeks ago

“Reimbursement for annual shots good, not so good when I don’t get any reimbursement from her urgent vet visit. Thought I’d be reimbursed since I purchased the plan well before 2 weeks when she was seen.”

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Posted 4 weeks ago

“Very expensive, hardly provides reimbursements for non life threatening illness, takes extremely long to process claims majority of the time.”

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Posted 1 month ago

“Coverages seem appropriate when compared to other providers. Majot complaint is the time it takes to get reimbursed.”

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Posted 1 month ago

“Overall good. Turn around time is lengthy.”

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Posted 1 month ago

“Health insurance is great. But when they approve a claim it takes them forever to pay it. Other that I would recommend it to animal owners.”

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Posted 1 month ago

“Unfortunately I had to take Charlie to the emergency vet. He had a virus that attacked his liver. I had to pay $8000.00 up front. They were unable to save him. I was not pleased on how long it took to get a reimbursement.”

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Posted 1 month ago

“Overall pet insurance is expensive and veteranary care is expensive. My own problem with Pets Best is that there is an annual $1,000 deductible, and by the time I have finally met that deductible after 10 1/2 months of paying here and there for vet service, it's time for the annual $1,000 deductible again!”

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Posted 1 month ago

“I like Pets Best but it is so expensive, and they take a while to refund you. And their co pay is high. I struggle with affording it. I am thankful when I do get some money back.”

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Posted 1 month ago

“I waited over 30 days to be reimbursed for medications my dog takes every month. I was told they were waiting for vet records, which has been on file for months. This same message happens every month and delays reimbursement.”

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Posted 1 month ago

“I’m not totally satisfied with Pets Best insurance. They are very slow to process claims and they still owe me money from an old claim that I had to have corrected and re-submitted. It’s been months since!”

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Posted 1 month ago

“I’m disappointed that the prices continue to jump significantly higher every year which, at some point, will make them unaffordable. Also, it takes a very long time for claims to be processed.”

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Posted 1 month ago

“I’m going on 3 years now November 27 and one of my dogs ended up with copper storage after he was tested after he turned 1 so pretty much it’s always the same medical bill and prescription bill and you guys take forever to reimburse. But thank God I got the insurance.don’t know how any other insurance company pay out . This is the only insurance we ever had. Got them through a survey that finds you what that fits your needs. Through progressive.”

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Posted 1 month ago

“Need better coverage”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,349 reviews