Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,945 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not happy with the coverages that I have at this time . It is not worth the money I pay to the vet versus what I am being refunded back and I pay monthly for this coverage. Looking not other options, will be canceling policy soon.”

Helpful Report

Posted 10 hours ago

“I've been paying for this insurance coverage for my four dogs for YEARS. In the many years I've been paying for this insurance I have made only two claims. The most recent claim yielded me $0.00. I am extremely disappointed. I will seek another pet insurance company that is more reasonable with their reimbursement policies.”

Helpful Report

Posted 1 day ago

“After using PB insurance for over 1O years I am so upset about the manner in which my paper claim is/was handled. It seems that it was lost in mailroom after it was sent RETURN RECEIPT REQUEST AND SOME EMPLOYEE SIGNED FOR IT. I’ve called numerous times. Same vapid answer. No help whatsoever. I’ve always sent mchethe clarity of my invoice and cc receipt both were BLURRY ON SCREEN. So I thought useless to send. Ten days ago I EMAILED claim with all info asked. NO RESPONSE. This was a claim of $450 +!!! At this point WHY SHOULD I REMAIN with Pets Best??? My dog has no pre existing conditions. I am currently investigating other pet companies. If you reply to this survey I will feel more positive about your reputation. Now I feel Pets Best is not what it used to be. I hope to hear from someone of authority who can provide answers as to why my claim has not been recognized.”

Helpful Report

Posted 1 day ago

“Don't waste your money, put it in a savings account for your pet. I've spent a fortune in premiums, and when my dog got sick, I got nothing in return. My premiums go up every year as my dog ages and the return on investment gets less.”

Helpful Report

Posted 3 days ago

“I’m getting ready to cancel. I’m paying 100 and some dollars a month and every six months I get about $50-$70 back. I’m going to self insure hand interest on my money. Very disappointed.”

Helpful Report

Posted 4 days ago

“Poor coverage”

Helpful Report

Posted 4 days ago

“They increase my premiums by 78% . Saying that it is the cost of doing business in California. Very disappointed that they would increase premiums by so much money.”

Helpful Report

Posted 4 days ago

“Horrible communication, incorrect claim processing, and extremely long processing times.”

Helpful Report

Posted 4 days ago

“Tried to get a claim paid and it took numerous calls over 3 1/2 months to get paid. In the end they paid $1,298. For a $4,600 bill. Said dental wasn’t covered if no cleaning was done within a year of the surgery.”

Helpful Report

Posted 4 days ago

“It takes forever to get a refund, and they ask you to set a default payment method in order to receive it. We set it up, and they still sent the refund to my bank account instead of the default payment method. Very disappointed. I do not recommend this pet insurance.”

Helpful Report

Posted 1 week ago

“My premiums skyrocketed and no matter what I did to try to lower it. There’s no discounts for me due to my state”

Helpful Report

Posted 1 week ago

“They make the claims process imposssible and send you in circles. Do not recommend.”

Helpful Report

Posted 1 week ago

“Pets best is trying to deny claims for my dog that they approved and paid for back in 2023 of osteoarthritis. They are saying it is a preexisting condition. They literally paid for the osteoarthritis claims 3 years ago because this is when she was first diagnosed. This is after they first tried to deny the claims saying they did not have all of the information from my vet, which my vet sent them on three occasions. They gave me literally 24 hours to reach out to my vet, which I did, and then denied and closed the claim even after I reached out to them. I am Very unhappy. I have talked to multiple people all telling me different things. Now they are saying I need to appeal the decision. Worst pet insurance ever, I do not have this issue with the other insurance I have for my other dog.”

Helpful Report

Posted 1 week ago

“Extremely disappointed in the move to AI tools to review claims. I never experienced an accuracy or timeliness issue until the deployment of these new tools. 70% of my submissions require me to make a phone call to resolve the errors, which the employees advise are due to errors in the automated processing.”

Helpful Report

Posted 1 week ago

“I signed up for insurance for both my dogs at the highest premium level to cover 90% of my claims. I filed my first claim and a month later was told that the even occured before th eeffective date, the amounts were double billed, etc. and was informed that I will be reimbursed only a third of what I paid to the vet for a very simple ear infection vist and treatment. Still waiting on the final eval and conclusion.”

Helpful Report

Posted 1 week ago

“The reimbursement never covers the cost of my pets visits”

Helpful Report

Posted 2 weeks ago

“Absolutely awful! Spoke with employee prior to buying insurance and specifically asked if dental insurance would be covered as I was expecting a a cleaning and procedure for my dog that was dental related. I was told yes, it was covered with the policy I was planning to select. Procedure happened and almost everything was denied stating that the services were not covered, leaving me on the hook financially for almost $600! They are hard to reach, delay claims without telling you why until you call, and are unresponsive. I would not recommend this insurance for anyone!”

Helpful Report

Posted 2 weeks ago

“Don’t deliver as advertised. First they make sure deductible is covered then after that benefits for what ever (wellness accuracies) has been met so no money is do and payable. I felt confident to take my fur baby in for dental and was told my maximum amount due had been met. She still needs two extractions and with this worthless insurance I’m sure it will cost between she has to go to a dog dentist veterinarian can’t do what needs to be done. They have NEVER covered 90% of anything.”

Helpful Report

Posted 2 weeks ago

“I’ve had the worst experience recently. You denied a claim off a false statements. I’ve been a member for over 4 years paying monthly. I filed an appeal and have heard nothing back. What it feels like is you’re avoiding paying something if it’s a little larger ticket item. It’s bad business and customer service helped with zero. They couldn’t even tell me the dates, even asking over and over. I’m very upset and of the appeal isn’t seen, I will take another course of legal action.”

Helpful Report

Posted 2 weeks ago

“First of all when I switched over I had 2 pets and so they should have had the same policy. When I needed to use the policy I could not. I used the insurance for the existing policy and got absolutely nothing back. I pay more for the policy. This insurance is a joke.”

Helpful Report

Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 32,945 reviews