Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,624 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“I'm going to cancel my policy due to the increase in my policy of over $30.00 a month. I'll be going with SPOT and saving much more money for the same coverages.”

Helpful Report

Posted 1 day ago

“You never answer your phone calls. Some issues regarding claims need to be explained directly over the phone. When no one answers, we have no way to explain the situation or resolve the claims, and we are unable to get our money refunded. This is extremely frustrating, and we honestly don’t know what else we’re supposed to do. We need someone to respond and help us resolve these issues.”

Helpful Report

Posted 6 days ago

“Keeps increasing the fees”

Helpful Report

Posted 6 days ago

“I cancelled my policies for two reasons: First, the last times I have submitted claims via the app, I receive emails informing me they cannot be processed due to missing documentation (itemized invoice and proof of payment). Every time I have submitted claims, I have submitted the itemized invoice I received from the vet as well as the receipt provided by the vet. The papers I submitted included the itemized invoice which specified what services were provided to each of my two dog and included the names and costs of the vaccinations and the amount for the office visit. The receipt includes the date, an abbreviated "Professional Services Rendered," the charge (which, lo and behold exactly matches the Invocie balance listed on the itemized invoice), the payment and the outstanding balance. Second; one of the policies was to renew on 11/8/26. That policy increased from $848.72/yr to $1674.13, just shy of a 100% increase, for a four yr old Cavapoo for whom our only claims were for wellness visits, teeth cleaning and vacinnations. I have since found other pet insurance (with comparable coverage including the same annual deductable), which is rated higher by Forbes than Pets Best, for $558.36/yr. Other factors for this negative review include the cancellation policy. There is no place to cancel on the website or on the app. You must call. When you call, you are led through at least five separate menus before getting to the place you need to be to cancel. I've had these policies for three years and am finally fed up with the outrageous cost, the poor handling of claims and their not so subtle cancellation policy made purposefully difficult in hopes of discourging customers for cancelling.”

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Posted 1 week ago

“You don’t pay nothing”

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Posted 1 week ago

“Raised my monthly rate $50 last year $85 this year my dogs are only 5 and 6 with no major claims. Plus they don’t cover neutering”

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Posted 1 week ago

“I'm so frustrated that Pet Best triples their insurance rates once a dog hits seven. I started out paying around three hundred, but now it's jumping to fifteen hundred or even three thousand dollars. They also slashed my coverage to 70%, so it hurts when you're a low income and you can't afford it any longer. I was fine with them until last year, when my premium spiked to over fifteen hundred for 90% coverage. It’s ridiculous to hike the price that much just because your pet needed care a few times. You should definitely look for better insurance that won’t charge thousands just because your dog is older and has health issues. I’ve never even come close to using what I pay, and I’m just sticking around a little longer before I cancel for good. I’m warning everyone I told about them to get out now, because they’ll just drain every dollar they can from you.”

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Posted 2 weeks ago

“I have insurance for two dogs. I’ve never even used it enough to meet my deductible for either dog the year, and I’ve had their insurance for four years. They have raised my premium an additional $360 a month next year so I’m paying over $600 for two dogs. I will be switching.”

Helpful Report

Posted 2 weeks ago

“They cover very little and I paid quite a bit for their insurance. I will never use them again. The company is very disappointing. I found much better options/”

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Posted 2 weeks ago

“Wellness covers almost nothing. Cheaper to cancel that and pay out of pocket. Rates go up every year making it cost prohibitive.”

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Posted 2 weeks ago

“Very overpriced”

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Posted 2 weeks ago

“claims are not getting paid and communication is extremly poor. Call and you are put on hold for an extended period and then disconnected”

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Posted 2 weeks ago

“So, turned in a submission for my dog 13 years old having something like a seizure every now and thenl. bought the meds and paid for doc visit. We pay close to $300.00 per month for coverage. We were denied. Just dosen't make sence to pay for coverage every month on a senior dog. I'll take care of her on my own.”

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Posted 2 weeks ago

“Pets Best is expensive and they cover nothing; I’m canceling it this week and would not recommend them to my worst enemy”

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Posted 2 weeks ago

“Having not read the fine print on the contract, I did not realize how many items were not covered by my policy. We have had coverage for 10 years and never had to file a claim. So having paid premiums for 10 years, now that we are trying to collect due to an illness, we find that office visits, medication and other items are not covered, even though they were all part of necessary treatment for our pet. After this experience, I doubt I would ever buy pet insurance again and certainly not from Pets Best.”

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Posted 2 weeks ago

“I pay over $90.00/month for 2 pets and they cover very little. I will be canceling ASAP and put that money towards my vet bills.”

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Posted 2 weeks ago

“I feel like it’s a good deal for the first year (maybe?!) and then costs increase ten-fold and claims take forever, are denied, or take a serious fight.”

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Posted 2 weeks ago

“Not interested in the problem, just the $”

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Posted 2 weeks ago

“We purchase the insurance before taking or dog to the vet and finding that he needed monthly allergy shots, but before the waiting period was over. I feel that, since it had been purchased beforehand, it should not be considered to be preexisting. Shame on whoever decided this. I’m”

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Posted 2 weeks ago

“I honestly don’t recommend this pet insurance. I previously had the Wellness plan, and it barely helped with routine expenses. I switched to the Illness coverage, but unfortunately, many of the claims and treatments submitted still aren’t covered. Overall, the coverage has been disappointing and not worth the cost for me.”

Helpful Report

Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 33,624 reviews