Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,645 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,645 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited a long time to receive a response from my first ever claim. And, the claim only referenced our urgent care visit - not the $2600 emergency surgery same day receipt. And - the funds from what they DID approve have not appeared in my account (4 days later via direct deposit). Pets best was recommended to me by a vet So far, I am not impressed with Pet’s Best! I have filed a new claim for the surgery, and if this is all resolved I will update this review for the positive.”

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Posted 1 month ago

“They don’t cover much.”

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Posted 1 month ago

“Very HORRIBLE SERVICE”

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Posted 1 month ago

“Worst insurance, never sends payment. Not transparent about their process. Denies anything just to deny it, doesn’t even read attached documents or review cases, automatically deny but still bill you for your monthly payments. They take payments on time every month but will never cover a claim on time and reply to you diligently and accurately. Do not recommended for any pet owners ever.”

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Posted 1 month ago

“They don’t cover anything for Addison’s disease. My pet was insured before diagnosis. They don’t care about pets or people. It’s all about money. They sell a terrible product.”

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Posted 1 month ago

“They do not cover any dental surgery due to infection. My dog had a thorough cleaning before the surgery and because they were not put under general anesthesia for their cleaning, their surgery was not covered. Makes no sense. And what they do cover is an extremely low reimbursement.”

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Posted 1 month ago

“They have suddenly raised my rates to an absorbent amount. We are trying to find another company that will not exclude pre-existing conditions, but given the industry, that is difficult. This is why we did our research when our dog was a puppy and we signed up… we thought we had found a good company, but that is not the case. We have not moved, go to the same vets, and have the same dog as when we signed up, so all of that should be considered when they give you the initial quote instead of price gouging us when we are five years in and have no options to change. I understand reasonable increases, but these are not reasonable. Now we are either stuck canceling our pet insurance altogether, risking pre-existing conditions not being covered, or having to pay this rate which has MORE THAN DOUBLED since we signed up. Over $400 a month for one dog! Went up $200 since last year. I called to inquire, and even the person I spoke to said, Wow, that’s a lot. But she could not do anything to help us unless we wanted to reduce our coverage and increase our deductible. This is not good business practice, and I am truly hoping to find a new company to switch to. Will not be signing our next dog up with Pet’s Best.”

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Posted 1 month ago

“Too slow to process payment back to client.”

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Posted 1 month ago

“It takes too long to get paid. And the coverage is minimal. I pay almost $98 a month for the past year and a half and all I get is $80 back in my dogs $540 bill. Ridiculous. I might as well not even get the $80 back. Coverage needs to be better.”

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Posted 1 month ago

“I signed up for their full package and ended up paying more than I would have out of pocket without insurance. This is a scam.”

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Posted 1 month ago

“Waste of money”

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Posted 1 month ago

“Not at all as marketed. I had an illness and injury policy for my dog. He suddenly developed hemorrhagic gastroenteritis and diarrhea, requiring emergency veterinary intervention. It turned out to be salmonella contamination. I incurred $1181 in vet bills due to this, and Pets Best covered $34. Yep, $34. Over two years, I had paid about $900 in premiums, a total waste of money. I will set up my own fund to cover emergency expenses in the future. I'm so disappointed I was suckered in by this.”

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Posted 1 month ago

“It took forever for Pets Best to review a spay/neuter claim. And even then, not everything was approved. What is even this insurance???”

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Posted 1 month ago

“When you need them to pay, they do not pay. You are better off with another pet insurance company. We sent a $700 bill. They covered nothing of it. Their reason? They preferred not to. They are the Barteleby of pet insurers.”

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Posted 1 month ago

“I was just informed I wasn’t entitled to any reimbursement from a vet bill. So why have any insurance, I could have saved 3 months of payments to paid this bill. It’s time to find a different pet insurance.”

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Posted 1 month ago

“Reimbursent went from 3 days to two weeks after Sychony sold it to a hedge fund. Synchony ran it better...can't believe I typed that... If you want fast reimbursement, this isn't the choice.”

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Posted 1 month ago

“After paying $250 for accident and illness every month for 2+ years and filing a handful of claims to be “unfortunately not covered” is beyond frustrating. We have actively encouraging others to not select Pets Best.”

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Posted 1 month ago

“This business is a scam. They don't reimburse for expenses as they advertise and disclose on the phone. Stay away!! Use Spot Pet Insurance instead”

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Posted 1 month ago

“Beware! I am not happy with Pets Best. I let them know I was simply moving from NYC to Connecticut, and they took the opportunity to raise my monthly premium by 40% because they knew I was already at my deductible for the year. Beware as they clearly took advantage of this scenario and it is not appreciated.”

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Posted 1 month ago

“I am comparing pets best with the other dog insurance I pay for. My experience with pets best is dismal.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 27,645 reviews