Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“While they pay for most of the claims submitted (they pay very little for regular type things like vaccines, wellness, and check-up etc), the increase in cost for a policy has skyrocketed each year and the cost is now astronomical. And while they say it has nothing to do with his claims I know some one else who is eexperiencing this, and both suspiciously correspond to diagnosis of an issue. Which is the whole point in getting pet insurance. They may rope you in with a reasonable rate in the beginning but BUYAER BEWARE, within a few short years that rate will more than double, then quadruple and so more. But then you are stuck and can't change insurance companies because of the pre-existing issues clause in a new policy. I did speak to them about this and thier suggestion was to reduce my coverage inorder to reduce my cost. We had another insurance company for our previous pet, with better overall coverage (wellness, etc) and did not experince the rate hikes. But when shopping for insurance the old company was more expensive initally, but we should have went with them.”

Helpful Report

Posted 3 weeks ago

“Pets best should be renamed to Pets worst health insurance... i've spent hours on the phone with the representatives, have had to send Lab work and vet bills multiple time to the point where one veterinarian's office said they were no longer sending them reports because they sent them duplicate copies four times. In the end, after denied claims, a deductible, and then a co-pay, which I never knew about, I received $44 for thousands of dollars of bills. The co-pay was three times the amount I received. I don't understand the math since the policy was supposed to cover 80% after meeting the deductible. I decided to cancel the policy; you're better off putting money aside every month in a rainy day fund for your pet.”

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Posted 3 weeks ago

“You guys find every excuse in the book not to pay a claim”

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Posted 3 weeks ago

“It is really easy submit a claim BUT the first year I paid $600 and the second year they went up 50% to over $900. I would not recommend them but I am stuck since another insurance would claim her knee pre-existing condition. I would go with lemonade per insurance”

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Posted 4 weeks ago

“Have used Pet's Best for two years, paid them $700. Per year and they reimburse almost nothing towards my dogs routine exams and necessary medications. I am cancelling this insurance. An absolute waste of money.”

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Posted 4 weeks ago

“I added my second dog to my policy thinking they would have the same coverage, however that was not the case. I noticed it on a Sunday and was going to make a call to speak to someone, but they were closed on Sunday. My 30 day timeline ended that Sunday to make any changes. I am highly frustrated that there was no consideration to help me out. I offered to back pay what I would be owed, but still no consideration. I picked your company because I’m a long time dedicated union person and through my union you are the company that has the contract. We are not talking about days, weeks or months past the 30 day or I wouldn’t have wasted anyone’s time by asking for any consideration. I constantly talked to the union members I would work with to get the pet insurance through AFSCME thinking it was a great deal. One very unhappy client,”

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Posted 1 month ago

“honestly - i had nationwide before and once i met deductible got re-imbursed for everything - nothing is covered here - very dissappointing - like zero!”

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Posted 1 month ago

“Horrible customer service. Medical records from various vets were sent repeatedly. They claimed that faxes sent at my expense were never received. Various vets claimed there was no contact from them to obtain medical records. All in all, a terrible experience. However, a reimbursement check was received, but not before constant communication with pets best insurance. Sorry-I do not recommend this pet insurance.”

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Posted 1 month ago

“This insurance company is getting worse. It's very difficult to get your claims approved and reimbursed, they don't even review the information you submitted, just deny the claims even when you are sending everything they asked for. I have been a customer for years, and it wasn't like this before. They also have increased my premiums significantly.”

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Posted 1 month ago

“I’m very disappointed with my experience with Pets Best Insurance. My dog’s ear infection was incorrectly classified as a pre-existing condition, despite veterinary documentation stating that it was not pre-existing. I provided the requested medical records and documentation from my veterinarian, but Pets Best still maintained that the condition was pre-existing. It was extremely frustrating to have a claim denied based on an incorrect interpretation of my dog’s medical history, especially when the treating veterinarian provided documentation contradicting that determination. I expected an insurance company to carefully review the medical evidence before making a decision. Instead, I was left feeling that the documentation I provided was not given appropriate consideration. I hope Pets Best improves its claims-review process and takes veterinary documentation more seriously. Based on my experience, I would encourage other pet owners to carefully review the policy terms and understand how pre-existing conditions are determined before relying on this coverage.”

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Posted 1 month ago

“Paying $80 a month for reimbursement of maybe 5% of expenses.”

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Posted 1 month ago

“Reject most of my claims”

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Posted 1 month ago

“They deny much more than they pay. It's not worth the money to insures pet”

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Posted 1 month ago

“Expensive and very few of my claims have been covered and usually at a small percentage of what I paid. In current state, I would have saved thousands of dollars if I just didnt have pet insurance, unfortunately.”

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Posted 1 month ago

“Go with another company. My pet's monthly premium has doubled each of the last 3 years and he's only 5 years old. It's now going up to $3500+/yr or $300/mo. Pet's Best has become a greedy, private equity-driven company that demands high monthly premiums. Then, when you submit a claim, they always "need more information," in case there's a way they can deny your claim and not pay it. They're taking the exact same pathway as health insurance for people and it's beyond disgusting.”

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Posted 1 month ago

“I signed up with Pets Best because they offered Healthy Pet Coverage as well as unexpected medical care coverage. We rescued an older dog and I have been disappointed in my access to customer service with this company along with the minimal reimbursement for care. My dog came to us needing his teeth cleaned which we knew would be covered under regular care. Unfortunately he later had a tooth abcess which required the tooth to be pulled. We recieved zero reimbursement for this because dental was considered a pre established condition. What I don't understand is that he did not have an abcess when we adopted him. So there should be some reimbursement. Also the preventive services are capped at very small amounts over the year and is only a miniscule amount to what we pay for preventive care. I am over all dissatisfied compared to my other dogs insurance with a different company. Also the premiums at Prts Best have been continuing to increase, which now makes it comparible to our other plan but with less reimbursement.”

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Posted 1 month ago

“While the policy coverage is adequate, it is pretty expensive. The worst part is their claims processing process. It is SLOW and the processors do not seem to be intelligent or analytical enough to figure out the attached documentation. The website is also unreliable when uploading documents.”

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Posted 1 month ago

“We've been customers of PetsBest for almost 10 years and in the last several months, they have challenged the majority of our claims, creating unnecessary confusion and requiring a significant amount of time re-submitting them and following up. They increased the cost of our coverage by ~$80/ month, bringing the cost of our policy for accident and illness ONLY up to almost $200/month. This is more than I pay for my own health insurance. When I called, they spoke over me repeatedly and told me there was no they could do. Incredibly frustrated and actively considering other insurance providers.”

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Posted 1 month ago

“Services barely covered… 1k bill 185 dollars covered?!?”

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Posted 1 month ago

“When I first got the pet insurance in 2017, I had no complaints. Claims were handled very timely and customer service was fantastic. Since the change in ownership, I routinely have issues with even the simplest claims and customer service is a nightmare.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews