Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,349 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Covered in office treatments were denied on my recent claim despite always being covered and the explanation of benefits told me to review a section on my coverage that explained why they WERE COVERED. I tried to contact pets best but so far no response.”

Helpful Report

Posted 1 month ago

“They take months to review and approve claims then deny most items claiming the vet didn’t respond. Yet, my vet has never been contacted by them. Why do they need a full medical record for our dog to get his yearly shots and then deny it anyway? Scam of a company. Would not recommend them at all.”

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Posted 1 month ago

“$360 claim, took over 20 days to end up telling me all I was getting back was $24. When I called asked what the holdup was, I was just told they were backed up and it could be completed tomorrow or.. in a month. So yeah, definitely thinking of going elsewhere if it takes them this long and I had to foot the full bill along with the interest because it took 20+ days to even get processed”

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Posted 1 month ago

“Pets Best misleads consumers on their coverage. The ads tell you to choose your coverage and deductible. They lead you to believe you'll be reimbursed for the percentage you've chosen over the deductible. Somewhere in the back pages the fine print shows how they calculate that percentage. It's not a simple calculation of percentage times the total amount over the deductible. It's on a item level which seems to calculate in their favor. My $440 amount over the deductible with an 80% reimbursement came to a $150 reimbursement check via Pets Best math.”

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Posted 1 month ago

“They don’t cover much. They take forever to review claims. They are incredibly expensive. Will be looking for other insurance.”

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Posted 1 month ago

“worse place to get pet insurance takes almost months to review the claims and then reject the case with no valid reason”

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Posted 1 month ago

“Pet's Best used to be great and efficient. However with my new policy it's taken a month for the 1st claim to be processed and I still have not received payment a week later. Much room for improvement just to get back to where they used to be.”

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Posted 1 month ago

“I pay more than the policies max. Terrible, increases every year.”

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Posted 1 month ago

“SIENTO QUE BOTO MI DINERO . NO CUBRE LO QUE CREIA CUBRIA CUANDO LO CONTRATE. LA ULTIMA FACTURA DE VACUNACION Y CONSULTA ANUAL FUERON DE 195.00 , ME CUBRIERON 40.00 Y TENGO EN MI SEGURO ADICIONAL LAS VACUNAS . NO ME HACE SENTIR TRANQUILA..”

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Posted 1 month ago

“Disappointed that the administration of the vaccine was not covered if the vet tech administered the shot and not the veterinarian. Why not ? It seems to me that it would be cheaper for you to cover the cost of the administration of vaccines by techs versus by veterinarians. Seems very short sighted. Why force me to always require a veterinarian to administer a shot? It will cost both of us more. Shots don’t administer themselves folks. Somebody needs to review your policies. I hope someone can expo this to me.”

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Posted 1 month ago

“I can no longer login my account. The message is I'm logging in from a new device, I am not. A link is sent to verify that expires in 10 minutes, I click on it immediately and the message is the link is invalid or expired. Thanks for taking away account access. Need to view claims. One approved and one denied. So far, not a happy customer.”

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Posted 1 month ago

“Never thought that after having insurance for your pet you would still end up paying the full amount for surgery. Makes me not want to even bother having insurance in the first place. I will be cancelling this policy. Hopefully another company is more willing to help out when in need.”

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Posted 1 month ago

“Pets Best increased the cost for my dog's insurance from around 650 three years ago to now over 2000 per year. Now shopping around for other options. Ridiculous. They write it has nothing to do with the claim history. Whatever.....”

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Posted 1 month ago

“The wait is too long, the deductibles are too high and I won't be keeping this insurance.”

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Posted 1 month ago

“Pets Best premiums went up 45 dollars a month and the reasons behind are all empty with nothing else than a money grab. I feel like I am being robbed and they prey on people that love their pets”

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Posted 1 month ago

“covers a fraction of the cost of a visit. really not worth it.”

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Posted 1 month ago

“Your not what you say you are. You take too much time to review claims and I have a super policy covers up to 90% yet never am I close to that. There's always an excuse the fee schedule used to dictate wt something should cost might work 30 years ago but not now. There by I don't get the coverage promised. I'm getting a second dog and I'm already looking into other options. A very disappointed dissatisfied customer here”

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Posted 1 month ago

“They take a long time to review and process of your claims. They go up every year by $30 whether you use the insurance or not. Most claims are not even covered. And I had one of their best and expensive insurance policies that you can get with them or the building and whistles and still a lot of claims weren’t covered.”

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Posted 1 month ago

“Pets best increased the price of my plan almost double this year. My dog has no health issues and is still extremely young. They stated the increase was based on other customers. That is an inappropriate and unfair way to run the business.”

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Posted 1 month ago

“Unhappy with the last 3 claims. so I request cancel the policy when expire in september 2025”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,349 reviews