Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,350 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You're great at cashing payments, but when you are needed for a claim, you are horrible. I canceled my policy after the first claim.”

Helpful Report

Posted 1 month ago

“Pets Best cancelled my doctor visit coverage without my knowledge when I only asked for Chiropractic to be canceled. When I called to discuss this the agent called me a liar. My daughter has Lemonade for her dog with incredible coverage. I strongly recommend them.”

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Posted 1 month ago

“I just paid over $800 at the vet, and my pet insurance only reimbursed me $160. Honestly, it makes more sense to just put that $50 a month into a savings account for my dog, instead of paying it to the insurance company. That way, when something comes up, I’ll actually have money set aside to cover it, without having to deal with low reimbursements and still paying them every month.”

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Posted 1 month ago

“Only covered $60 from a $800 bill. What’s the point?? Going to cancel”

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Posted 1 month ago

“Beware, PetsBest raises my premium over 19% each year. That is an exhorbitant amount to be charging. Additionally, over 1/2 of the claims I submit don't get paided out within their antispated time frame. I do not recommend using this company.”

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Posted 1 month ago

“Horrible service they look for reasons not to pay, $700 bill and they pay $200 while I pay $130 a month for insurance, will be canceling soon”

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Posted 1 month ago

“They had been great until they decided to try and classify a mass my dog had as an "Allergy" and refused to cover a biopsy on it (which the biopsy also proved it was not an allergy, simply a mass that had ruptured that she had then licked while I was at work, causing an inflammatory response and infection which required steriods and antibiotics). Even after I had a letter from the veterinarian saying it was indeed not an allergy. I am a CVT as well and am appalled that they refuse to cover this claim when it is a mass she had to get removed not due to an allergy of any kind. It's unforunate as I will not be renewing my 6 dogs that I currently have insured under them.”

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Posted 1 month ago

“I just spent over $700 on an annual visit for my dog. Shots, blood work, etc.. Pets Best Insurance covered a whopping $50. Not exactly sure what I am paying for TBH.”

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Posted 1 month ago

“This is my first time using pet insurance. The premium is too high. Then the deductible is too high. By the time they cover expenses I could have saved money by not paying for insurance. Maybe a catastrophic issue it would have helped. But for the average pet owner not worth it. Although submitting claims is easy and they do respond fairly quickly.”

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Posted 2 months ago

“Avoids paying claims”

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Posted 2 months ago

“I used to have 12 dogs covered on Pets Best, now I have 9 because my premiums are going up so much, I can no longer justify the cost. At this point, I will take my chances. Theses are marginal increases, these are huge increases for young dogs with no health issues. My Trupanion has gone up by a few dollars. Very disappointed in this company when it used to be a great company and very affordable.”

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Posted 2 months ago

“They took forever to process my claim, they advertise that it’s 3 business days but it took almost a month so that is false advertisement. They barely covered my claim stating that some things didn’t meet the requirement so I’m considering going to a different company to insure my dog.”

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Posted 2 months ago

“It takes too long to be refunded. They are timely to receive your payments, but inefficient to refund payments. I plan to change to a different company at the end of my term.”

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Posted 2 months ago

“Terrible service, it took them a long time to respond to my claim, too many obstacles to process it, and when it was finally processed they told me they couldn't issue a refund because it wasn't covered, when that service is covered by the coverage I contracted. When I tried to contact someone to explain why they didn't just answer the machines, I was never able to speak to anyone. Terrible customer service.”

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Posted 2 months ago

“I actually liked PetsBest for the longest time, even though the premiums increased 50% over four years. However, I just received notice of an ADDITIONAL 80% increase in my monthly premium, now $90 a month--which is more than I pay for MY health insurance. My premiums have now TRIPLED in a period of 5 years, and I will be researching alternatives to PetsBest.”

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Posted 2 months ago

“the reimbusements used to be quick and efficient. now they are slow if at all. I called and the person i spoke to could care less. looking for a new insurance company”

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Posted 2 months ago

“Every year this insurance finds another reason to not fully reimburse for care that is supposed to be covered. I will not file an appeal because it gets nowhere. Will probably cancel.”

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Posted 2 months ago

“All Pets Bests is good for are denying 95% of claims. Absolutely regret ever switching to this company.”

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Posted 2 months ago

“Slow claims process. Nothing is ever covered. No detail on why it’s not covered other than a generic copy and paste from the policy.”

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Posted 2 months ago

“It seems very little is covered by my insurance plan and I will be cancelling soon.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,350 reviews