Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,611 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid a lot of money for a whole lot of nothing. You’re better off saving your money.”

Helpful Report

Posted 1 month ago

“Not happy with their service”

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Posted 1 month ago

“I have to dispute the results of the claim because a new symptom was deemed as pre-existing.”

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Posted 1 month ago

“If I could leave zero stars I would. Paid $70 per month for years to get claim after claim denied because of “pre existing conditions”. My dog had allergies. Stay far away from pets best. They’re a complete scam.”

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Posted 1 month ago

“Paying for a 90% reimbursement. And getting 15 dollars back out of a 200 bill! Wonderful. No excuses 2025 just began and it’s my first time in a vet this year. So doesn’t make sense.”

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Posted 1 month ago

“I believe the bill was $700. and I got $77.94 back, don't understand this low amount.”

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Posted 2 months ago

“After paying almost $900 in premiums over a year and a half, I will get a check for $80.00 on a $137.00 wellness exam and FVRCP vaccination, and their website has no place to cancel the coverage . . . . .”

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Posted 2 months ago

“My insurance has doubled over the last 5 years and coverages have declined. I am disappointed that the longer I stay with this insurance, the more it is costing me and I am thinking of switching.”

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Posted 2 months ago

“Initially they covered more of the preventive and office visits, this insureance is covering less than 15% of total bills I submit. I will be leaving this insurance when its renewal comes about”

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Posted 2 months ago

“I feel ripped off.”

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Posted 2 months ago

“They hardley cover the cost of anything that you pay for annual visits and well being. I have not had an emergenency thank god!.”

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Posted 2 months ago

“Not worth it I would get something else if you’re deciding on pet insurance they don’t even cover half and if you go just once to the vet you used up all your coverage and it won’t even be half of the bill .”

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Posted 2 months ago

“We are cancelling our policy. We pay $90 a month and none of our dogs vaccines are covered. You have to let your dogs vaccines lapse for them to be covered.”

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Posted 2 months ago

“Pets Best does its best to deny claims, even those that are clearly within the guidelines to be covered. The amount of paperwork they require from me and from my vet is absurd. Plus I just found out that they are now owned by the same company that owns Care Credit. So whose interests are they really serving?”

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Posted 2 months ago

“You better don't have a pet with health issues because insurances are useless (not just pets best, in general). Once you get a policy, you'll have it for life, there's no option to update it or everything your pet has been to the doctor for, will be considered pre-existing. Of course the policy monthly fees and vet service prices will increase but not your policy limits, that'll stay the same for as many years as your pet lives, and of course it'll buy you much less with time, there is no way of changing/updating your policy with your current insurance or any other. This is a trap.”

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Posted 2 months ago

“Not impressed. I thought I would try a different carrier with my puppy. This is the 4th different carrier I have used and processing time and coverage seems to be poor even though I reviewed the benefits docs when first signing up. Thinking of canceling”

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Posted 2 months ago

“Their decisions for denying claims is unfair and baseless. They claimed “pre existing” for my dog I just got insured even though there was zero pre existing symptoms or issues documented. I appealed with letters from 2 vets going on record to say the issues were not pre existing. They denied the appeal again saying it was pre existing. When I asked for proof to show where they found the information to make their decision, the people on the phone can’t answer that. You can’t speak to the appeal dept directly and they don’t respond to emails. I started a second appeal 3 months ago and they told me to wait 90 business days. I reached out for an update and they claimed they never received my 2nd appeal. I have proof it was sent in my sent box. Now they want me to start the process over again. I sent in all they requested and they’re still saying there is no record of my appeal request. This feels like such a scam. I will take this to arbitration if they continue to deny because the facts are there that this is not pre existing. But now I’m getting the run around. I’m starting to think this is on purpose to frustrate and inconvenience me into giving up. Shame on Pets Best.”

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Posted 2 months ago

“Extremely expensive, my price started at 75$ and now I'm paying 210$ for very small refunds when I bring my dog to the vet I'm looking for a new insurance or I will stop my subscription”

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Posted 2 months ago

“I have not gotten reimbursement yet for my coverage”

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Posted 2 months ago

“Customer service is terrible to try and get in the phone. They're refusing to cover a diagnosis saying it's a pre-existing condition even though it was only diagnosed after 3 months of me paying for insurance.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 27,611 reviews