Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best used to be the best,affordable insurance. Costs have increased substantially, and reimbursemnent for legitimate health wellness has decreased substantially.”

Helpful Report

Posted 1 month ago

“No matter how thorough the invoices are that I send, I am requested at least once -- often twice -- to "send more information". Bills are not paid in a timely fashion. I am so frustrated! I used to be with another company and this was never a problem. I often feel like Pets Best is hoping I'll give up and not bother to pursue claims. Meanwhile, I'm paying a huge amount, $165/month, for pretty much nonexistent service. I stay because some major incident might occur, and I might need coverage for my pet.”

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Posted 1 month ago

“They charged me $50 dollars more on my monthly payment which is not FAIR to me.”

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Posted 1 month ago

“The worst insurance i have ever had for my pets. I have had it for 5 years and using it for the 2nd time and they refused payment on all things that are part of our policy. My wife and I are shopping around for new insurance Don't waste your money!! Terrible service as well!”

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Posted 1 month ago

“The claim processing time was extremely long and basically nothing was covered even though I have both essential wellness & accidental. There is no chat or e-mail option to reach out to customer service.”

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Posted 1 month ago

“I have a different Pet insurance for my older dog. Claims are settled quickly and paid at 75-80% of total claim.”

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Posted 1 month ago

“I took my dog to the vet over 10 days ago and after many conversations with them they still haven't re-embersed me I still don't know what portion of the bill they intend to pay. I didn't have an extra 800.00 so I had to use my rent money. VERY SLOW TO PAY”

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Posted 1 month ago

“I’ve had to resubmit my claim several times. Your system needs to accommodate invoices with charges for multiple pets.”

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Posted 1 month ago

“The timing is TERRIBLE”

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Posted 1 month ago

“Switching to this pet insurance was initially a source of frustration. In the past, I've used other providers, and I was tempted to switch back due to the slow processing times and lack of updates. It felt like my claims were in a black hole. If this continues I will be forced to change insurances again.”

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Posted 1 month ago

“I submitted my claim and I purchased an annual supply of nexguard. I submitted it at the last month before my annual renewal. They excluded it and said I had exceeded the maximum. Shouldn't the remaining months carry over to the following deductible. Seems odd?”

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Posted 1 month ago

“I pay $55 a month for insurance. I recently submitted a claim for over $600. I received reimbursement of $38. I might as well not have had insurance.”

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Posted 1 month ago

“I have only had this insurance for 2 months, so my opinion may change depending on the upcoming weeks ahead and if they will stand by our insurance contract. I have a 5 month puppy and pay around $70 each month with all the add ons. So far they haven’t paid for items that were in the agreement and it has almost been a month. Perhaps it takes a long time to process these items, but it should be straightforward. I am hopeful that this will be processed soon and that they will reimburse me soon. I was under the impression that they pay out very quickly, but beware, they do not.”

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Posted 1 month ago

“I submitted a claim for June 13 and I just now July 3 got a refund for what I paid at the vet and it was just a wellness check up. Will be switching back to our old insurance.”

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Posted 1 month ago

“Terrible time to reimbursement”

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Posted 1 month ago

“Slow and have to re submit almost every claim.”

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Posted 2 months ago

“Claims take way too long”

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Posted 2 months ago

“Terrible, terrible, terrible service re: claims. They send misleading emails that say a claim is closed because "this service isn't covered" and tell you to "read the Explanation of Benefits" for more information -- but when you do open the EOB, it actually says that they haven't received the proper records from the vet, and that they'd be "happy" to reopen the claim if they get that info. BUT THEY'VE NEVER NOTIFIED YOU OF THAT BEFORE, AND IT'S NOT IN THESE "NO COVERAGE" EMAILS! So incredibly misleading -- I can't imagine how many people don't know they can reopen these claims, and simply give up and don't get paid. I'm still waiting to be paid for NINE of my claims, and have had to all many times.”

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Posted 2 months ago

“In general they have been good about paying out claims, although they are often slow about it. However, I was angered to learn about their policy that limits you to a certain amount of incidents of the same kind within a same period. They denied an emergency claim saying that my dog had been to the ER too many times in a certain time period for similar issues. This an absurd policy. Their defense was that it is in the fine print, but they do not put this policy anywhere that is obvious or easy to find when you are signing up, so we were blindsided and left with a large bill for something that was a faultless accident and emergency that we could not ignore. This on top of all the pre-existing conditions that they won't cover, a sad truth with all insurances, means that they are basically pointless for us to have at the moment.”

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Posted 2 months ago

“Worst false marketing I’ve ever seen. Put in a claim for 1000 and all I get back is 200?? What a scam you all are. Months of premiums and you have the nerve to charge co pays on top of deductibles. Shame on you and your whole damn company. I’ll not be this stupid next time.”

Helpful Report

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews