Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,350 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with how fast my claim was handled but after 3-day of waiting for my bank to post my direct deposit onto my account not so happy but that's on my bank not pet best also very easy to submit a claim”

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Posted 19 hours ago

“One of the cheaper options for pet insurance I’ve found. However my main concern is how long claims take to process. Getting 3-4 “we’re sorry for the delay” emails every single time I process a claim is incredibly frustrating. At that rate, just tell me the claims will take a few weeks to process rather than giving me an unrealistic and untrue time frame each time.”

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Posted 2 days ago

“We haven't had the policies long enough for me to know if I should give Pets Best 5 stars, but so far we are happy with the policies we have purchased for our kitties. The claims are reviewed and paid quickly and it's easy to file a claim.”

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Posted 2 days ago

“Reasonably fast at reimbursing for illness and injury bills with the plan I have for my pup.”

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Posted 4 days ago

“A little slow in getting to reviewing of claims, but the price is okay and I have had no problems with the claims I have sent, other than the delay, which is not too bothersome”

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Posted 4 days ago

“Pleased with this insurance so far. Easy to file claims and good response time”

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Posted 4 days ago

“Overall positive experience. I’m not sure if 3 weeks is industry standard for claim to be settled. If claims could be settled within 2 weeks would be great”

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Posted 5 days ago

“Pets Best is overall excellent! We have had this insurance for approximately 4 1/2 years and it has saved us numerous times paying large bills! We have three dogs. A French bulldog, Olde English Bulldog and a Beagle mix. I have needed this insurance for all three dogs. From Addison's disease on the Beagle mix to CCL surgery on both knees of the Old English Bulldog over a 2 year period and French Bulldog needed hereditary surgery for narrow nasal passage and saccules removed from throat and a hooded vulvo . This insurance has saved us thousands of dollars in the long run. Yes the premiums go up every year but worth it to us! Our mix bread dogs...the Oldde English Bulldog and Beagle mix.....MIX BREADS ARE CHEAPER to INSURE! The French Bulldog is highest to insure. We are glad to have 80-90% coverage with $250-$500 deductible. We complain about monthly payments but well worth it if you can afford it. You pay the vet bills upfront and get reimbursed by Pets Bets.I only gave 4 stars because I feel more things should be covered. I am grateful to be able to have this insurance for loving dogs❤️”

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Posted 6 days ago

“This insurance has been there when I needed it and one I always recommend. This last claim taking about a month for reimbursement, it’s a direct deposit that is supposed to be faster. That is why the four stars.”

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Posted 6 days ago

“I am really grateful for pets best insurance, I have never had an issue with claim denial, and their plans offer extensive cover at the best price I found through my research. My golden retriever had a routine dental and ended up getting severe post op ileus where he was in and out of the hospital for months. He now has IBD. we have filed almost 30k in claims. My only issue is how difficult the policy makes it to increase coverage once you’ve chosen a plan. If you decide you want to increase coverage amount, you have to go an entire year claim free. My goldens renewal period is in August, and unfortunately he just had a hospital claim 3 weeks past his renewal period in sept. (He would have to go August-August claim free) So because he will be 11 months claim free vs 12, we still have to wait 2 years to up the coverage. Before this visit he was 8 months claim free. I understand it’s a policy, and I’m sure all insurance companies are this way. My advice is when getting pet insurance, get the total coverage that you can possibly get because you likely won’t be able to change it if your dog ever develops an unexpected chronic illness. I have the unlimited coverage plan, but I really want to increase his reimbursement percentage and decrease his deductible. At this point, that seems nearly impossible though unfortunately.”

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Posted 1 week ago

“It took over a month for us to get paid otherwise satisfied with everything. Shouldn’t have taken that long. I understand they needed to contact my vet to get records, but it should’ve taken a whole month.”

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Posted 1 week ago

“I've been a member since my dog was 3 months old and I have to say thank goodness for insurance the only issue I have is it's seems to be taking a longer time frame to get a refund for service but other than that I'm pretty satisfied with the service and I do understand that sometimes it is beyond your control I'm not sure how you can cut that time down but I'm glad you guys are around to help cover these bills”

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Posted 1 week ago

“Very good pet insurance. Has come in handy for my pup on multiple occasions. Deductible is reasonable and the coverage is good. The only thing is the raise in premium cost every year, but not sure if that’s just standard with pet insurance in general. None the less very pleased with this insurance”

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Posted 1 week ago

“Sometimes they're fast at reimbursements other times they're slow but they are always accurate and I appreciate that. This time it was fast.”

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Posted 1 week ago

“Prices keep getting higher as my dog gets older, but this seems comparable to other providers. Pets best has been very fast and responsive with any claims ; no second guessing or excessive paperwork required.”

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Posted 1 week ago

“Processing has much improved. WISH the cost hadn't gone up and they would cover more than about half in general.”

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Posted 1 week ago

“So far, I have had a good experience with pets best insurance. Their ap was problematic at the beginning, but seems to have gotten better over time. They have paid all my claims within 48 hours and I have never had to question or argue over any covered items. This is the first time I have ever had pet insurance so I don't have a frame of reference to give them a 5, but I feel very comfortable giving a solid 4.”

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Posted 2 weeks ago

“I'd rate a 5 if claim reimbursement was quicker and the rates hadn't increased so much”

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Posted 2 weeks ago

“Good service. Clear explanation of benefits”

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Posted 2 weeks ago

“Quick call response time, easy process to submit claims. Took a little longer to process than expected.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 29,350 reviews