Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,055 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is excellent, but the price is getting a little too high.”

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Posted 10 hours ago

“I've been really happy with my pet insurance overall. The claims process is smooth, reimbursements are fast, and customer service is always helpful and friendly. It gives me real peace of mind knowing my pet is covered in case of emergencies or unexpected health issues. The only downside—and it's a significant one—is that you can't increase your level of coverage once your plan is in place. That lack of flexibility is disappointing, especially as your pet ages or your financial situation changes. I would love to see the option to upgrade coverage tiers without having to start over with a new policy. Still, it's a solid plan with great value—just be sure to choose the right level of coverage from the beginning.”

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Posted 14 hours ago

“Normally they pay pretty quickly, but as of a few months ago they take a lot longer and don't have a reason why. I have a monthly prescription so it should not be that difficult to process since I've had the prescription for years.”

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Posted 21 hours ago

“Wow, very quick this time! Submitted the claim one day , a day later got the EOB. Just wish the wellness coverage covered higher amounts as vet care has skyrocketed in recent years. Only reach full coverage amount if you have teeth cleaned or spay/neuter.”

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Posted 1 day ago

“Until I submitted my most recent claim, I would have rated Pets Best a solid 5. My dog had a dental and I knew that $150 would be covered. It's now weeks later (5/28) and I'm still waiting.”

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Posted 4 days ago

“Pet's Best makes it very easy to submit invoices for processing. Claims can take a bit of time to process, but ultimately the reimbursements are accurate and via direct deposit, which is nice.”

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Posted 4 days ago

“The claim process was easy. I was disappointed in the amount of procedures that were not covered out of the $6500 bill. They only paid about 3500.”

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Posted 5 days ago

“I'm very happy with the response time and payment of claims.”

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Posted 1 week ago

“Calim was a little slow all and all.”

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Posted 1 week ago

“Pets Best insurance has been invaluable for our rescued, senior dog. Most other uninsured pet owners would have euthanized our precious Yorkie.”

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Posted 1 week ago

“Price has way gone up and at this point I see very little benefit, but my dog is aging and I know the expenses will start soon”

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Posted 1 week ago

“We had a claim for our Beagle's surgery Pets Best Insurance paid the correct amount but the process took longer then we expected it would be Our premium went up $30 a month , not happy with this, I did research and Pets Best costs are considerably higher then other companies”

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Posted 1 week ago

“Pets best is very good with communication when it came to my claim. Only thing is I wish turn around time was better.”

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Posted 1 week ago

“It works for my purposes. I basically got it for help with extraodinary events such as an accident or serious illness. I am pleased that it covered a good amount of the dental surgery.”

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Posted 1 week ago

“We have been very happy overall with Pets Best Insurance. Their website is easy to navigate and it’s simple to submit a claim. Their communication is good and they respond quickly to email. The only complaint is the policy premiums have risen substantially over the last 6 months.”

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Posted 1 week ago

“For the most part, I have been very satisfied with the coverage. There are times when there are delays in reimbursement but generally that is not the case. I had to drop the wellness coverage as it didn't cover much on dental cleaning which tends to be very costly.”

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Posted 1 week ago

“They handled the reimbursement very quickly.”

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Posted 1 week ago

“they have covered 2 of 2 claims I submitted , the price is good and they answer the phone in a short time (which is rare these days)”

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Posted 1 week ago

“I bought PetsBest pet insurance for my 12-year-old pitbull, Jenni in 2024. I’ve heard negative things about pet insurance and was skeptical but decided to try it because of Jenni’s age. First issue, Jenni had a lens luxation and insurance wouldn’t cover it because she had previous cataract. I had my vet specialist write a letter, but it was still denied. A few months later, Jenni started breathing heavy, we brought her to the vet hospital and they determined she has congestive heart failure, and a bleeding splenic mass. Believe it or not, they did cover some of the testing for the spleen. They did not, however, cover anything to do with her heart because she had a low-grade heart murmur in the past. Again, another Vet specialist wrote a letter. PetsBest denied it. I was getting frustrated and when the renewal came up for 2025 I had calculated that the money they had reimbursed me for some tests in 2024 would cover my premium for 2025 so I renewed the policy. In April 2025, Jenny had to be seen by the vet specialist because her heavy breathing was back. It was determined that her splenic mass was rupturing. She needed immediate surgery. Even though Jenny is 13, she is healthy. She eats well, she plays, takes walks, she loves people and her baby sister. She’s very involved. When faced with this decision we had no choice but to do it. (Even though it was thousands and thousands and thousands of dollars). Because they had covered the spleen diagnosis last year we were hoping this surgery would be covered this year. I am happy to say that Petsbest processed the claim and per our policy paid their percentage!! We are so happy about that. It eases our mind for future issues that may arise. I have recently told people my story and as far as premiums go, most have said that the price I pay for my 2 dogs is great! I will tell anyone who is thinking about insuring your pets, do it and use Petsbest! Thank you Petsbest for giving us hope to care for our pups when they need it the most. With the rising costs of emergency medicine and pet hospital care, this peace of mind is priceless.”

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Posted 2 weeks ago

“The coverage is good when you need it, but my monthly premium just skyrocketed from $68 to $121 for my 8 year old dog.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 28,055 reviews