Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,843 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,843 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been very helpful when my cat has high cost visits or procedures, but they should also offer to cover a portion of prescription foods if these are medically prescribed for their health and wellness. Even covering half the cost would help keep these closer to the normal cost of food. Otherwise they are excellent.”

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Posted 7 hours ago

“I’ve had my pets with this insurance since they were pups. Great service, fast claims turnaround time. I love tht I can link my care credit for reimbursement. The only thing I don’t like is prices go up every year”

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Posted 1 day ago

“While the processing times have been a bit longer recently, the insurance is generally pretty affordable. I purchased the BestWellness add-on for my new 10 week old kitten and I've already gotten one month's premium as a reimbursement already. When his additional vaccines come due and he gets neutered, it will be such a big help.”

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Posted 1 day ago

“I would have given you a five-star rating if your deductible was a one-time thing once it was reached, instead of a yearly one! But, on the whole, PetsBest Insurance is the best pet insurance I've had so far! Thank you for that!”

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Posted 4 days ago

“Pets Best Health Insurance has mostly been very good for us and our dog Jazz. However, this year, it seemed to be more prevalent than in previous years to question my claims --i.e. they were saying they were "unreadable." That had never happened before -- and it was frustrating; but at least it seems to be straightened out now. And your staff is very nice and good to work with!”

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Posted 4 days ago

“This is the 3rd insurance provider I have used for pet insurance and by far the best. Never have to fight with them about getting a claim approved, the prices are great, covers cancer and breed specific issues, and has am unlimited policy option. The areas where they could improve are the app and claim processing times. The app has some permissions bugs and send you to the browser to complete may tasks. The claims processing times are slower than I'd personally like but they aren't terrible. It's not months long but 2-3weeks.”

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Posted 5 days ago

“An unexpected paw injury requiring surgical interventions (one under anesthesia) created two claims, which were approved and paid for under the terms of the policy, so definitely worth it. It is helpful to review the specific exclusions, and know what the deductible and copays are, as they add up. There was a several week delay between the claims and the payments.”

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Posted 6 days ago

“Easy process, however, it has seemed to take Al of longer to have claims processed than it used to. Even a preventative for my wellness took a lot longer than it has in the past to be processed.”

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Posted 6 days ago

“Despite some communication mishaps, I can say that Pets Best insurance has been a very valuable service for us. Our 1 year old puppy has had two unexpected emergencies and Pets Best helped us to recover financially from these events. You never know what tomorrow will bring when you have pets!”

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Posted 1 week ago

“Pets Best is good. They are the first pet insurance I have had.”

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Posted 1 week ago

“Paid the claim out as expected.”

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Posted 1 week ago

“This poicy is good and pays reasonably well.”

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Posted 1 week ago

“The reason not giving 5 stars is the premium prices and the amount of reimbursement for wellness prevention meds. Claims are reimbursed in a timely manner. Easy to submit claims on line.”

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Posted 1 week ago

“There are so many new pet insurances to choose from. I like your customer service reps.”

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Posted 1 week ago

“Only reason for 4 and not 5 is because claims processing seems slower than it was a few years ago. Understandable though.”

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Posted 1 week ago

“I was really hesitant about getting pet Insurance but after this year of my pet having an accident I am really glad we got it. Although it does take some time for them to review it and do the claim ,It is really something all pet owners should think about. So far I am really happy with Pets Best.”

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Posted 1 week ago

“We've just joined PetsBest and have submitted a total of 8 claims (on August 12). Several of the claims are repeats because the web site wouldn't accept the first claim ... but then when I entered it a second time, the claims tab showed both. 🙄 One of the 8 claims has been processed as of August 19 (7 days). We were pleased with the result of that claim but curious as to why the other claims have not yet been processed.”

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Posted 1 week ago

“I have yet to receive a check from them but I have been given indication that one is coming. Up to this point I am pleased with the service.”

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Posted 2 weeks ago

“The time to process the claim was little longer than expected, other than that everything is ok.”

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Posted 2 weeks ago

“It has been a life saver, all tho it's getting a little exspensive now that my Molly is going on 10.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 28,843 reviews