Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,652 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually the claims are promptly and accurately reviewed for payment, but I am finding more often I need to research claims that are either denied or put in the wrong category.”

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Posted 1 month ago

“A good insurance for pets.”

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Posted 1 month ago

“Alowish to pay but excellent value”

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Posted 1 month ago

“Service is pretty good for what you pay, In the last year some claims took way too long to receive reimbursement. But they did send payments with minimal issues. I would consider insuring for my pet's care with them again.”

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Posted 1 month ago

“I am happy with Pets Best so far but the only thing I'm not happy with is the fact that you're $500 deductible is really a $625 deductible because they only count 80% of what you paid out towards your deductible. (That's if you have opted for 80/20 coverage).”

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Posted 1 month ago

“Glad to have this coverage, but it takes a little while to be reimbursed.”

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Posted 1 month ago

“Good organization. my claim processed in a timely manner”

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Posted 1 month ago

“Very easy-to-use app; Very competent staff on the phone”

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Posted 1 month ago

“I have had insurance with pets best for my last 3 dogs. My first baby had diabetes and was blind, my 3nd had diabetes was blind and got cancer. Pets best helped us all the way to the final days. And now my 3rd , I seem to find the ones who really need medical care, but pets best stepped up to the plate this time too. He is a deaf dogo argentino and had to have cancer surgery. Thank goodness I insured all of them! Thank you Pets Best!”

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Posted 1 month ago

Hi Jenitia, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 1 month ago

“Rates and insurance product can't be beat. Four stars for claim responsiveness, seems to take more than a few days to process and receive reimbursement.”

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Posted 1 month ago

“depending on the plan you take, Pets Best can help support the significant out of pocket expenses having a pet in Westchester County, NY may be. The claims review can be slow, and the explanation a bit complicated, but just fine.”

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Posted 1 month ago

“Just started will let you know”

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Posted 1 month ago

“It has been very nice to have pet insurance, the peace of mind In knowing you can take your pet to the vet and not end up in debt. I would get insurance for every pet in the future it has been wonderful. So many unexpected illnesses and surgery’s have come up in the 2 years with this policy and it has saved up 4 times the amount then we spend. The claims (except the 1st one) come back very quickly. My only complaint is the fact that it is so hard to get in contact with anyone at pets best to answer questions.”

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Posted 1 month ago

“I've used Pet's Best for the last six years. Claims are easy to submit online and customer support is always helpful.”

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Posted 1 month ago

“I have been with other pet insurance companies Kew and it seems that Pets Beat takes longer to process claims. Normally my claim would be processed and claims paid in less than a week. Not the case with Pets Beat. Also, I plan on dropping Wellness Care insurance since the cost of this additional insurance is more than I end up paying out of pocket. Lastly, I can never submit a claim using app on iPhone. App always hangs when attaching a small PDF containing invoice. I have to use a browser instead.”

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Posted 1 month ago

“the process to submit was very easy, the time to process the claim seem to take longer then i expected overall it was a easy process.”

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Posted 1 month ago

“I was please with the quick reimbursement”

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Posted 1 month ago

“Time of claim review has improved”

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Posted 1 month ago

“I was happy my claim was reviewed quickly. I can see my refund is now pending. The only thing I was surprised/confused about is how the deductible is calculated. I thought the deductible would be taken off the total amount and then everything after that would be calculated as a percentage but even the amount leading up to the total deductible amount is calculated as a percentage. The amount I am being refunded is less than I thought I would be receving becuase of the confusion regarding the deductible.”

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Posted 1 month ago

“Recently my claims have been processed extremely fast!! It’s been great. When we first began using Pets Best it would take up to 3 months to get an EOB back. Things have definitely improved.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 27,652 reviews