Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello - I have had a good experience with Pets Best for the last 4 years. I do feel that the processing of claims could be faster, however, all of the reps I have engaged with have been friendly and knowledgeable.”

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Posted 1 month ago

“Pets Best is great - they are clear and quick with claims and refunds! I love having the wellness coverage options.”

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Posted 1 month ago

“Pets Best is reliable and delivers results quickly. So far I have not had an emergency , but for wellness my claims are honored quickly.”

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Posted 1 month ago

“I have never had a problem with all the years and dog. My last clain has taken a good amount of time. So far I haven't seen the money in my account.”

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Posted 1 month ago

“Excellent coverage insurance at good pricing with a no hassle claim process. My only complaint was that they didn’t reimburse me for all the months I overpaid when I forgot to update my address upon moving which significantly lowered my monthly premium when I finally did update it.”

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Posted 1 month ago

“Very professional and the cost is reasonable. I Just wish they didn’t go up in price so much every year. My dogs have had no problems but they still go up a lot every year. I don’t know if it’s worth it for me since my dogs are healthy.”

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Posted 1 month ago

“It’s a very decent company. We will stick with them. Some claims take a couple weeks so just be weary of that but they’re good about reimbursing and being fair”

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Posted 1 month ago

“Fast turn around on claims that you turn in.”

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Posted 1 month ago

“It takes longer to be reimbursed. I have to email the company at least two times to get the reimbursement. The coverage is good.”

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Posted 1 month ago

“I like the system that Pets Best has in place for issuing and receiving a claim. Response time is good.”

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Posted 1 month ago

“They seem like they pay a fair share of the bill and does a good job at helping me send in the receipts that I'm not sure of what I'm doing. No complaints yet. GOOD JOB!!!&”

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Posted 1 month ago

“Happy to have insurance because you never know when you'll need it. Yes, its expensive, but I like the peace of mind. Their website and app are easy to use, easy to file a claim with. Reimbursement comes quickly, usually in 7-10 days.”

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Posted 1 month ago

“I really like this service! The first handful of reimbursments (which were the result of my pup's new cancer diagnosis) took a while to review and pay out, which I was quite anxious about at the time. After that initial set of reimbursments, they've been very quick to get back to me. I wish there was a little more built-in information on the website, such as how much of the deductable is remaining before the insurance really kicks in and the cost jump between the first year and the renewal was unexpecxted. I initially signed on for about $73/month for one adult large dog and now pay about $101/month. Considering the ongoing treatment, I still think this service is worth the cost and I appriciate having it on hand so that I can support my pup to the best of my abilities. I'm positive the only reason she's alive is because of the financial assistance from PetsBest.”

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Posted 1 month ago

“This is a really good insurance in terms of coverage. I’ve used this a few times and have gotten reimbursed without any hassles. However, sometimes they do take a little bit longer to reimburse you.”

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Posted 1 month ago

“It's been awesome have had it for 5 years on our dog the only reason I gave 4 stars I feel it takes a while to get your money back”

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Posted 1 month ago

“If you’re in a hurry for your insurance to pay up pets best isn’t for you.”

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Posted 2 months ago

“Pets best has been well worth our investment. Not only that they cover a large percentage of all accident and illness claims, but we have a wellness policy that covers standard vaccinations. My only criticism would be that many vaccines are multi year and the wellness policy only reimburses the max for the cost of a single year dose not the total of a multi year vaccination. I also wish there was coverage for gland expressions when there’s a history of rupture. But overall, I don’t know that I would be able to afford all the care. My senior dog needs without having had her insured with pets best for a number of years now. I wish human health insurance was this good and easy to utilize.”

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Posted 2 months ago

“Significant improvement in claim processing time and reimbursement compared to past experiences.”

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Posted 2 months ago

“I think Pets Best could cover more of preventative medicine.”

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Posted 2 months ago

“Good customer service, usually prompt on claims processing. Significant increase in pet premiums with minimal claims is disappointing”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews