Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,953 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, Pets Best has been a good investment. Our dog has had multiple bouts of cheatgrass invading her paws, resulting in surgery to remove it. It has been nice to have some of these expenses reimbursed. I have had a couple of issues with Pets Best over the years, however. One issue has been the time it takes to accept or deny a claim. Most recently, I had an issue with how my claim was received. I submitted a single claim and received an email stating they had received it. Several hours later, I received another email stating that a second claim had been received. The claim numbers were different, so I knew it wasn't simply a duplicate email. The second claim was for a vaccine my dog was given at the time of her surgery. Our policy doesn't cover such care. I am aware of this and would not have submitted a claim asking for reimbursement. In the end, I was notified that the surgery claim was accepted and that the vaccine claim was denied. Not really a big deal, but somewhat confusing, nonetheless.”

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Posted 2 months ago

“Prop reimbursements”

Helpful Report

Posted 2 months ago

“The service and response time is excellent and payment was sent to my bank quickly. Unfortunately, between the deductible, co-pays and things which to me should be covered but were not (this was all done at an Emergency Vet clinic so how could anything not be covered???), we were reimbursed a fraction of the total cost. Probably not very different from all insurance companies but I'd have to weigh the cost of the insurance vs reimbursement in order to decide whether to continue the policy.”

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Posted 2 months ago

“I love how they reimburse very quickly once your deductible is used up. The biggest issue I have is how much the cost goes up annually! It’s outrageous! I will continue to use them until they raise my rate again. After that, I won’t be able to afford it. You would think being loyal to a company for 7 years would mean something.”

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Posted 2 months ago

“Need shorter reimbursement times. I had some claims that took almost a month to finalize. But other then that it has been a decent experience with PetsBest”

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Posted 2 months ago

“Sometimes it takes a while to recieve payment, but other than than we have been very happy with Pet's Best.”

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Posted 2 months ago

“I was surprised by the low reinbursement rate for wellness visits. I don't remember it being so limited. The website is easy to use and customer service is very responsive when there was a problem uploading docs to the online claim center. Overall, I'm enjoyoing the insurance. I have used it 3 times in 6 months.”

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Posted 2 months ago

“For the most part I’ve been happy with our coverage. The claims are usually easy to file though lately I’ve had claims I’ve had to call about several times as they were not clear on what they needed. They wanted something different than had been required in the past. It seems to get straightened out eventually. I do wish they covered prescription food prescribed by the vets for treatment of a sick dog. Also, nutrition services recommended by the vets for treatment of illness. Maybe this will come one day! I like the flexibility and how you can customize your plan to your needs.”

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Posted 2 months ago

“I previously would have given five out of five. What I like: it is easy to submit claims on the app. They cover rehab treatments. The agents are nice. But recently a lot has changed. They are now using more AI to determine claims, which has led to my having to call for each claim to have it reviewed by a human (the AI has been denying claims that are then approved by the human). They used to call the vet for more info; now the claim is just denied by the AI.”

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Posted 2 months ago

“I have been a PetsBest customer for years. My only frustration is certain drugs are not covered despite, our vet confims our dog Sadie has osteoarthritis. The Dasuquin which is a a joint health supplement should be covered, and has been helpful to Sadie. I disagree, it is a not a vitamin which PetsBest stated when I questioned, why it is not covered. This is the reason of my 4.”

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Posted 2 months ago

“Very easy to deal with. Obviously I'd like better coverage (even at a high premium), but the company is very easy to deal with for clains.”

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Posted 2 months ago

“Great insurance together when your dog is a puppy. If you do need to make a claim monitor Responses, sometimes AI reviews your case and will decline on a technicality. In those cases you need to call to appeal. Once a claim is approved it takes just over a week to be reimbursed.”

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Posted 2 months ago

“Customer service is good”

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Posted 2 months ago

“My most recent claim was processed very quickly! Still waiting for the two before that to be reviewed and corrected since they were incorrect.”

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Posted 2 months ago

“Things have gotten a lot better with them and claims over the last year we don’t have a hassle or anything and they’ve been pretty good”

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Posted 2 months ago

“Pest Best is easy to work with”

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Posted 2 months ago

“I ended up switching to Pets Best when the first pet insurance company I was with went up 70% after being with them for a year with no claims filed at all! Which is complete bs! I read a ton of reviews online and it seemed like Pets Best was the easiest and covered the most. Well after several years of the paying monthly premium, I was convinced I was wasting my money and was contemplating canceling all together. Sure enough, my vet recommended a fairly invasive surgery for my frenchie, which would be with an expensive well known surgeon that I knew would be several thousands of dollars. I looked up my policy and saw that there was no coverage for preexisting conditions, so I automatically thought the surgery to help him breathe would not be covered. I called in and spoke with a rep, who said she couldn’t confirm one way or another without a claim, and seeing receipts/invoices, but assured me that it doesn’t necessarily mean this particular surgery would be denied. She encouraged me to make the claim and see. Again, I was hoping for the best but expecting the worst, and submitted the claim after his surgery. I submitted the receipts to Pets Best on a Friday, and by Tuesday (and Monday was Memorial Day Holiday) I already had a response in my inbox! They covered majority of the costs and it was directly deposited in my account by the end of the week!! I am so impressed and grateful for it being so incredibly easy on me! I was fully expecting to be denied and was planning on cancelling my policy but the way this was handled, I will definitely keep our policy with Pets Best!”

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Posted 2 months ago

“The process was very quick, I received the explanation of benefits within a day. The only thing that was a bit frustrating was that I could not log in through the app. I kept receiving an error message saying that it was not available but no indication of when it may be back up so I finally ended up submitting on the web site.”

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Posted 2 months ago

“So far no issues , fast and professional service , claims processing has been pretty seamless. We shall see how it continues to go as my dog is now needing surgery and so far all claims have been paid related to the dx but still somewhat hesitant about this.”

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Posted 2 months ago

“Pets Best processed my claim promptly and compensated me according to my agreement. Just a little worried that having a claim will increase my premium when it renews. But it was really nice to know that I didn't have to worry about the cost to figure out what was wrong with my dog. She would have died without prompt intervention.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 32,953 reviews