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Pets Best Insurance Reviews

4.3 Rating 23,263 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,263 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We insured our beloved pug with petsbest since he was a little puppy. The rate was very reasonable at first until Leo got older and the rate dramatically increased. But we glad Leo was insured for the times he visited the ER . Petsbest made the claim process easy and the reimbursement was fair.”

Posted 2 months ago

“Good coverage. Just wish they would cover Simparica Trio year round”

Posted 2 months ago

“While the app functionality could be improved a little, that pales in comparison to the relief we have been brought through the reimbursements Pets Best has followed through on after our dog’s orthopedic surgery. After an emergency visit and then surgery for a complete fracture of his tibia, we were unsure how much would be covered of the $8k+ bill since the surgery was technically an optional route. But after less than a month from filing our claim we are seeing about 3/4 reimbursement for oats paid out of pocket and we can finally breathe easy again. So thankful for this service.”

Posted 2 months ago

“Always accessible when I have questions. Claim processing a bit slow and additional documentation needed for fairly straight forward reimbursement (auto refill flea/tick meds). But most experiences have been pleasant and fairly reasonable time frame.”

Posted 2 months ago

“i give a 4stars bc they dont offer prexsting ill ness and allso. it says for a well ness it takes 2/days thats not true i have to waite 30 dats for a wellness my dog got her teeth done and her anle glands and her grooming. this is all wellness and they are. goimg to cover me part of it and also its taken 30/days bc they say its illness ans its not its a wellnss i put in for a well ness and. they made it out to be a.illness and a illness. is 30 day waite well ness is to day waite so. ya i only been with this place for a short time and i m all ready give tgem. my first red flag”

Posted 2 months ago

“This has been a good plan for my dogs as I have the 'delux' plan that covers chiropractic, accupuncture, etc. However I have to scale back my plan because of the price increase. I plan to stay here as service has been excellent.”

Posted 2 months ago

“For accepted claims, the payment is easy and fast.”

Posted 2 months ago

“Great customer service! Good turn around on reimbursement for claims. Reimbursement amounts could be better!”

Posted 2 months ago

“Claim took over a month to process, which is why I gave this review 4 stars. I kept getting notifications that they needed more medical records to process the claim. I called customer service and they got everything straightened out and the claim was processed soon after that and some reimbursement.”

Posted 2 months ago

“Answer quickly if you have questions.”

Posted 2 months ago

“Everything has been great up until recently. I wanted to add chiro, PT, and acupuncture to my policy... but they told me I couldn't. The only way to do that is to get a new policy, wait out the waiting periods. And if my dog has any existing conditions, those won't be covered. This should be fixed. You should be able to just add this. Other than that, I am happy with them. Great customer care.”

Posted 2 months ago

“I am overall pleased with Pets Best, however I am frustrated with the constant delays in processing claims since last September. The most recent claim was processed 5 weeks from the date of claim submission which was the date of surgery, so we had to carry that high cost of surgery for over a month. Other than that, I think it's a good policy and definitely worth having.”

Posted 2 months ago

“After validated, no issues”

Posted 2 months ago

“Quick response and reimbursement. Explanation of benefits was clear.”

Posted 2 months ago

“Fast service”

Posted 2 months ago

“I am so grateful for Pets Best. My kitty has been diagnosed with large cell lymphoma in both her kidneys. If I didn't have Pets Best I wouldn't be able to afford the life saving treatments she needs. I have told all my friends about your company and several have gotten coverage from you. My only MAJOR complaint is the length of time it takes to get claims reviewed and reimbursed. When you are having to pay thousands of dollars up front, waiting for the insurance reimburesement is agnozing.”

Posted 2 months ago

“I think this is a great insurance with all its options for deductibles and preventative care. My only complaint is the timely manner in which they process claims. I’ve been with another insurance that paid their claims much faster and they were more expensive so you have to decide what’s important to you when you decide what insurance you go with.”

Posted 2 months ago

“Overall happy. Sometimes it takes longer than expected to get refunds.”

Posted 2 months ago

Hi Ronald, thank you so much for the positive feedback. We understand your concern about claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“timely processing and answereing questions”

Posted 2 months ago

“Have had it on 3 dogs and expensive but have different plans And I Like what they offer and they respond”

Posted 2 months ago

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Pets Best Insurance is rated 4.3 based on 23,263 reviews