Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,662 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the most current claim, it was processed within two days which is fantastic. Would seem they have increased staffing or improved their system recently. Overall, out experience has been OK since the last renewal of the policy. Give them a try!”

Helpful Report

Posted 2 months ago

“All was good. But it looks like the reimbursement was miscalculated and more money were put towards deductible. $1171 instead of $1000”

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Posted 2 months ago

“Pets Best has always followed through on their promises. I am very happy with their coverage. Do be careful to not expect them to pay for things that your policy does not cover. Read the fine print. Their new $1000 deductible 90% coverage policies will be good if there is a major event...but can be tough when you fall short of the deductible”

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Posted 2 months ago

“Insurance can be better ,But the service and staff are GREAT”

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Posted 2 months ago

“For the most part, I'm satisfied. A month or two ago when I was trying to enter my other dog's (Tanner) surgery, whoever assisted me could not answer my questions regarding using your system. That was very frustrating so I put it away. Fortunately, I received great help when I was entering Willow's information. Even though that rep didn't know the answer, SHE TOOK THE TIME to find someone to help her...a learning experience for both of us! Give her a raise, she's the kind of employee any good manager wants.”

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Posted 2 months ago

“We’ve used Pets Best for 4 years with 4 different English Bulldogs. The service, speed, and explanation of claims has always been great.”

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Posted 2 months ago

“It seems a good pet isurance company. My recent clain was paid within 24 hourts of my submitting it. I erred in that I submitted the claim for my 2 yr old's annual checkup only 11 months after the last one, and my policy only reimburses one of these each 12 months. My mistake for not checking beforehand but I nevertheless feel a bit miffed as the difference in reimbursment was quite substantial, I pay over $60/month premiums, and have not made other claims through the year.”

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Posted 2 months ago

“We are very happy with Pets Best except it's my fault for not checking - but they have a prescription formulary and only cover certain meds. Meds like Panacur and Cytopoint are not on their formulary.”

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Posted 2 months ago

“This is a great Pet Insurance Company to work with. The app makes it easy to submit claims and the processing of claims is extremely fast and efficient with great explanation of benefits. Thank you!”

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Posted 2 months ago

“The insurance had been good in the past but we are on a fixed income and it is just getting to high and we are probably going have to start checking around for better prices”

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Posted 2 months ago

“Got our claim resolved quite fast”

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Posted 2 months ago

“Timely payment has improved. Premiums increase based on age of our pet. Current premium cost is approaching our decision to discontinue coverage for our 12 year old dog that has been covered since birth. It was our orrigional understanding that premium costs would remain stable but changes in ownership has changed the policies and costs..Ron Spangler, living in Oro Valley Az, 85755”

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Posted 3 months ago

“First time using and submitting claims with Pets Best and the turnaround has been very quick.”

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Posted 3 months ago

“Saved me money already. Pretty please this far.”

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Posted 3 months ago

“Love having pets best insurance to help me with my pets vet bills”

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Posted 3 months ago

“Still not sure how it is determined what is coverered and what isn't. I believed that the first visit to the vet to have an overall accessment of Stella's health would be credited to the $500 deductible. I understand that any treatment related to her heartworm diagnosis will not be covered as it is a pre-existing condtion, but her first vet appointment was for more than that condition.”

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Posted 3 months ago

“So far I'm loving I invested in your service. It's been really good. I just have to remember to turn in claims.”

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Posted 3 months ago

“I have had Pets Best for a number of years. Their prices for plans is fair. I send a claim by email, and it is resolved pretty quickly.”

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Posted 3 months ago

“It’s fine. It’s helpful but getting to be expensive.”

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Posted 3 months ago

“Pets Best is very good at reimbursing claims. Claims are conveniently submitted online and features direct deposit for reimbursement. Premiums get higher as your pet ages.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 27,662 reviews