Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,662 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a little longer than expected for the claim to be paid, but it was to be expected since this was my pet's first claim and they had to reach out to two vets for records. Overall, the process went quite smooth and I am happy with the process (and results)”

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Posted 3 months ago

“The coverage is good and the price also reflects a good value. However it does seem to take a long time to process claims if that is something that is important to the consumer.”

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Posted 3 months ago

Hi Julia, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 3 months ago

“Review times are getting somewhat shorter which is appreciated. Previously the claim review/ reimbursement was extremely slow.”

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Posted 3 months ago

Hi Claire, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 3 months ago

“Expensive premium but I have had no issues with claims & coverage, grateful to have some peace of mind with vet bills.”

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Posted 3 months ago

“The claim process took less than a month. I received my EOB early this week and the funds are not yet on my bank. Customer service by phone or chat has been helpful. Overall 4 stars. ⭐️”

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Posted 3 months ago

“The site is very user friendly, however, when additional information is needed and although notifications are sent for what is needed, I was unsure of what specific details were necessary to complete the claim process. The notification would state an "either"/"or" action, which was not clear to me. Fortunately, I was able to provide more information, maybe more than necessary and my claim was complete for processing. Other than this, I am happy with the insurance.”

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Posted 3 months ago

“It is so nice to get such quick service and explaination of our claim and benifits.”

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Posted 3 months ago

“Slow pay after claim processing”

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Posted 3 months ago

“Your method of filing claims is excellent. I am surprised the number of things you do not cover.”

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Posted 4 months ago

“Like any other ins company the rates have skyrocketed. But so far so good with pet best.”

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Posted 4 months ago

“First claim was rejected because our dog needed to see vet 2 day sooner that allowed (15 day wait). Dog had surgery and reimbursement was less than 2 weeks. Can’t give 5 stars since I never saw any mention for a 15 day period. Most likely in fine print. Overall I can recommend Pets Best Pet Health Insurance .”

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Posted 4 months ago

“In most instances, claims are processed quickly. I only had one instance where it took weeks for the claim to be processed. Overall I am quite pleased with the insurance, however, I wish they paid out more for the claims. I rescued a puppy who had a "pre-existing" condition which is not covered. You would think rescuing a pup from a shelter would provide you with more coverage since they lived in horrid conditions making them susceptible to illness.”

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Posted 4 months ago

“Smooth claims process”

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Posted 4 months ago

“We'll I filed the first docs and was ans the emailed response was quick saying it was being reviewed and the next day a refund was depositied to my account.”

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Posted 4 months ago

“I’ve been a Pets Best customer since 2008. I like the ease of online claims filing and the option to be reimbursed by Direct Deposit. Unfortunately the wait times to speak to a Cust Service rep have been extremely long (often 20+ minutes)”

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Posted 4 months ago

“Pets Best was the best thing to do for our girl Elsie. Ease the mind knowing we have coverage.”

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Posted 4 months ago

“So far so good no problem with submitting claims”

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Posted 4 months ago

“Quick response to claims. Wish you paid more on wellness.”

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Posted 4 months ago

“Good insurance sometimes it takes a long time to pay claims.”

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Posted 4 months ago

“So far so good. I've only had one claim processed.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 27,662 reviews