Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,888 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is some improvement in the length of time a claim is reviewed. It seems shorter.”

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Posted 4 months ago

“Bear is our 5th rescue in 57 years. 2nd time a puppy. We've never had insurance prior to Bear. Intution, I guess, since @2 1/2 yrs, she developed epilepsy. Pet Best Insurance has been a God send to help us give Bear her needed treatments & meds.”

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Posted 4 months ago

“In the short time I’ve been with Pets Best, I’ve had a quick and efficient experience. Just recently I submitted a claim this past Friday (Good Friday before Easter) and my claim has already been completed and the money sent to Care Credit.”

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Posted 4 months ago

“Pets Best has always approved my cats illness/accident claims, but the review process is way too long (weeks; sometimes more than a month). One time I got a routine medication approved in 2 days, while it usually takes 2 weeks. I wish the review process were consistentlu faster so that we can reimburse our large vet bills quicker.”

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Posted 4 months ago

“Understand what’s required of you and things will go smoothly. You need to submit all paperwork that’s pertinent to the submittal of the claim and you will be better served. If you do, your process will go smoothly. If not, you will be asked for additional documentation, not a big deal!”

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Posted 4 months ago

“I think this is our 4th year with Pet's Best. I'm pretty much satisfied with your service, except for a short time, maybe during Covid, that the wait time for claim resolution was extremely long, maybe 2-3 months.”

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Posted 4 months ago

“I appreciate the prompt processing of claims. Those claims that require further information are still handled quickly and I always receive an email apprising me of the delay.”

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Posted 4 months ago

“From my experience Pets Best is a very good pet insurance provider. They handle claims reasonably timely and are able to explain the reasons behind their decisions. They are also clear at communicating their coverages options. My main issue with Petsbest, and why I only give them four starts, is because their reembursement rates on their wellness policy, are a flat amount instead of a percentage of the cost.”

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Posted 4 months ago

“Always timely”

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Posted 4 months ago

“Pets Best , while not inexpensive, has seemed fair, responsive, and cooperative to resolve any unexplained issues. I just recommended them to my daughter today at Easter dinner.”

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Posted 4 months ago

Hi Robert, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! We hope you had a joyous Easter! - KC

Posted 4 months ago

“This is the best out of the rest but wish they covered neutering/spay and well care more.”

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Posted 4 months ago

“Service was good. Had a small issue with getting them my pets medical records for the previous year, but was resolved.”

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Posted 4 months ago

“Good coverage for the money”

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Posted 4 months ago

“For the most part I really like Pets Best, but my rate went up 50% last May and I'm sure it will go up equally as much next month. I don't know how these place are allowed to get away with going up so much at one time. May not be able to afford it much longer.”

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Posted 4 months ago

“Claim process took a bit longer than their posted typical time but they did send communication when it reached their normal time frame. Overall, for the first time experiencing a claim, it was smooth and easy.”

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Posted 4 months ago

“Thank you for prompt service. However, you overlooked invoice for $194.05, dated 1/15/25, in your review of my claim submission.”

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Posted 4 months ago

“The coverage is decent, but if you do not use your benefits that you pay for that's it you just loose them. They have gone up significantly since I originally started the policy, which is a little frustrating since the wellness add ons don't accumulate and you don't really receive anything back.”

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Posted 4 months ago

“Good to have but getting pricey for senior owners”

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Posted 4 months ago

“They are very quick in reviewing my claim and explain everything very well. Absolutely worth having this insurance for my baby girl!”

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Posted 4 months ago

“So far, so good. Payouts could be a little quicker, but all in all, things seem good.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 28,888 reviews