Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,663 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It did take some time, but I have gotten word that I will be receiving an expected reimbursement for recent veterinary care. There was no questioning of decisions made. I am thankful for this peace of mind moving forward.”

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Posted 4 months ago

“I have had pets best insurance now for around 2 years, and have been very pleased. We have 4 dogs on our plan, and luckily don’t often have to submit claims. However this year, our 3 yr old Bernedoodle tore both her cruciate ligaments several months apart. After we reached our deductible, they absolutely covered 80% of the rest, which was huge for us, and will make it worth paying for for years to come”

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Posted 4 months ago

“Excellent claim service ....however very high premiums”

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Posted 4 months ago

“Pets Best Pet Health Insurance saves our family money, however I do hope they will consider adjusting the amount they pay claims for wellness plans. They currently don’t cover enough for all the vaccines/preventative measures which I deem unacceptable in a wellness plan”

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Posted 4 months ago

“Great customer service and disclosures”

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Posted 4 months ago

“The only reason I did not give a 5 Star review is bc of the cost. However, I still find it is well worth the monthly fee for peace of mind. It is easy to submit bills for payment and they are Fairly prompt with reimbursement. I’m pleased with this insurance they have always paid for what they are supposed to pay for with out an argument.”

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Posted 4 months ago

“I have added information to a prescription that my dog has been on for 5 months. Apparently the info from the drug store is incomplete. I sent a picture of the box label for two prescriptions. I don’t have the box from November but the prescription number is the same At the end of the number they put a dash and how often we have filled the prescription. If they really don’t believe can’t they just call the pharmacy? The date was November and the December one is taken care of.”

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Posted 4 months ago

“I've used Pets Best for many years, but it seems to take a long time for my claims to be reimbursed.”

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Posted 4 months ago

“So far so good. It's easy to submit claims online and check status but it's not very intuitive if you want to add or change something. Coverage is as expected and processing so far has been speedy. The only customer care rep I spoke to was very knowledgeble, helpful and friendly.”

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Posted 4 months ago

“Pets Best is slow to process insurance claims so far that I have been a client since Oct 2023. First claim took almost 30 days. Second claim recently in December took 29 days. Got to get better at processing pet claims, especially if all records are presented when the claim is initiated in the client portal. Thank You.”

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Posted 4 months ago

“Very easy to submit claims Sometimes the review process is lengthy Happy with the services”

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Posted 4 months ago

“First time using the insurance, I will review with Comments later. So far so good.”

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Posted 4 months ago

“Easy to process claims”

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Posted 4 months ago

“easy to work with. good explinations as to why or why not payment”

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Posted 4 months ago

“I would like to thank you for helping me through the rough times with my Lady she is very special to me y'all are a good company to have at my side. Thanks 🙏”

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Posted 4 months ago

“I am very pleased with Pets Best overall however I was disappointed that my policy did not cover the cost of basic cremation when our dog recently died. We had to euthanize a dog recently also and that cost was covered.”

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Posted 4 months ago

“Pet's Best is a very good pet insurance company. Claims are easy to submit and they are paid according to the contract. I have an older dog with some new issues, but Pet's Best has not abandoned us (although my premiums increased by a third). For us, it's still the best option. It is disappointing that Pet's Best and other companies do not cover Apoquel. The need for it is so common amount dogs during the pollen season that it should be part of wellness care.”

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Posted 4 months ago

“This insurance has helped me a lot and my dog through his acl surgery. I did lose my job but still kept this insurance, hoping it doesn’t go up by much. The only complaint I have is how long it takes to get the refund.”

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Posted 4 months ago

“Good pet insurance, prompt payment. I am very concerned with rising premiums”

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Posted 4 months ago

“Amazing quick service I submitted my receipt and received reimbursement within the week”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 27,663 reviews