Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,893 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,893 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great coverage, easy app, increasing annual price can be difficult but is true for many insurances.”

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Posted 4 months ago

“I’m a new member so I haven’t had much experience with this as of yet. So far I am pleased.”

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Posted 4 months ago

“Very lengthy processing time, otherwise great!”

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Posted 4 months ago

“I’ve had Pets Best for many years for several pets. It’s a good company and I’ve been happy but when my pets go past 10 it becomes unaffordable and I usually have to cancel. Secondly they used to reimburse in 10 days then it went to 30-40 days. Just recently it’s back to 10 so u hope they continue it. Otherwise it’s a good company.”

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Posted 4 months ago

“Thank you very much for putting the money owed to me on th Care Credit balance! This makes things so much easier for me.”

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Posted 4 months ago

“Pets Best has worked well for us in the past. It has covered our pets with a reasonable priced premium. Unfortunately my new notice may end up being cost prohibitive.”

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Posted 4 months ago

“Could speed up the check reimbursement process”

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Posted 4 months ago

“All good, until you submit an incident report. It takes 3 weeks to get reimbursed. You could do it better? There are companies that reimburse you in 2 days.”

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Posted 5 months ago

“I love Pets Best and I am grateful for them and their support. I only wish the Pets Best was quicker on the reimbursements. I pay every month on time and the delay in reimbursement is unlike any other company. Otherwise, you guys are worth every penny!”

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Posted 5 months ago

HiJaclyn, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 5 months ago

“Usually the claims are promptly and accurately reviewed for payment, but I am finding more often I need to research claims that are either denied or put in the wrong category.”

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Posted 5 months ago

“A good insurance for pets.”

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Posted 5 months ago

“Alowish to pay but excellent value”

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Posted 5 months ago

“Service is pretty good for what you pay, In the last year some claims took way too long to receive reimbursement. But they did send payments with minimal issues. I would consider insuring for my pet's care with them again.”

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Posted 5 months ago

“I am happy with Pets Best so far but the only thing I'm not happy with is the fact that you're $500 deductible is really a $625 deductible because they only count 80% of what you paid out towards your deductible. (That's if you have opted for 80/20 coverage).”

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Posted 5 months ago

“Glad to have this coverage, but it takes a little while to be reimbursed.”

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Posted 5 months ago

“Good organization. my claim processed in a timely manner”

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Posted 5 months ago

“Very easy-to-use app; Very competent staff on the phone”

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Posted 5 months ago

“I have had insurance with pets best for my last 3 dogs. My first baby had diabetes and was blind, my 3nd had diabetes was blind and got cancer. Pets best helped us all the way to the final days. And now my 3rd , I seem to find the ones who really need medical care, but pets best stepped up to the plate this time too. He is a deaf dogo argentino and had to have cancer surgery. Thank goodness I insured all of them! Thank you Pets Best!”

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Posted 5 months ago

Hi Jenitia, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 5 months ago

“Rates and insurance product can't be beat. Four stars for claim responsiveness, seems to take more than a few days to process and receive reimbursement.”

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Posted 5 months ago

“depending on the plan you take, Pets Best can help support the significant out of pocket expenses having a pet in Westchester County, NY may be. The claims review can be slow, and the explanation a bit complicated, but just fine.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 28,893 reviews