Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,663 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have no major complaints about the health insurance provided more about the deductibles. It would be nice if their was a "family" deductible instead of only individual ones. even if that would raise the monthly cost more it would be helpful for multi pet households like mine.”

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Posted 4 months ago

“Great response time, just to bad the price goes up as much as it does each year.”

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Posted 4 months ago

Author didn't leave any comments.

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Posted 5 months ago

“The best pet insurance! No issues with claims. Would be 5 stars, but I'm not thrilled with having to pay $1,200 of a $1,000 deductible, but still worth it.”

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Posted 5 months ago

“I filed a claim by mail on October and heard from Pets Best in November. I received my checks December 15. I will be submiting more dates in the near future. Thanks”

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Posted 5 months ago

“A bit surprised on the co-pay amounts but satisfied nonetheless.”

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Posted 5 months ago

“For starters, my last name is incorrectly spelled and I have asked to rectify this with no avail.”

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Posted 5 months ago

“Quick and easy claim process.”

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Posted 5 months ago

“I recently submitted a claim...it was easy and Pets Best responded quickly.”

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Posted 5 months ago

“Overall emergency coverage was excellent this past year. Bought the wellness coverage again , even though premium increased. Purchased a week before due date. Vet scheduled the annual and I submitted the claim, only to be told by Pet’s Best that it was not covered since it was not a year past the last wellness visit so I learned the hard way that Pet’s Best Wellness coverage bases its reimbursement on its dates, not the vet’s dates.”

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Posted 5 months ago

“I am glad to have insurance for my babies. It definitely helps for unexpected illnesses or injuries.”

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Posted 5 months ago

“I usually have to wait 30-45 days but Pets Best stepped up to the plate this time and paid within a week. My only complaint about them.”

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Posted 5 months ago

“Overall I’m satisfied with PestsBest. Mostly, they pay timely. App is easy to use but not always working and they redirect you to main online site. Claims are easy to submit online and in the app. My only frustration with them is.. My 5 year old Golden Retriever has allergies controlled by medication which was diagnosed prior to coverage. They denied an ear infection claim due to preexisting condition. It was 10 months since the last ear infection. They just assumed it was allergies, didn’t check with his vet to see if this was really allergy related. My other 3 year old Golden Retriever gets ear infections often and doesn’t have allergies. To just assume because one has allergies that caused the ear infection is wrong. Best advice.. insure your animals immediately when you get them so you don’t have preexisting issues. I gave a 4 star review because of their assumption with ear related infections being automatically allergy related. Overall I recommend this insurance all 4 of my relatives with dogs use this insurance.”

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Posted 5 months ago

“Like the insurance but as a senior it’s a little pricey”

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Posted 5 months ago

“I love that you have paid all claims and that is all the matters. I just wish it was processed faster.”

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Posted 5 months ago

“It is good coverage to have”

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Posted 5 months ago

“Very fast processing of the EOB. I just thought they'd pay a bit more on the Annual exam, test and vaccinations. Premium is high I'm not sure we can afford this next year”

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Posted 5 months ago

“I think Pets Best is a good insurance. Their website is user friendly and the process is often painless.”

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Posted 5 months ago

“Not the easiest to submit a claim and not speedy. But they are good to work with if you have patience.”

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Posted 5 months ago

“I’ve been very pleased with the ease of submitting claims, transparency with the plan, and decent turnaround time processing claims.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 27,663 reviews