Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,353 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick call response time, easy process to submit claims. Took a little longer to process than expected.”

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Posted 2 weeks ago

“They took a litle long to get it reviewed, but in the end I was happy with the results”

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Posted 2 weeks ago

“So far, my recent experiences have been good when filing claims with Pets Best. I'm still weary of pet insurance in general but I have no complaints at this time.”

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Posted 2 weeks ago

“I just became a Member last November 2024 customer service is good plan is good. I submitted claims for first time, much slower processing and payment compared to Trupanion, they process with a day or two and payment is immediate. Claims take up to a month to process and payment 5 to 7 days with Pets Best.”

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Posted 2 weeks ago

“Very quick response. The increase in the premiums is a bit difficult to handle”

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Posted 2 weeks ago

“Pleased with coverage per my plan but 3 to 4 weeks to get paid is a bit much. Vets wont wait that long to get paid and it creates a financial burden to not get reimbursed in a timely manner”

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Posted 2 weeks ago

“Overall experience has been good. I believe the website has areas for improvement..”

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Posted 2 weeks ago

“Using Pets Best for three years now on my dog. Cannot find any other insurance that is less than what we pay. They are reliable, make it easy to file claims. Only complaint is they could make payment a little quicker. Sticking with Pets Best!”

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Posted 2 weeks ago

“Simple online process. Does what it says, clear responses. Could be more helpful how to optimize insurance premium costs.”

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Posted 2 weeks ago

“I think that the coverage is overall very good. however the review and the reimbursements tend to be very slow.”

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Posted 2 weeks ago

“Pets Best is good insurance but its very expensive.”

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Posted 2 weeks ago

“We were very satisfied with Pet’s Best which we had for the last 4 years of our dog’s life. Submitting claims was easy and payment, when applicable, was fast. The insurance is expensive as all forms of animal and human health insurance are but there are choices that help control the premium. The companies compassion at the passing of our bet was surprising and welcome.”

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Posted 3 weeks ago

“I've been satisfied with everything at Pets Best except the time it takes to get a claim reviewed. Filling the claim is easy but it takes several weeks to get it reviewed. Recent claim submitted on 4 day of the month and didn't get an EOB until 24 day of the month. Still waiting on my reimbursement check as of 27 day of the month. .”

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Posted 3 weeks ago

“I've been very happy with Pets Best up until recently. I've got three claims filed and have not been reimbursed for any of them. I get these e-mails about the 'delay'--but no payment deposited in my account. I would like an answer as to why suddenly my claims are taking so long to be processed. And I hope that there is progress being made in the process. But overall, I've been very happy with the company and this is the first issue I've ever had.”

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Posted 3 weeks ago

“I have had very good experiences with customer service and processing throughout my (4?5?) years with them. I only hold to 4 stars because I feel that some of the benefits are falling behind the reality of veterinary services and products. There are so often huge gaps between the real cost we experience and the reimbursment levels. I know higher reimbursement would cost more but it would be up to customer's to decide the cost/benefit of higher premiums for higher benefits. I think for many people, pet insurance is not to pay for things they cannot afford otherwise but as a way to spread the costs over time, rather than deal with a steep hit all at once. As pet insurance becomes more common, I also question if the companies should not get involved with negotiations on pricing if the provider wants to be first choice by insurance holders.”

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Posted 3 weeks ago

“Having never had a pet nor needed pet insurance, we do not really have the knowledge to say more than we are satisfied so far :)”

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Posted 3 weeks ago

“PetsBest honors its insurance coverage - whatever is covered is covered, no denials or other red tape to worry about. Very good customer service reprsentatives. But it takes forever to get your claims processed and reimbursed =( Plan to have 30 days from claim submission to reimbursement, sometimes longer the more money due back to you.”

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Posted 3 weeks ago

“Prompt response to claims. Helpful when I need to speak to someone over the phone.”

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Posted 3 weeks ago

“Great communications, quick response. Very happy so far.”

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Posted 3 weeks ago

“Nice insurance but the reinburst take to long”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 29,353 reviews