Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pets Best Insurance Reviews

4.3 Rating 23,068 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy to say that their time frame on addressing claims has improved. Much quicker than it used to be. I hope it continues. Thank you”

Posted 1 week ago

“Pets best pays quickly and is great to work with. It gets rapidly more expensive as dogs get older. We dropped our 10 year old because it was too expensive. Recommend this insurance.”

Posted 1 week ago

“Was a little disappointed in reimbursement on last claim.”

Posted 1 week ago

“I rarely submit a claim which is good, but I had thought the dental bill would have been covered in a more significiant way. Champ had severe inflammation of the gums and needed this procedure for more than just a dental clean. He is only 3 years old. But the bill was over $900 and I was covered for only $150. of this. I really thought it would be higher.”

Posted 1 week ago

“Overal very good coverage. My dog had a spinal injury which is covered 90% Except there should not be a preexisting clause. My dog's gets ear/skin infections which may or may not be due to preexisting allergies. And still needs a vet to diagnose and treat him which is not covered because its considered preexisting condition.”

Posted 2 weeks ago

“Good policy, need more options for lower deductibles in more incrememnets. Claim turnaround takes way too long although a recent claim was processed much faster. Premiums should be more affordable otherwise great policy, good customer service on internet.”

Posted 2 weeks ago

“Very good to work with. I had to leave due to the rise in Premiums”

Posted 2 weeks ago

“Its just taking so long to get all my claim done.”

Posted 2 weeks ago

Hi Ezer, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 2 weeks ago

“My only complaint would be the cost. Considering this is for a 16 pound Shih Tzu, who other than allergies is healthy, $175/mo is a lot of money especially when one is retired and on a fixed income.”

Posted 3 weeks ago

“The price and coverage is pretty good, but typically the time to process claims is very long”

Posted 3 weeks ago

Hi Morgan, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 3 weeks ago

“Happy with everything, but how long it takes to get reimbursed. I do not like I have to keep checking to see if it has gone through.”

Posted 3 weeks ago

Hi Kaitlin, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 2 weeks ago

“The process takes too long. Other than that I am satisfied.”

Posted 3 weeks ago

“They have taken care of the two claims that I have submitted, it took a little over a month to get reimbursed.”

Posted 3 weeks ago

“Claims are easy to submit and payment is fairly quick. The only thing that keeps it from being 5 star is the way they do deductibles. On a $1,000 deductible you end up paying more like $1,200 before the insurance kicks in. Still a good deal overall and everything else is great.”

Posted 4 weeks ago

“The only frustrating aspect with submitting a claim is ensuring that our vet's office provides us with an invoice that has our dog's name on it, a description of charges and total charges/payment as per Pets Best requirements (the vet's computer system can generate multiple types of invoices and/or multiple pages).”

Posted 4 weeks ago

“Took a while to file and accept the claim, however everything seems to be working out as expected. Been a good experience overall.”

Posted 4 weeks ago

“Have positive experience with Pets Best. It sometimes takes a bit long for them to process claims, but they claims are dealt with fairly and without hassle.”

Posted 4 weeks ago

“Processing claims in my experience, takes longer than others have experienced. But in the end, processing claims were completed in 30 days.”

Posted 4 weeks ago

“I do like the insurance but it seems like I am getting reimbursed less money and paying more. I have had this insurance for 5 yrs now. I have wellness and medical.”

Posted 1 month ago

“Very fast response to my bill. However I was disappointed at the amount that we are receiving. We pay close to $60 a month. My statement was $500 and I am getting around $180 reimbursed.”

Posted 1 month ago

«
1
2
3
4
5
»

Pets Best Insurance is rated 4.3 based on 23,068 reviews