Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,647 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has always processed my claims and paid me within a month or less. My latest claim was processed in under two weeks. Just like all insurance, my premium does increase annually, but that is to be expected.”

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Posted 2 weeks ago

“I want to lead with I am not excited about the constant price increases. Aside from that, this company has served me and my pets fairly well and have supported us through some of the most traumatizing experiences. If I could give a 4 1/2 I would, but I can’t say you’re getting a 4 star”

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Posted 2 weeks ago

“Easy to file claim”

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Posted 2 weeks ago

“Claim was processed and refund amounts were deposited within 5 business days. I am happy with the benefits Pets Best has provided me over the last 3 years.”

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Posted 2 weeks ago

“Pets Best Insurance offers comprehensive coverage and a range of valuable benefits that make it a solid choice for pet owners looking to safeguard their furry companions. Their plans provide clear explanations of claims and benefits, ensuring policyholders understand what’s covered. While the claim process can take up to 30 days, the overall experience remains positive due to the quality of coverage and transparency. If you’re looking for reliable pet insurance with strong benefits, Pets Best is worth considering—just keep in mind the potential waiting period for claims to be processed.”

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Posted 2 weeks ago

“So far, they seem ok, comparable to others I have used. They seem to take longer to process invoices submitted for reimbursement.”

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Posted 2 weeks ago

“So far it has been a good experience. I have two of three claims that have been approved. The oldest has not yet. Not sure why. Waiting to see if more info is needed.”

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Posted 2 weeks ago

“It takes a long time to get reimbursed and I have encountered fees when using my credit card. All the people who answer the phones are very pleasant.”

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Posted 2 weeks ago

“Easy to use, coverage is consistent, and am so happy to have Pet's Best have our dog's back when it comes to healthcare!”

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Posted 2 weeks ago

“Every claim has to be checked carefully. Claims take a long time to process. Staff is pleasant.”

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Posted 3 weeks ago

“I was very happy with the payment but it took way too long, almost a month and many phone calls”

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Posted 3 weeks ago

“There is some improvement in the length of time a claim is reviewed. It seems shorter.”

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Posted 3 weeks ago

“Bear is our 5th rescue in 57 years. 2nd time a puppy. We've never had insurance prior to Bear. Intution, I guess, since @2 1/2 yrs, she developed epilepsy. Pet Best Insurance has been a God send to help us give Bear her needed treatments & meds.”

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Posted 3 weeks ago

“In the short time I’ve been with Pets Best, I’ve had a quick and efficient experience. Just recently I submitted a claim this past Friday (Good Friday before Easter) and my claim has already been completed and the money sent to Care Credit.”

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Posted 3 weeks ago

“Pets Best has always approved my cats illness/accident claims, but the review process is way too long (weeks; sometimes more than a month). One time I got a routine medication approved in 2 days, while it usually takes 2 weeks. I wish the review process were consistentlu faster so that we can reimburse our large vet bills quicker.”

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Posted 3 weeks ago

“Understand what’s required of you and things will go smoothly. You need to submit all paperwork that’s pertinent to the submittal of the claim and you will be better served. If you do, your process will go smoothly. If not, you will be asked for additional documentation, not a big deal!”

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Posted 3 weeks ago

“I think this is our 4th year with Pet's Best. I'm pretty much satisfied with your service, except for a short time, maybe during Covid, that the wait time for claim resolution was extremely long, maybe 2-3 months.”

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Posted 3 weeks ago

“I appreciate the prompt processing of claims. Those claims that require further information are still handled quickly and I always receive an email apprising me of the delay.”

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Posted 3 weeks ago

“From my experience Pets Best is a very good pet insurance provider. They handle claims reasonably timely and are able to explain the reasons behind their decisions. They are also clear at communicating their coverages options. My main issue with Petsbest, and why I only give them four starts, is because their reembursement rates on their wellness policy, are a flat amount instead of a percentage of the cost.”

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Posted 4 weeks ago

“Always timely”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 27,647 reviews