Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a life saver, all tho it's getting a little exspensive now that my Molly is going on 10.”

Helpful Report

Posted 2 weeks ago

“Waiting for a answer.....two of my dogs got the exact shots and received different amounts back on each dog when they were the exact shots for both 45 on one 30 on the other still waiting on answer after calling them immediately”

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Posted 2 weeks ago

“I wish I could get a quicker response if I call or email with a problem or question. A quicker response via phone or email will get you the fifth star.”

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Posted 2 weeks ago

“Ease to file a claim!”

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Posted 2 weeks ago

“My claims were processed quickly. Wish PetsBest will review their reimbursement fees for the northeast. Based on my calculations the reimbursement is less than 70% . The fees are very high and reimbursement very low. I had to remove the wellness package for one of my cats and downgrade from 90% to 80% and a higher deductible for a cat who has not been to the vet in 7 years. The fee went you by $30. The explanation was they have to payout lots of claims and that’s the reason why the fee went up. I have 5 cats insured with Pets Best and I pay over $3600 per year for less that $500 reimbursement per year Sometimes I feel it’s it really worth the cost?”

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Posted 2 weeks ago

“Pets Best is easy to use and pretty quick to answer or complete the process”

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Posted 2 weeks ago

“I sent in my statement and received immediate response, that was quick! Thank you for your assistance.”

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Posted 3 weeks ago

“My claims were done very quickly. However, a couple needed more attention. There was no information in the email or on the portal which claims they were! I had to call and speak with a representative who was able to find the details. CLIENTS NEED TO KNOW WHAT THE CLAIM IS FOR AND WHAT IS NEEDED! Can someone please upgrade your system so all this vital data isn't a secret????”

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Posted 3 weeks ago

“It is good insurance, coverage could be a little better but overall good for dog owners to have.”

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Posted 3 weeks ago

“Generally good. Processing claims takes a bit longer than expected but generally good.”

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Posted 3 weeks ago

“Response time to claims is fair to good. Pricing seems to be inline to better than most that I have looked at.”

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Posted 3 weeks ago

“I've had PetsBest for my two dogs (a Golden Retriever and a German Shepherd Dog) for going on 8 years now. I'm a Licensed Veterinary Technician and even with my discount, pet care is VERY expensive! I've never had an issue with them covering my claims, as I understand my policy very well on what will and won't be covered. The only reason they aren't 5/5 stars for my review is the turnaround time for some claims takes 3 to 5 weeks to see money back. Prescriptions are covered within a week typically but diagnostics or a hospitalization claim has taken 4+ weeks. I also confess a star is taken off as each and every year my policy has gone up and up. I understand paying more because veterinary care is also going up and up, but some of the rate hikes have seemed extremely substantial considering they claim they do not charge more for pets issues. I know my dogs are getting older as well but a 58% rate increase this past year seems excessive, and I'm slightly scared for my February 2026 renewal at this rate.”

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Posted 3 weeks ago

“Pets Best provides pretty good coverage and processes claims fast. The premiums have increased a lot in recent years for my “senior” kitties, but it provides peace-of-mind in case they develop anything really serious. I have been a customer of Pets Best for about 20 years and I will continue with them.”

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Posted 3 weeks ago

“I have been quite pleased. Your response to claims is great. Not happy with the rise in cost.”

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Posted 3 weeks ago

“..........”

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Posted 3 weeks ago

“The sales rep. I had a pleasure speaking to was SO HELPFUL! She was very detailed in everything that I asked and also helped me to achieve a better plan for my pet. She was also patient with all the questions I had and helped me to better understand the difference between the policies. She had excellent customer service skills and knowledge of the items I asked about. I could not have been more pleased with her services. Although the rep. was very helpful, I do not agree with the insurance increase that has happened since I have been with pets best. I have been with Pets Best for (2) years and have had almost a $400 increase due to the inflation of rates. I do not think its fair for the increase of rates to apply for individuals who may not have as much needs as others when it pertains to their pets. This is something that needs to be taken into consideration.”

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Posted 3 weeks ago

“Care is good but pricing rediculous as dog ages. There should be a cap on pricing or if u have and don't use limit.”

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Posted 3 weeks ago

“Just wish the app worked to submit our claims like it had in the past”

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Posted 4 weeks ago

“Easy to place claim. Clear what is covered. The amount covered seems a low to me however.”

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Posted 4 weeks ago

“Pricey but pretty good. User friendly website for claims. Very delayed on claims processing, takes about 2 months.”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews