Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.31

4.3 Rating 22,799 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 22,799 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure worth the increased premium. Maybe looking for less expensive with better benefits.”

Helpful Report

Posted 1 week ago

Hi Debbie, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 week ago

“I'm fairly new to pet ins & only went w Pets Best upon recommendation of my neighbor; I'm not so sure I made the right decision. After having to take my dog to Urgent care on a Sat & then again to Emerg care on Sun; I ended up with a total due of $1346.34; my deductible was $500 & Pets Best pd only $272.49 of $846.34. I would not say that's very could coverage for what I thought was a good plan where I pay extra. I will see if my neighbor can decipher what was & was not covered, as I belieive I bought the same coverage as she. I have not been very happy so far with Pets Best. Terry H”

Helpful Report

Posted 1 week ago

Hi Teresa, thanks for your time and feedback. We empathize with your frustrations around understanding your selected coverage and claims outcomes. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 week ago

“Too long to get reimbursed. Should have 100% reimbursement on all shot packages”

Helpful Report

Posted 1 week ago

Hi Elisha, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“My last visit to the vet on 03/21/24 cost approximately $100.00, of which insurance reimbursed me approximately $20.00. It seems I'm paying far more in monthly premiums, then I am being reimbursed for vet bills ? It seems more cost effective to just pay the bills, & for go the insurance coverage. I understand in the event of a catastrophic event the services of the vet would be rather costly. But the chances of such a event is extremely remote. The insurance reimbursement for routine vet bills is far less then the monthly insurance premiums .”

Helpful Report

Posted 1 week ago

Hi Ernest, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 week ago

“Too expensive”

Helpful Report

Posted 2 weeks ago

Hi Billie, thank you for your time and feedback. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 week ago

“Not worth it. Process times too long and coverage low”

Helpful Report

Posted 2 weeks ago

Hi Anthony, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“Insurance is extremely expensive and when claims are made, very little money is given back. I bought the 80% coverage after a $250 deductable and the 20% I am responsible for is taken out BEFORE the deductible is subtracted resulting in more money to the insurance company. Claims processing take a long time. I wish Pets Best would do something to fix these issues and make their customers happy.”

Helpful Report

Posted 2 weeks ago

Hi Josh, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“Getting almost nothing on a claim”

Helpful Report

Posted 2 weeks ago

Hi Edward, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 weeks ago

“When I submit a receipt for my dog’s heart worm flea tick parasite combo, I should get more than $50. I should get both flea tick AND heart worm since it’s a combination medication and more expensive. It cost me $277 for a year and all I get is $50?! I definitely don’t get my money back having wellness coverage so will be looking at that at renewal time.”

Helpful Report

Posted 2 weeks ago

Hi Kristina, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 weeks ago

“Seems to take quite awhile for reimbursement for pet approved treatments compared to another pet insurance co I have another pet registered through”

Helpful Report

Posted 2 weeks ago

Hi Elizabeth, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“Many delays in processing claims. They need to hire more people. They are exceptionally expensive. They denied claims for my dog Rex who had heart murmur noted at 5 years old,and 6 years later the heart started to fail, and he was placed on drug Vetmedin which was $ 100 per month. He was euthanized at 11 y old this past Oct w respiratory failure and heart failure. They denied months of coverage on Vetmedin, and on appeal, denied it again even tho my vet wrote a letter. They stated that the heart murmur was preexisting, and thus, heart failure was pre existing. I am not happy with them. I cannot changed insurances because then my 2 other dogs would have all pre existing issues with a new insurance. My advice...use another insurance company.”

Helpful Report

Posted 2 weeks ago

Hi Susan, thank you for your time and feedback. We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. - AS

Posted 2 weeks ago

“Processing time is always well beyond the promised the window and they don’t cover many prescriptions”

Helpful Report

Posted 2 weeks ago

Hi Kristen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“Very very very slow with the claims”

Helpful Report

Posted 2 weeks ago

Hi Charles, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 weeks ago

“Not worth having. Waist of paying every quarterly. Deductible is high but policy don't cover nothing worth being reimbursed.👎🏾😣👎🏾😠”

Helpful Report

Posted 3 weeks ago

Hi Dina, thanks for your time and feedback. We empathize with your frustrations around your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 weeks ago

“Coverage offer each period does not compete with current veterinarian prices.”

Helpful Report

Posted 3 weeks ago

Hi Lorena, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 3 weeks ago

“Reimbursements took forever to process. I had a high reimbursement rate but never received the amount expected it was always less. Sort of dissatisfied with it”

Helpful Report

Posted 3 weeks ago

Hi Elizabel, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 weeks ago

“Denied a visit to the emergency vet (which animal poison control advised) because my dog ended up not being sick. They are also extremely slow at processing claims. Do not recommend. I gave them two stars instead of one because they have covered most of her vet visits and medications, although it usually takes them a month to process a claim.”

Helpful Report

Posted 3 weeks ago

Hi Athena, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 3 weeks ago

“Insurance claims takes so long to be reimbursed. I expected a better service”

Helpful Report

Posted 3 weeks ago

Hi Tamires, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 3 weeks ago

“read the fine print on policy. switched to save a few dollars on premium, but the benefits were capped at line item levels. the app is less useful than our previous insurer as well. will likely change to another provider for renewal”

Helpful Report

Posted 3 weeks ago

Hi Daniel, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 3 weeks ago

“Not happy with my coverage on my dog when you get them vaccinated to prevent illness your only covered for one a year,”

Helpful Report

Posted 3 weeks ago

Hi Christie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 22,799 reviews