Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,051 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets best provides good coverage. The claim process is easy to navigate. Processing of the claims vary but is generally prompt and within a week or two. When I initially purchased Pets Best insurance the price was affordable. I have been a member for at least or almost 7 years. The price increase over the last 2 years has been ridiculous. Last year my monthly price increased by almost $30 which is why I am rating it so low. When I inquired why such a huge increase when normally the increase is like $5-$8, I was told it was because they had an increase in their members submitting claims. It was not based on the amount of claims I made but from ALL of their members submitting claims.”

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Posted 4 days ago

“Price is reasonable but the claims process is terrible. I have a cat with a chronic condition and have to submit claims regularly. It always takes at least two or three tries before the claim is processed correctly, usually with me having to call customer service and explain what they did wrong. It’s a huge pain.”

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Posted 4 days ago

“Insurance coverage doesn’t give much back”

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Posted 6 days ago

“Now that I have a sick dog, I realize the numerous exceptions. The vet visits to see a sick puppy are not covered, even though the insurance is supposed to cover illness. What??? And for the things that are covered, only 80% of that costs is applied to the deductible instead of 100%. Insurance for people does not work that way, so why is pet insurance following a different--and therefore deceptive--model? I have continually tried to add my credit card for reimbursement, and I continually receive an error.”

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Posted 1 week ago

“i am going to leave bests bestdue to premium expense and extremely slow claims response. i am moving to Costso pet insurance.”

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Posted 1 week ago

“Claim took over a month to process and benefits were not explained properly. Things that are explained as covered fully are actually covered up to a specific amount. Vet bills were over 1400 and only got 900 back, even though the coverage I pay for says 90% reimbursement. The app needs to be updated to show clearly how much is actually covered, including copays and deductibles as well as limits of coverage because it's very unclear as it is and there's hardly any information.”

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Posted 1 week ago

“What we pay for coverage doesn’t match what we should get back in reimbursements.”

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Posted 1 week ago

“many things feel like they are only partly covered and the premiums are extremely high and constantly are getting increases year over year. I understand an aging animal can be a higher risk but not compared to the level they increas their rates.”

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Posted 1 week ago

“You advertise up to 80%, we got maybe 15. Anesthesia isn’t covered neither are shots or the actual surgery I will be dropping this insurance since I pay over sixty dollars a month to have less then half of what I was promised.”

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Posted 2 weeks ago

“What can I say, it's another insurance company. They constantly avoid covering anything. They delay responses, complicate claim submissions, constantly request additional documentation that is irrelevant. They have quite the algorithm for calculating their share of reimbursement - with hidden allowable limits per line item, systematically selecting lower line items to contribute their portion, while limiting the higher line items. It's all bogus and smokescreen.”

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Posted 2 weeks ago

“I bought this to save me money. I’m basically an 8 1/2 week old puppy being seven months now this has cost me more than I paid for the insurance. You’re better off, taking the money out of your pocket and paying the bills as they come.”

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Posted 2 weeks ago

“Was disappointed with the coverage of our annual wellness care visit for our pooch. Out of $199 in charges, insurance only covered $95. The reasons given were that we had met the limit for the year already. Well, if it is an annual visit, how could we have met the coverage limit already? Not happy with the value of having this policy.”

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Posted 2 weeks ago

“Used to be a great site for pet insurance. Unfortunately, over the years they have started to cover less and less and premiums have more than doubled. If you want to pay way more than most places and not get reimbursed for much, this is a great site for you. Otherwise, get insurance somewhere else!”

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Posted 3 weeks ago

“For what I pay monthly versus what gets reimbursed, I'm finding it's really not worth it. I pay almost $140/month for a dog with no health issues, but my premium has doubled because he's 9 years old. His yearly vet exam was $500, but the insurance is only reimbursing $155. It may be worth the money if your pup is accident prone, but it's proven to be a collosal waste of money for our family.”

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Posted 3 weeks ago

“You pay an arm and a leg for subpar insurance.”

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Posted 3 weeks ago

“I was highly recommended to this pet insurance by close friends of mine. Unfortunately my experience with my first ever claims took more time than expected to resolve. My first claim took about two months to be resolved and it was resolved only after I had to call multiple times and repeat myself about how my puppy is very young and there is absolutely no more medical records the doctors could possibly add or submit. The medical records were added through the app but the insurance kept playing a back and forth with me about not having medical records. After my final call with the insurance, I had to get very up front and firm about how I keep getting asked for the same thing and every time I have to call in and say the same exact thing of how the medical are uploaded and there is no more records for the vet to give. Finally after I had to get firm with the insurance all of a sudden the insurance claims to have gotten the records that have been uploaded for a while and all of a sudden they finally resolve my claims.”

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Posted 3 weeks ago

“You need to add an additional comments section to your site. If a claim is pending and you ask for additional information that was already provided there is no place to send a comment. It was kicked back twice for info that was complete from the start. Need more focused claims adjusters”

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Posted 3 weeks ago

“The first several years of being covered by Pets Best was great. No hassle, with fast and accurate claims processing. The past year or so has been exactly the opposite, unfortunately. We have to call about nearly every claim we submit, because they are processed incorrectly the first time around. They have also begun denying a few of our claims unreasonably. If we weren’t already locked in, we’d probably look for coverage with another company.”

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Posted 3 weeks ago

“Getting refunded can take up to 6 weeks and when you have $600 weekly appointments, it becomes costly. It’s starting to become between choices of eating or paying the vet bill because I’m so far behind on payments from pets best. My credit card interest has raked up now. It was ok at the beginning of the year but over the course of 5 months of back to back weeks of $600 its become too much waiting for back logged refunds. Pets Best has made his healing process extremely financially difficult this time. Our oncology journey last year with our other dog was smooth and very easy. This is just our experience this year with our ACL journey.”

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Posted 3 weeks ago

“The claims take a very long time to process.”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 28,051 reviews