Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,945 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They rarely pay anything. It's time to look for a new insurance company to cover my 2 dogs. It seemed good in the beginning but now it's ridicolous and the processing time can be extremely slow at times.”

Helpful Report

Posted 1 day ago

“They are always having issues accepting claims and The app is horrible. Even had some issues going through website. It’s a continuous circle trying to get my own claim history to see what has and has not been applied to deductible. Just a nightmare”

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Posted 2 days ago

“As is typical of many insurances, you have to spend a lot of time researching exactly what they will cover or not cover for reimbursement and then, if covered, the amount or percentage that will be reimbursed. I just learned about a medication prescribed to treat my dog's illness (parasites) was not covered. I am lucky it was a more typical medication and he only required one perscription for a short number of days. I really did expect a medication such as this to be covered. I learned that I need to review the medications being perscribed against Pets Best's formulary, which dictates what they will cover or not. Then if not on the Pet's Best formulary, potentially speak with the vet about other similar medications that may be on the Pet's Best formulary as an alternate medication and discuss if they will be just as effective.”

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Posted 3 days ago

“The yearly premium increases are astronomical. They won’t let me add rx to my plan without cancelling my whole policy, eliminating pre existing conditions. Claims often need appeals. They just denied an ear cleaning related to an ear infections appointment. My dog just turned 5 and I only have 5k in coverage. There is no reason for skyrocketing premiums.”

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Posted 6 days ago

“Reimbursement is someone quick but numbers are incorrect. It’s 100% of what they’re approved amount is not 100% what it is correct advertisement”

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Posted 6 days ago

“Had a $750 vet bill because dog broke a tooth that was getting infected and needed removal. Pets Best reviewed claim, took my $500 deductible, assessed me a copay, said the rest wasn’t covered and paid a whopping$1.98 towards my claim. Time to consider a different pet insurance.”

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Posted 1 week ago

“Takes multiple tries to get my claim paid. I will not be renewing.”

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Posted 1 week ago

“I have had Pets Best since 2020, for the last 2 years not been happy. Claims get denied that shouldn’t, and if I call I get attitude. I’ve been told that just remember if I change companies I have per- existing with a snarky tone. I’m currently in the process of changing companies. I have 2 fur babies that have policies with you guys.”

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Posted 1 week ago

“In my opinon, your premiums have gone up way too much, way to quickly, your claims processes are lacking. You ask for more information that requires additional trips to the vet to get exactly what you want, when common sense on your part should prevail. I tried to cancel last year but you were in the middle of a system upgrade and I could not get you to take care of the cancellation, so I stayed on to give you another chance. Now I am cancelling.”

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Posted 1 week ago

“Very unhappy with the service I received when I filed a claim. I have been a customer for 5 years and this was the worst experience I have had.”

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Posted 1 week ago

“It took forever!”

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Posted 1 week ago

“Definitely looking for a new insurance company. Pets Best does not offer effective customer service and the coverage is not worth the high cost of premiums they offer. Every claim submitted is questioned by their claims department with poor communication as to why they delay processing the claim. Not satisfied at all.”

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Posted 1 week ago

“Pets Best priced me out of continuing Lunas insurance going. Had I known we were going to be priced out of her insurance, I wouldn't have got it in the first place. Im very disappointed.”

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Posted 2 weeks ago

“Virtually none of the services were covered. Only one procedure was covered with high deductible in spite of taking expanded coverage. Very disappointed please explain the lack of partial coverage for only 1 item.”

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Posted 2 weeks ago

“Cancelled policy on one pet, only keeping on another since my deductible has been met but will switch back to Trupanion. Will not be recommending to clients. No portal for hospital, vet pay takes forever so even my hospital doesn’t want to use, they cannot keep sent records straight, had to send and upload multiple times, wrong contact information for my hospital, difficult to get in direct contact - message system is not helpful, must call. You get what you pay for I guess. That’s why they are less expensive than Trupanion but overall not worth it.”

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Posted 2 weeks ago

“Pet’s Best insurance is way too expensive. I was given a very competitive price when they were puppies six years ago. Today they they have increased my premium unbelievably high. It is too late to start with another company because if there is a catastrophic problem, there could be issues with payment.. Wellness exam Invoices presented they are rarely paid in full. There are always reasons why a particular vaccine or exam is rejected for payment. That is my honest and forthright review.”

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Posted 3 weeks ago

“I took my elder cat for a wellness check and was charged over $300. Pets Best only paid about $90. Pet insurance cost about $115 a month for 3 cats. I think Pets Best could have paid half.”

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Posted 3 weeks ago

“Turnaround time terrible. Denied claim after I sent the paperwork they required. Then they opened the case back up but I waited another month to get a response.”

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Posted 3 weeks ago

“Great service if they didn't jack my rate up every other year!”

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Posted 3 weeks ago

“Very difficult to work through the claims process and so far they have found a way to deny almost every claim I have submitted. AND my rates just increased by 48% this year!”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 32,945 reviews