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Pets Best Insurance Reviews

4.3 Rating 23,033 Reviews

81 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,033 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many delays in processing claims. They need to hire more people. They are exceptionally expensive. They denied claims for my dog Rex who had heart murmur noted at 5 years old,and 6 years later the heart started to fail, and he was placed on drug Vetmedin which was $ 100 per month. He was euthanized at 11 y old this past Oct w respiratory failure and heart failure. They denied months of coverage on Vetmedin, and on appeal, denied it again even tho my vet wrote a letter. They stated that the heart murmur was preexisting, and thus, heart failure was pre existing. I am not happy with them. I cannot changed insurances because then my 2 other dogs would have all pre existing issues with a new insurance. My advice...use another insurance company.”

Posted 1 month ago

Hi Susan, thank you for your time and feedback. We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. - AS

Posted 1 month ago

“Processing time is always well beyond the promised the window and they don’t cover many prescriptions”

Posted 1 month ago

Hi Kristen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Very very very slow with the claims”

Posted 1 month ago

Hi Charles, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Not worth having. Waist of paying every quarterly. Deductible is high but policy don't cover nothing worth being reimbursed.👎🏾😣👎🏾😠”

Posted 1 month ago

Hi Dina, thanks for your time and feedback. We empathize with your frustrations around your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 month ago

“Coverage offer each period does not compete with current veterinarian prices.”

Posted 1 month ago

Hi Lorena, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Reimbursements took forever to process. I had a high reimbursement rate but never received the amount expected it was always less. Sort of dissatisfied with it”

Posted 1 month ago

Hi Elizabel, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 month ago

“Denied a visit to the emergency vet (which animal poison control advised) because my dog ended up not being sick. They are also extremely slow at processing claims. Do not recommend. I gave them two stars instead of one because they have covered most of her vet visits and medications, although it usually takes them a month to process a claim.”

Posted 1 month ago

Hi Athena, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Insurance claims takes so long to be reimbursed. I expected a better service”

Posted 1 month ago

Hi Tamires, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“read the fine print on policy. switched to save a few dollars on premium, but the benefits were capped at line item levels. the app is less useful than our previous insurer as well. will likely change to another provider for renewal”

Posted 1 month ago

Hi Daniel, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Not happy with my coverage on my dog when you get them vaccinated to prevent illness your only covered for one a year,”

Posted 1 month ago

Hi Christie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Took a long time for a simple claim. App and portal could use some help. I have to login several times in the app just to see updates on my claim.”

Posted 1 month ago

Hi Frances, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. Pets Best strives to provide a seamless app experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“I like the idea but I haven't really gotten much benefit. Thinking about cancelling my account”

Posted 1 month ago

Hi Robert, thank you for your time. We regret to hear you may be ready to cancel. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 month ago

“The people are very nice but whoever is at the top is running things very poorly.”

Posted 1 month ago

Hi Suzanne, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 month ago

“Their claims process is awful. Once you upload a receipt you get a window when the claim will be reviewed. My January claim wasn't decided on until late February even after requested medical records had been send both by my vet and myself. Customer service told me they would elevate the issue and I would receive a call or email back about my claim experience. Neither happened. They did however pay a claim for a recent surgery for my dog, but the claim review was delayed and I am waiting on the check.”

Posted 1 month ago

Hi Amy, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Would not cover vaccinations on the Wellness plan because it stated that the vaccinations were given twice in one year. My dog had vaccinations on March 10, 2023. The yearly exam this year was on March 4, 2024. 6 days short of a year. I did not want the vaccinations to expire, and March 4th was when I could get an appointment. I am seriously thinking of terminating the Wellness Plan and maybe even changing pet insurance companies. Very disappointed!”

Posted 1 month ago

Hi Laurie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“My first actual claim I have submitted has been “in progress” for almost 3 weeks. Any wellness visit (that I pay extra for) has been paid out quickly, but the benefit limits are a joke $30 a year for heartworm meds?! That’s barely one month. Also the app is impossible to log in to. I only keep it because it’s what is offered through my job”

Posted 1 month ago

Hi Lesley, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. For app issues, please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Time to reimburse is way too long”

Posted 1 month ago

Hi Michael, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Doesn't really cover a lot for the cost & they take a long time to complete claims.”

Posted 1 month ago

Hi Lynn, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“For the amout of money we spend on this pet insurance, the reimbursement rate is low and the turn around time for the claims process is ridiculous long. I am in the process of looking for other options.”

Posted 1 month ago

Hi Celina, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“It’s been since February 22, 2024 and I’m still waiting for any updates of getting reimbursed. I made a phone call asking about the reimbursement and all they did was make a note that I called and said there’s been a delay.”

Posted 1 month ago

Hi Kim, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

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Pets Best Insurance is rated 4.3 based on 23,033 reviews