This is my first year with Pets Best and I am stuck in the middle with whether or not to renew. Below are some benefits/ concerns. Pros • 24/7 vet support has seriously been one of the best parts of this insurance. Friendly, quick and thorough. •Relatively well priced to receive 80% coverage •Emergency coverage is worth it •very friendly customer service! Cons •The LONGEST processing times for claims. Never fails, I will receive an email about a “delay in processing”. For someone that has a special breed who is seen by the vet often- this ends up being a tedious waiting period. •The wellness plan is NOT worth the money. I’ll definitely be cancelling this. Doesn’t cover much where a vets wellness plan will cover 100% of specific wellness visits such as: dental work, fecal/blood tests, heart scans etc. I highly recommend AGAINST the Pets Best wellness plan. It really just cost me money to have it.