I was highly recommended to this pet insurance by close friends of mine. Unfortunately my experience with my first ever claims took more time than expected to resolve. My first claim took about two months to be resolved and it was resolved only after I had to call multiple times and repeat myself about how my puppy is very young and there is absolutely no more medical records the doctors could possibly add or submit. The medical records were added through the app but the insurance kept playing a back and forth with me about not having medical records. After my final call with the insurance, I had to get very up front and firm about how I keep getting asked for the same thing and every time I have to call in and say the same exact thing of how the medical are uploaded and there is no more records for the vet to give. Finally after I had to get firm with the insurance all of a sudden the insurance claims to have gotten the records that have been uploaded for a while and all of a sudden they finally resolve my claims.