5/10/25 - First time submission since I chose Pets Best. Timeliness was a big issue. Submitted original claim, told it was unreadable and consequently mailed out documents. Called every week as there was no action. Was told it took 3 weeks to receive and process to my account. Waited 3 weeks only to find out my claim was closed. Submitted claim again and waited for my vet to submit more documents. Finally claim was processed and my payment. Never had this issue with timeliness with my previous pet insurance. Audrey Singleton, Policy #119072301, Claim #9632983