Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,953 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It often takes about a month to complete a claim. When i have to pay for medical services and then wait a month for reimbursement is unacceptable.”

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Posted 4 months ago

“Nver made it clear that you change locations for billing and claims”

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Posted 4 months ago

“First time having pet insurance and I feel as if we were left in the dark. We kept getting notices that they couldn't receive our pets medical records from the vet. We too initiative to get it ourselves and send it. Even then it took several months to get approved but we still don't have any sort of money back.”

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Posted 4 months ago

“I always have trouble when trying to submit claims. I get an error or cannot be processed at this time try again later. I try multiple times before I send an email but when have to email that takes longer for the claim to be processed!”

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Posted 4 months ago

“Spend all this money & do not feel like anything is covered”

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Posted 4 months ago

“My pet had three teeth removed during her dental cleaning. Previous time this cost was reimbursed to me by the insurance plan this time the extraction cost was denied.”

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Posted 4 months ago

“SlowProcessing claims only to get denied, rude reps”

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Posted 4 months ago

“claims are always delayed and take awhile to review.”

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Posted 4 months ago

“If I have to ask of a sudden spend almost a $1000 on my pet because they were sick I should expect a good amount back right no I barely get $100 so what’s the point of even having the insurance”

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Posted 4 months ago

“Processing takes very long. Ive been "denied" claims because it requires additional information from my vet. Ive spent a couple thousand already and still have yet to hit my deductible. A lot of my claims have been sent back at preexisting condition even if it if a new condition. I have a couple returns for shots that I have not received yet.”

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Posted 4 months ago

“Have dealt with several insurances in the past. I had never had a co-pay on top of the annual deduction. I currently am paying for 90% reimbursement. Come to find out there’s a 10% co-pay. So I’m really only being reimbursed for 80%. Very disappointed.”

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Posted 4 months ago

“I don’t like it. Definitely seems like a waste of money.”

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Posted 4 months ago

“I’ve had great difficulty contacting them with questions about “closed claims”, both on line and by phone. Not great.”

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Posted 5 months ago

“The premium change almost doubles after your first large claims. I feel stuck between a touch and a hard place. Very disappointed.”

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Posted 5 months ago

“I’m struggling to see the value in this insurance. I spend sonically more than I have ever received for any care for my dog and friends who do not have pet insurance have said they do not find it to be more difficult to provide care.”

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Posted 5 months ago

“I don't recommend Pets Best Insurance, as they raise premiums significantly every year. I have a plan with a wellness exam, but when I submit a claim for an annual exam, Pets Best only pays less than 50% of the cost.”

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Posted 5 months ago

“Slow to process claims, App does not work, constant increases even if claims are not covered or paid, increase for moving 10 mins to another address, and msot things are not covered, and no ability to change my deductible.”

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Posted 5 months ago

“This place had horrible customer service. They do not call you back or respond to emails. I’ve been trying to add my new pet for 3 months.”

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Posted 5 months ago

“So far I’m finding its price goes up significantly each year and it covers less. Furthermore it doesn’t cover jack.”

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Posted 5 months ago

“I have had this insurance for over a year. I submitted a claim that was 381.00. It only covered 105.00 dollars of the claim. I pay 140.00 a month. It honestly so far doesnt seem worth what I pay compared to the maximums it pays out for basic shots and annual visit. Im going to cancelle and just save the 140 a month in a savings account instead. Not worth what you pay for 2 animals.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,953 reviews