Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not impressed with this insurance. You should be able to cancel your subscription as easily as you signed up - not the case. You have to call their service desk to do so. Additionally, you can’t contest claims easily either - also requires a phone call. I filed my first claim and they mis-categorized a charge and denied it.”

Helpful Report

Posted 3 months ago

“They paying back for office visits for a well visit, it is a max of $50 per year, not per visit. When you have a puppy the 1st year you go a lot to get their shots, but they won't cover the visits if they already paid out the $50 max. Also,, they don't pay office visits if the dog gets a shot by a licensed vet tech, only if the vet gives the shots. Where the declaration page says " 50.00 max", it doesn't state per visit or per year, but it's per year. Next year I will only take the accidental and illness policy only, I'm already in the hole with monthly payments and.what.they give back for shots and we'll visit reimbursements.”

Helpful Report

Posted 3 months ago

“Inept claims processing and customer service; I had to email more than 5 times and give them the same information to finally get a claim to process and they denied a portion of it due to misunderstanding the records. I had to spend hours on the phone because they would only send auto-generated email responses. At least it’s cheaper than other options. The agents were nice.”

Helpful Report

Posted 3 months ago

“A 495.00 bill for a well checkup plus annual vaccinations and you cover 95.00 company stinks! And if I could I would search out another pet insurance company!”

Helpful Report

Posted 3 months ago

“5/10/25 - First time submission since I chose Pets Best. Timeliness was a big issue. Submitted original claim, told it was unreadable and consequently mailed out documents. Called every week as there was no action. Was told it took 3 weeks to receive and process to my account. Waited 3 weeks only to find out my claim was closed. Submitted claim again and waited for my vet to submit more documents. Finally claim was processed and my payment. Never had this issue with timeliness with my previous pet insurance. Audrey Singleton, Policy #119072301, Claim #9632983”

Helpful Report

Posted 3 months ago

“Our dog has gotten himself into lots of trouble - broken bones, digestive issues from eating things, parasites, you name it. We have spent thousands on his medical bills for his accidents. A fraction of our payments have been recovered via pets best. However, their annual fees are so incredibly high, it hasn’t yet paid off for us. When speaking with a pets best representative this year about whether to continue our policy, she suggested that if we didn’t continue our plan, our dog’s prior accidents (broken bones, stitches, digestive issues, etc) would be considered preexisting conditions in any future plan. Absolutely unbelievable and such a scummy way to run a business. I would definitely shop around. I have no loyalty to this company after 4+ years.”

Helpful Report

Posted 3 months ago

“The initial year costs were very manageable. Their policies are tightened but my renewal increase for 2 dogs was over $300 for the year, that’s a steep price for 2 rather healthy dogs. They do take a couple of weeks to process a claim. Ok company to work with but in the future would shop around first.”

Helpful Report

Posted 3 months ago

“The service has gone extremely downhill since PetsBest was acquired by another company. Claim processing takes almost a month then they increased my premium 25% for renewal when my pet has minimal claims, is in perfect health, and she has been covered by PetsBest for almost her entire life. It's extremely disappointing to see the decline”

Helpful Report

Posted 3 months ago

“There’s just so much stuff now covered on normal visits and on even bigger visits like getting your pet neutered.”

Helpful Report

Posted 4 months ago

“This insurance company was prompt and accurate in their insurance payments. The last two years, I have felt that they find reasons to refuse the claim. I think I sent a claim 3 times online and one in the mail, and spoke to Customer Service 2 to 3 times. I was told it was under review and it looked good, and then the next thing I hear it was refused. If my dog wasn’t seven years old, I certainly would change insurance companies. I’m kind of stuck here since it’s always good to start your pet insurance when they’re puppies.”

Helpful Report

Posted 4 months ago

“From $640 I paid the vet , pet best payed me only $175 dollars !! I think I would radar cancel !! What a scam!!”

Helpful Report

Posted 4 months ago

“Takes weeks to get a claim paid. Very inconsistent on what gets paid out. Overuse the “previous condition” line so that nothing ever gets paid out. I will be canceling my policy”

Helpful Report

Posted 4 months ago

“When I submitted 2 claims a month apart for different well being events and new illness, was informed that records would have to be obtained from the two diffenent vets before proessing - which would be delayed- could take place. i was disappointed in Pets Best policy.”

Helpful Report

Posted 4 months ago

“Very expensive and it's easy to meet your annual limit because it's so low! I pay about $55/mo for my 6 years old dog who doesn't have any health issues and even with this insurance I pay over $400 in annual checkups.”

Helpful Report

Posted 4 months ago

“My price keeps rising, and my insurance keeps leaving me underwhelmed by how little it truly covers, all while making it painful and slow to be reimbursed.”

Helpful Report

Posted 4 months ago

“Unhappy with the quick determinations. Our puppy has been going through all sorts of tests to determine what is going on. It was determined she had preexisting conditions… so any time our dog itches or vomits which is common and often due to many possibilities it will be denied?”

Helpful Report

Posted 4 months ago

“It was very frustrating to get my claim reviewed and paid out. When it was finally paid I got about 1/3 of my money back.”

Helpful Report

Posted 4 months ago

“I'm not sure if it is worth it to have insurance as every time I've submitted a claim I get next to nothing back. I will likely not renew.”

Helpful Report

Posted 4 months ago

“Didn’t get proper information. Communication is basically nonexistent. If I would have saved my premiums it would have covered my bill. Very disappointing”

Helpful Report

Posted 4 months ago

“I have had Pets Best insurance for over 5 years, my annual subscription is up and they just doubled rates. Last year I also had the prices double. It’s disappointing. I have 3 dogs, I’m switching insurance on 2. I’m stuck with PB for the third due to old age and preexisting conditions. I paid them for years with no sick dogs, now my dog is sick and the prices are almost unaffordable. ☹️ It’s great if you have younger, fairly healthy dogs.”

Helpful Report

Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews